Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

12-14 Durham Road, London SW20 0TW
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8.9 52 Reviews
  • Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road, London
Dicky Birds' Raynes Park nursery can be found in the heart of Raynes Park, just a stone's throw away from Raynes Park station and bus routes. Their chicks can explore and play in the large, spacious rooms split across the 3-story double fronted home.

The team of dedicated, passionate, and caring staff provide the little ones with high quality, fun and engaging activities to support their growth and development, in sites across Surbiton, Wimbledon and Raynes Park. They firmly believe that each child deserves a rich education from an early age and an opportunity to find their feet, making new memories and experiences along the way.

Dicky Birds nurseries are enthusiastic about providing meaningful, playful, and explorative childcare and education to children across Kingston and Merton.

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Care Provided by Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Robyn (Manager)
  • Number of Childcare Staff
  • 45
  • Total Places for Children
  • 100
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

  • To find out our fees guide and more information, please speak to our helpful customer service team any time between 8.30 am – 6.30 pm, send us an email or visit our website.

Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road Reviews (52)

Total of 52, showing 21-40
8.9

Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has a Review Score of 8.9 (8.889) out of 10, based on 20 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has 52 reviews.

Overall Experience

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Review from J C (Mother of Child) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dicky Birds Durham Road Nursery has been absolutely amazing! Our son started at 1 year old. He is so happy, loved and supported in the nursery. All the staff, from the management team to the individual staff, are so helpful, caring and friendly. There is a real loving culture in this nursery.
Highly
recommended to any parents.

Reply from Laura Wiltshire, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Hi, thank you so much for leaving a lovely review for our Dicky Birds nursery, Durham Road. We are delighted to hear that you've had an amazing experience with the nursery. At Dicky Birds, we are proud to provide exceptional education and care with every child and family at the centre of all we do, and we are so glad that your son is happy, loved and feels supported by the nursery team.


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Review from C G (Mother of Child) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy that our son is at Dicky Birds Day Nursery, Durham Road. The staff are extremely caring and attentive. He has great relationships in his room and also with others throughout the nursery. I feel confident that he will have a great day and is looked after well. Excellent nursery!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Hi, thank you for taking the time to leave a review. It's fantastic to hear that your little one has made such great relationships throughout the nursery. Helping children to develop their confidence and social skills is an incredibly important part of nursery life.


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Review from Rebecca S (Mother of Child) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Dicky Birds Durham Road have been so friendly and caring with my daughter. The nursery is run very professionally and efficiently. My daughter enjoyed her time at Dicky Birds very much and the staff were always available to support us whenever needed. I would not hesitate to recommend
the nursery to others.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Hi, thank you for taking the time to leave a review. It's so great to hear that our team have been so friendly, supportive and caring. They work incredibly hard to ensure each child has a fantastic nursery experience.


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Review from T C (Father of Child) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I echo some of the other comments that the standards at the nursery have dropped tremendously since the ownership changed (our elder daughter went to the same nursery three years ago, and had a wonderful time there - we were equally happy as parents). The management team now are unresponsive and rarely
respond to emails. Our daughter is leaving to attend kindergarten at a local school, and it was unclear whether she was invited to the leavers' sports day or not. I emailed to seek clarification and never received a response.
Classroom staff are probably trying their best, and likely care for the children.
For some reason, the higher-ups within the ownership structure thought that it would be sensible to place the admin burden of managing the financial side of the childcare business on the managers of the individual nurseries. (I query whether childcare practitioners ought to also have the skill set to manage finances, set fees, and chase payments). The core competence of the children-facing team is to care for the children as best they can; not having to take fee payments over the phone.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Hi, thank you for taking the time to leave a review. We would like to apologise for your emails going unanswered. We strive to maintain a high level of communication with all of our parents to keep them updated with news, events and their children's many fantastic achievements. Our nursery managers take on a variety of important duties throughout the day, but we would like to reassure you that our top priority is to provide exceptional childcare and education at all times.


