St Gabriels Nursery Gosforth Reviews (9)
St Gabriels Nursery Gosforth has a Review Score of 8.0 (7.979) out of 10, based on 5 reviews in the last 2 years. Over all time St Gabriels Nursery Gosforth has 9 reviews.
Review from A H (Grandmother of Child) published on 18 October 2023
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5.0 out of 5
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Review from Charlotte T (Mother of Child) published on 18 August 2023
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5.0 out of 5
Reply from Mandy Wilson, Area Manager at St Gabriels Nursery Gosforth
Thank you for sharing this, and thank you for your kind words. We will pass these on to the staff. We do our utmost to make children feel cared for and supported, so this reinforces how hard the staff work. Many thanks. The management team.
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Review from Rubi W (Mother of Child) published on 3 August 2023
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5.0 out of 5
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Review from Rajan S (Father of Child) published on 26 July 2023
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5.0 out of 5
Reply from Mandy Wilson, Area Manager at St Gabriels Nursery Gosforth
Thank you for your kind words. We work above and beyond to provide the best care for our children and it is a pleasure to receive such positive feedback. Thank you
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Review from N W (Mother of Child) published on 14 July 2023
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3.0 out of 5
And if you have a complaint they always have an excuse. And make you feel like you are complaining over nothing. They are not very accommodating
You provide nappies and wipes even though they are the most expensive nursery setting in the area. Again mentioned many times but never acknowledged.
A number of parents have made valid suggestions in the past and nothing has been done. The desserts were changed from high sugar items to fruits for a short time.
A number of times my child’s bum wasn’t wiped properly/checked.
No aprons when painting and numerous clothes are stained.
Everything is talked about in front of other parents, sometimes sensitive issues.
No air con, very very hot in the summer months.
Reply from Management Team at St Gabriels Nursery Gosforth
Thank you for taking the time to write such a candid review and meeting with us on Wednesday 12th July to discuss.
We do hope you feel the meeting went well, and your concerns were addressed fully. We always strive as a management team to be approachable and present, however, from our conversation it was apparent that you considered this method was the only way to get your points across. In the meeting you highlighted that you were happy with the team and the setting, and you wished for your children to remain at the nursery.
As a team we always look to continually improve our service for our children, they are the reason we strive to be better - we do welcome all suggestions - parent partnerships are very important to us and we are setting up our parent forum to get feedback in a more structured and consistent basis.
We have also taken the time to send you a private email that addresses each individual concern in detail, rest assured all concerns you have highlighted in your review are taken seriously and addressed immediately.
We feel these are best addressed privately than on a public forum, and hopefully you feel we have acknowledged your concerns with the utmost gravitas, in person and in writing. We will check in regularly with you to ensure we are meeting your expectations, and we thank you for the opportunity to be able to continue our working relationship.
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Review from Naomi P (Mother of Child) published on 18 January 2018
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5.0 out of 5
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Review from Petra M (Mother of Child) published on 9 January 2018
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5.0 out of 5
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Review from Amanda G (Mother of Child) published on 6 December 2017
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5.0 out of 5
Her weaning has gone extremely smoothly thanks to the excellent interaction and relationship I am able to have with the staff and her days are filled with appropriate and stimulating activities. The staff are all knowledgeable, friendly and approachable and the facilities are fantastic. She has already changed so much since she started and I really look forward to seeing her grow up with the staff and facilities at St Gabriel's.
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Review from K G (Mother of Child) published on 4 December 2017
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5.0 out of 5
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Overview of Review Score
The Review Score of 8.0 (7.979) out of 10 for St Gabriels Nursery Gosforth is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.458 for St Gabriels Nursery Gosforth is calculated as follows: ( (41 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 59 Ratings = 4.458
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.521 Points relating to the number of positive Reviews for St Gabriels Nursery Gosforth is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 number of registered child places is 27.4. 4 Positive Reviews ÷ 27.4 = 0.146
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.