Tops Day Nurseries: Christchurch Nursery

Priory Hall, Whitehall, Christchurch BH23 1DE
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7.9 33 Reviews
  • Tops Day Nurseries: Christchurch Nursery, Christchurch
Tops Day Nursery in Christchurch offers professional early years childcare and education for children aged 3 months to school age.

The environment is tailored to diverse age groups, with a friendly team of carers respecting cultural backgrounds.

The nursery features an excellent, all-weather outdoor play area connected to interior playrooms. As part of a group committed to eco-sustainability, Tops Christchurch actively promotes environmental responsibility.

With flexible hours and sessions bookable to the nearest 15 minutes, parents pay only for the hours they need.

Operating from 7:30 am to 6 pm Monday to Friday, including bank holidays, Tops Christchurch encourages open communication, welcoming calls from families to discuss their child's experiences and activities.

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Care Provided by Tops Day Nurseries: Christchurch Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Oliver Matthews-King (Interim Nursery Manager)
  • Number of Childcare Staff
  • 14
  • Total Places for Children
  • 77
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Christmas Day, Boxing Day & New Years Day

Tops Day Nurseries: Christchurch Nursery Reviews (33)

Total of 33, showing 1-20
7.9

Tops Day Nurseries: Christchurch Nursery has a Review Score of 7.9 (7.921) out of 10, based on 7 reviews in the last 2 years. Over all time Tops Day Nurseries: Christchurch Nursery has 33 reviews.

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Review from Tayene S (Mother of Child) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my son can attend Tops Day Nursery in Christchurch. My son is 3 years old and he is non-verbal and autistic and I was very afraid to leave him away from me. But the nursery gave me a lot of security about that and every day I am more in love with the team, the care, the attention
and the affection they give our son makes us feel safe and confident that we made the right choice in letting him go to Tops Day Nursery. I am very happy and every day I feel that he is really enjoying going to the nursery and overcoming its challenges.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for taking the time to leave us a lovely review, we love having your little one with us and are so glad we can make you and your family feel comfortable and supported.


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Review from L V (Mother of Child) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery team have been amazing. I sadly had some very stressful times, just as my son started nursery in April. They have gone above and beyond to help and even been there to call in for a chat!
My son is thriving there and I love that they get as much time outside as they like. My son is very
much an outdoor kid and loves playing in the garden.
They are also very accommodating to his needs and helping to monitor for potential neurodivergence, as we are having issues at home.
Although I loved his previous setting I'm so glad we changed to tops, was definitely meant to be.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for taking the time to leave us some lovely feedback, we are so happy to hear that you feel supported by us and love having your little one with us.


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Review from Michelle B (Mother of Child) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely team at Tops Christchurch, my little one is loves going and always has fun, very accommodating to his needs and demands, of which he has many! I would definitely recommend them to anyone!

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for taking the time to leave us a lovely review.


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Review from E B (Mother of Child) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Tops Day Nurseries: Christchurch for around 2 months now and he loves every minute of it. At first I was worried with how he would settle as he has never left me, however the staff do so well with keeping him occupied. The communication through the app is brilliant as I can see clearly
what he has eaten for the day, his nap times, and any photos of the day. The team is so friendly and always happy to answer any questions I have. Will absolutely recommend to family and friends to come here.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for taking the time to leave us a review, we really appreciate your positive feedback and thank you for recommending us.


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Review from Andy H (Grandfather of Child) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddaughter has been attending the nursery three times a week since she was 11 months old. She is just going through the process of starting infants. I can say she has never complained about going to nursery. The staff have always been friendly and seem to have a genuine feel for all the children.
My granddaughter has learned a good number of daily life needs, especially learning to try different foods. I can only say that I think the time she has spent at the nursery has made her a more all-round, grounded and confident child. Should anyone think to ask an old man his thoughts on nurseries I would be more than happy to recommend Tops Day Nurseries at Christchurch.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for taking the time to leave us a lovely review, we really appreciate the kind feedback.


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Review from R H (Mother of Child) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff seem to be very caring and friendly and the facilities are good. My child however comes out of nursery really dirty and considering it is just after lunch it makes me wonder if they wash their hands before meals or at all. Admin are pretty demanding and the charges are extremely expensive,
I have been told contradicting information about charges. I would not send a smaller baby to Tops but feel it is OK for toddlers. The flexibility is the main reason my child is there.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for your review and feedback. We appreciate your kind words about our caring team and good facilities. We apologise that your child left the nursery dirty. Please be reassured that all children in the team wash their hands before and after meals, we will address the concerns you raised to improve our services. Your input is valuable to us, and we hope to continue providing a positive experience for your child at Tops Nursery.


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Review from C D (Mother of Child) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your baby here. Inflexible in changing the booking process after 2 sessions showing needs analysis not identified and not helpful in assisting me to change costing me money. 2 lots of lost property (eventually resolved), over the phone exaggerations on well-being, wet nappy left in nursery
bag. Management offered the standard complaint responses of more training and improvements for the future. First time sending a 5-month-old baby to nursery, who’s now at a different setting and have had the opposite experience, telling me I was right in knowing this nursery is not set up for babies. Avoid.

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Review from K M (Mother of Child) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a lovely set-up with very engaged teachers that I fully trust. I love their approach to sustainability and the values they teach to kids.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you very much for your positive review, we really appreciate it!