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Review from A M (Mother of Child) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, standards at this nursery have really dropped in the last 12 months or so.
There is a massive shortage of staff, often parents need to wait in the room as there are not enough staff members to remain in ratio. Other rooms have over 30 children in a small space. Activities like going
to the park have been cut back due to staff shortages so it feels like a long day for the children to be kept inside the building. Updates and photos of what the children are up to in the day are sporadic.
The room staff are incredible though. So thoughtful, loving to the children. They make a special effort with each of them.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you for your feedback, we can reassure you that we are taking your concerns seriously and we have escalated your comments to the relevant person. If you would like to discuss further, please contact us on 0800 028 4500.


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Review from Charlotte H (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve had such a lovely experience at Dicky Birds. My son settled so easily and absolutely adores all of the staff. I’m so impressed with their kindness and care and my son's sign language, social skills and politeness seem really developed for his age and I credit all the lovely staff!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Ben S (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery. Dicky Birds has created a nurturing and fun environment for both my sons and they have both loved their time there. In particular, I have been pleased with the variety of play experiences and the beginning of the educational curriculum.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated.


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Review from M S (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with Dicky Birds and the Raynes Park team.
Our son loves going to nursery and has wonderful relationships with the staff.
The team are wonderful and nurturing and are always helpful. During a time when we had house moves and some changes they were supportive and offered suggestions
to help our son adjust. Not only are the team helpful but we love how present and involved the managers are with the children.
We would highly recommend Dicky Birds to anyone looking for childcare!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from John H (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff and warm environment. Thank you for all you do to take care of our daughter. She has moved rooms and grown with the nursery. We're very grateful for the safe supportive environment you give her.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Laian N (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, very friendly to both the children and the parents. They are helpful and cooperative and truly care about the children's well-being and education.
It would be great to give them sugar-free cereals for breakfast. Weetabix, rice puffs and corn flakes all contain refined sugar.
Also, I
would like to see a focus on reward instead of shame or punishment. It would be good to say less of things like, 'no', 'shouldn't', 'don't'; and more of 'what do you think will happen if...' to give the children something to think about and to make them aware of the consequences of their actions.
Also, focusing on the process instead of the outcome would be great. For example, 'what are you doing here?' and 'is that fun?'; instead of 'well done' or 'good girl/boy'. I'd like my daughter to enjoy what she is doing and not do it simply for the outcome and because it will please others.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from F W (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery, caring and friendly staff and great all-round experience. My daughter’s development has come on leaps and bounds in the time she has been in attendance (3 months) and comes home happy every day!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from C L (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little girl joined in January and it has been a pleasure to be able to drop her off at nursery and feel confident that she is well looked after and cared for. This is not just by her key person or the team that runs her room (who are all amazing) but by pretty much every member of staff that she
has spent time with or come into contact with. You couldn’t ask for much more when leaving your little one in the care of others.
My only ask would be for a sugar-free cereal or porridge/muesli or yoghurt and fruit options to also be available alongside the current breakfast choices, please.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Kelly C (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our sons have attended this nursery, and we couldn’t be happier with the care they have and are receiving.
The staff are all fantastic, and I feel selected because they hold the values and standards of the nursery.
The structure of the day means the children get to have continued fun and education
with a variety of activities, plus the added bonus of outdoor space.
The meals are healthy and nutritious.
The facilities are clean and safe with additional risk assessments carried out.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your comments will be passed on to the nursery management team.


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Review from T K (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is an excellent team of staff. The content of the day involves engaging activities. There is good communication from the management on any day to day updates as well as planned activities/themes. Most importantly the children love it.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your comments will be passed on to the nursery management team.


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Review from Selina W (Mother of Child) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been at Dicky Birds for over 2 years and my daughter started in October 2021 as a 10-month-old baby. The atmosphere throughout the nursery is bright and friendly. Every member of staff is approachable and the management team are very hands on. I honestly could not fault anything the Durham
Road nursery does. My son has flourished so much under their care and my daughter absolutely loves it there. The staff will call you during the day if they need to update you and anything I have asked for or requested has always been taken on board and acted on promptly.
The staff in both my children's rooms are amazing. Each member of staff has such a brilliant relationship with my daughter in the baby room and I feel so confident with her in their care. The daily feedback received is insightful and a delight to hear. My son can be "shy" and "emotional" at times and his key worker and room leader have also provided such support and help with him. We would definitely highly recommend.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your comments will be passed on to your nursery management team.


