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Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has a Review Score of 8.9 (8.889) out of 10, based on 20 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has 52 reviews.
Review from D G (Father of Child) published on 18 December 2024
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Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi there and thank you for your feedback on Dicky Birds Day Nursery and Preschool, Raynes Park, Durham Road. We have taken what you have said under advisement and will be sharing it with the team. Please note that we take safeguarding and safety extremely seriously. We are working with our security company to change the codes for security purposes and it will be communicated with all parents as soon as it has been changed. Your child is our main priority and we are dedicated to providing them with the best possible care and education, we hope that despite the changes (which we are working hard to stabilise!), they feel cared for and they are developmentally thriving. Please feel free to chat to any of your daughter's carers or management about any concerns or suggestions, we value your feedback.
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Review from A P (Father of Child) published on 3 October 2024
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Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi there. Thank you for your feedback on Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road. We are so glad to hear your son is thriving and enjoying his time there! We strive to provide every opportunity for children to develop and explore the world. We wish you and your son all of the best for a continued great nursery school journey!
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Review from K C (Father of Child) published on 26 July 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you for taking the time to leave a review. It's so great to read that your little one has loved her time with us! Our warm, nurturing team provide a range of stimulating activities for children to enjoy throughout the nursery day. Informed by our bespoke education programmes, provide plenty of engaging opportunities for learning.
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Review from C G (Mother of Child) published on 27 May 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you for taking the time to leave a review. Strong parent partnerships are so important to us and an essential part of this is maintaining reliable, informative communication. Our warm, nurturing and supportive team work hard to form close bonds with the children in their care, getting to know their individual personalities so they can provide the best nursery experience.
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Review from Ryan W (Father of Child) published on 15 March 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. It's great to hear that your little one is so happy here! Our friendly team work hard to form close bonds with the children in their care, taking the time to understand their individual needs and provide the right support they need to thrive.
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Review from M T (Mother of Child) published on 7 March 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Children enjoy a great variety of stimulating activities throughout the nursery day, which provide plenty of creative and engaging opportunities for learning.
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Review from E G (Mother of Child) published on 7 March 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our warm, friendly team build strong relationships with the children in their care, taking the time to understand their individual needs so they can provide the support they need to thrive.
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Review from A J (Mother of Child) published on 29 February 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our dedicated nursery team are expected to be warm and enthusiastic in the care they provide. Where possible, children enjoy outings into the local area to explore and investigate the outside world. Following Ofsted’s most recent inspection on 14th November 2023, Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road was awarded a Good rating across all four categories.
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Review from Gemma H (Mother of Child) published on 8 February 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. It's so great to read that your little one has settled in quickly and is so happy here! Our kind, caring team strive to make the transition to nursery as smooth and seamless as possible. They work hard to provide a great variety of fun, stimulating activities which keep children excited and engaged throughout the nursery day.
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Review from G M (Father of Child) published on 27 October 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave your feedback. Our nursery team consists of enthusiastic and committed practitioners who work hard to provide a welcoming, inclusive, and supportive environment for the children. Children have a variety of opportunities to engage in fun, stimulating activities both inside the nursery and outside in the fresh air through regular outings in the community and our Education Programmes which include physical activities and forest school for all ages. We do take all feedback seriously and have strengthened our leadership and management team at the nursery. If there’s anything else you would like to discuss, please don’t hesitate to contact our customer services team on 0800 028 4500.
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Review from R K (Mother of Child) published on 25 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave your feedback. Please be assured that your concerns are being taken seriously and have been escalated to nursery management. If you would like to discuss anything further please don't hesitate to contact our customer services team on 0800 028 4500.
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Review from E W (Father of Child) published on 11 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for the kind words about our team. They work incredibly hard to provide exceptional childcare and education. The concerns you've raised are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.
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Review from R P (Father of Child) published on 6 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our team are so passionate about providing exceptional childcare and education. They work hard to deliver a great variety of stimulating activities alongside our specially designed education programmes.
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Review from A B (Mother of Child) published on 6 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our friendly team is dedicated to helping children learn, grow and thrive. They really take the time to get to know each child and build warm, supportive relationships. We welcome all feedback and your concerns raised are being taken seriously. If you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.
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Review from K P (Mother of Child) published on 6 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is thriving with us! Our team works so hard to provide a supportive, nurturing environment where children can learn and grow.
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Review from S C (Mother of Child) published on 6 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our team is so passionate about ensuring each child is able to learn, grow and thrive at nursery. We welcome all feedback and take your comments seriously.
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Review from L J (Mother of Child) published on 6 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review and for providing us with feedback. The concerns you've raised are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.
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Review from J T (Mother of Child) published on 5 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our team strives to build kind, caring relationships with each child and provide a variety of activities to help your little one learn and grow.
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Review from Frances D (Mother of Child) published on 1 April 2023
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Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
We are so pleased to hear that our Dicky Birds nursery has become a second family and provided a home-from-home environment for your son. Our teams are dedicated to curating their environments to ensure this is the case and we will certainly pass your kind feedback on to the team. Thank you very much for taking the time to leave this review, we are very appreciative.
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Review from S P (Mother of Child) published on 1 April 2023
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Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
We are so pleased to hear that your little one adores his time at our nursery and that you are pleased with the daily activities. Our teams are dedicated to curating their environments to ensure this is the case and we will certainly pass your kind feedback on to the team. Thank you very much for taking the time to leave this review, we are very appreciative.
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The Review Score of 8.9 (8.889) out of 10 for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.089 for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is calculated as follows: ( (118 Excellents x 5) + (58 Goods x 4) + (35 Satisfactorys x 3) + (10 Poors x 2) + (14 Very Poors x 1) ) ÷ 235 Ratings = 4.089
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20. 16 Positive Reviews ÷ 20 = 0.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Nursery Manager
Robyn has nearly 4 years of experience in Early Years education, having previously managed an ISI-accredited nursery and a Forest Nursery. With a passion for providing the best start in life for children, she holds a Level 3 in Childcare and a Diploma of Higher Education in Education. Outside of work, Robyn enjoys running half marathons and participating in Hyrox competitions. She is committed to working alongside families and our team to create a positive and nurturing environment for every child.
Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has a Platinum Service – more info.