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Review from L H (Mother of Child) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely professional, kind, understanding and knowledgeable staff. My child is happy here and it’s clear she is learning and enjoying herself while her language skills and confidence have grown. I feel confident that my child is being really well looked after in this nurturing environment and being
given plenty of opportunities.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you for taking the time to leave a review, it is very much appreciated and has been passed on to the nursery.


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Review from J F (Mother of Child) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all incredibly friendly and engaged. They are attentive and responsive to the children’s needs. They set up fun and interactive activities on a regular basis. The food provided is also fantastic.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you for taking the time to leave a review, it is very much appreciated.


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Review from S P (Grandmother of Child) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my daughter for an extended visit and helping with the daily care of my grandson, including dropping him off and collecting him from nursery. I must say every day I am blown away!
The teachers are so friendly and helpful, always greeting us and asking us how we are whilst we get
settled and ready for breakfast. My grandson is always so excited to come into the nursery and see the teachers in his room.
The nursery has a welcoming and homely feel to it and always looks exciting.
It has been wonderful seeing you all for the last two months and thank you for taking such good care of all the children, especially my grandson!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you so much for taking the time to review us. It is very much appreciated.


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Review from Anna H (Mother of Child) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love the nursery, the staff are all so friendly and helpful and really care about the children’s welfare throughout the pandemic. One thing that could be improved during the pandemic would be some form of video of the children in their classroom as we can’t now go in. Just to see their environment.

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Review from Marion B (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am really satisfied with Dicky Birds. My children are happy there. I can see a few things where improvements would be welcomed where possible. It has been a bit frustrating not being able to go in the nursery and see the little ones in their room with the pandemic and it would be good to
be able to go back when the rules ease. The "parents evening" once every 6 months doesn't either enable regular communication with the team. So overall, I find it difficult to work collaboratively with the team on the individual challenges that little ones can have. For example, my son happens to be a very shy boy and needs a lot of support to build his confidence when meeting new adults and kids. I don't feel that I can share and exchange with the team enough on that subject that is really important for his future.
Another area of improvement that I see would be the diet. Some meals have multiple carbohydrates (peas, rice and corn can be in one meal sometimes). Though overall really good.

Reply from Natali O'Farrell, Administration Manager at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

Thank you for your feedback we are delighted that your children are enjoying nursery with us. As rules have now eased we hope you have enjoyed popping back into the nursery for drop-offs and pickups. It has been a welcome reintroduction for our team as well who have missed being able to meet with parents on a regular basis. We know that drop off and pick up can be very busy, especially when you have two little ones! We would also be very happy to arrange a meeting either in person or virtually with your son's Key Person at any time. We will soon also be introducing an online learning journal for parents to be able to communicate regularly with their Key Person via a secure online portal, and also to see regular photos and updates of their child's time and progress at the nursery. Following feedback from families we are also introducing some changes to our menus from mid-June so please keep an eye on our weekly newsletter and let us know your thoughts on our new menus.


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Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.089 for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is calculated as follows: ( (118 Excellents x 5) + (58 Goods x 4) + (35 Satisfactorys x 3) + (10 Poors x 2) + (14 Very Poors x 1) ) ÷ 235 Ratings = 4.089

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20. 16 Positive Reviews ÷ 20 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Robyn

Robyn

Job Title: Nursery Manager

Robyn has nearly 4 years of experience in Early Years education, having previously managed an ISI-accredited nursery and a Forest Nursery. With a passion for providing the best start in life for children, she holds a Level 3 in Childcare and a Diploma of Higher Education in Education. Outside of work, Robyn enjoys running half marathons and participating in Hyrox competitions. She is committed to working alongside families and our team to create a positive and nurturing environment for every child.


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