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Review from C H (Mother of Child) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Tops Day Nurseries: Christchurch since she was one and is now in the preschool room, starting school in September. When I first visited the nursery I completely fell in love with the natural aesthetic in the rooms and the different play zones in the garden and I still
feel the same to this day. My daughter continues to enjoy going to nursery each week and it is lovely to hear her talk about her friends and the teams within the room. The nursery work really hard to get the children outdoors and my daughter loves the trips down to the Quay and the nearby park - she especially enjoyed her Forest School trips out to collect resources to make artwork. Observations via the app can be sporadic but I appreciate that it can be difficult for the team to send updates to all the parents of the children on a daily basis - if they did they'd never be interacting with the children! I would definitely recommend Tops Christchurch to any parent living in the area!

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you very much for your positive review, we really appreciate it!


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Review from B B (Mother of Child) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has attended Tops Day Nurseries: Christchurch since he was around 18 months old and is now in the preschool room. The new manager has really injected enthusiasm and positivity after a period of instability (some of which was inevitable post-lockdown and Brexit). There is a warm, inclusive atmosphere
and the staff are always smiling and hard-working. I really love the focus on being outdoors and really appreciate the trips out in the local area. Ultimately, I know that my son is safe and well looked after.
My one small issue would be with communication, although I do think there is a focus on improving this and the social media updates are lovely to see. The promised weekly observations on the app haven't quite materialised but they are lovely to receive when completed and I do appreciate they take up practitioner time.
I do absolutely recommend the nursery and the flexibility is incredibly helpful.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you very much for your positive review, we really appreciate it!


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Review from Natalie H (Mother of Child) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Tops in Christchurch since he was one, he is now three and a half and in their preschool. He absolutely loves it, they do so many activities and crafts daily, and are always outside weather permitting. He has some really good relationships with the staff and talks about them
all the time. For me, the flexible hours work well and the location and staff are great. I feel like they all really know my son and give good feedback after every session.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for your lovely review, we are so happy to hear that your little one loves us at Tops Christchurch. We have loved watching him grow and develop over the years.


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Review from Lizzie C (Mother of Child) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Tops in Christchurch for nearly 18 months. I can honestly say this is the best nursery any of my four children have attended. He is happy every day to go in and has made excellent relationships with all the staff and children. The staff go above and beyond with their care and attention.
Even recently spotted the signs of a serious illness and acted promptly, resulting in my son avoiding a hospital trip. The communication is excellent and I can see photos and videos of what he is doing with his friends. They are frequently doing different activities and he loves to tell me about his day. Highly recommended!

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you for your lovely review, we are so happy to hear that your little one loves us at Tops Christchurch!


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Review from Beth H (Mother of Child) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursery. My daughter has been coming for nearly two years now and my second is booked to start in the new year. Friendly team and my daughter is always happy at drop off. My only tiny wish would be for more regular image updates.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Christchurch Nursery

Thank you very much for your positive review, we really appreciate it.


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Review from Victoria W (Mother of Child) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tops have always been very caring towards my daughter and helped her settle in well. She loves going there and has developed confidence in making friends and learning. The team keep us updated with regular photos and videos which is great. Flexible shift booking system.

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Review from J A (Mother of Child) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The practitioners are great, and the manager goes above and beyond. I've been sending my son here for nearly four years and my daughter for two years. I will be safe when they move on. I wouldn't hesitate to recommend Tops Christchurch.

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Review from H M (Mother of Child) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves Tops Day Nurseries: Christchurch Nursery. She has been going just over a year and always comes home happy, with stories of what happened. She has made good friends. The app is invaluable to keep me up to date with her progress and see pictures of her.

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Review from Victoria D (Mother of Child) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant nursery. The staff are wonderfully helpful. They are easy to contact and are superbly flexible which is useful for both parents in the NHS. The hours are great and only chargeable up to 15 minutes. Covid has unfortunately shortened the times but hopefully these will expand soon. Both of my
children have attended here and my third will too in the new year. We have been attending this nursery for almost 3 years and can't recommend it more!

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Review from Steph T (Mother of Child) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is really happy at Tops Christchurch; especially since moving up to preschool. Since returning to Tops after lockdown, his developmental progress has accelerated. The team at Tops are great and always happy to help or find an answer if they aren’t sure.
The outside space is fantastic, and it’s
excellent how much time in the fresh air the children spend.

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Review from Jacqueline D (Mother of Child) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been going for nearly three years and is due to start school in September. We were concerned about sending him in due to Covid, but being a nurse it was essential. The safety measures in place are reassuring as are the group bubbles. My son enjoys going and loves the staff who are very dedicated.

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Review from Joanne B (Mother of Child) published on 25 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Tops for three years and I've never been disappointed. The staff work hard and it is a happy and safe environment. Thank you Tops for happy memories! It's nice to see cards and artwork made on special occasions. The food has been nice and varied. My daughter has enjoyed
the menu!

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Current Review Score: 7.9 (7.921)

Overview of Review Score

The Review Score of 7.9 (7.921) out of 10 for Tops Day Nurseries: Christchurch Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.096 for Tops Day Nurseries: Christchurch Nursery is calculated as follows: ( (53 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (13 Very Poors x 1) ) ÷ 83 Ratings = 4.096

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.825 Points relating to the number of positive Reviews for Tops Day Nurseries: Christchurch Nursery is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 number of registered child places is 15.4. 5 Positive Reviews ÷ 15.4 = 0.325

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (6)

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Meet the Team (1)

Oliver

Oliver Matthews-King

Job Title: Interim Nursery Manager

Joined: 2022

Interim nursery manager


Frequently Asked Questions about Tops Day Nurseries: Christchurch Nursery

What is the Age Range of Children that Tops Day Nurseries: Christchurch Nursery accepts?

Tops Day Nurseries: Christchurch Nursery accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Tops Day Nurseries: Christchurch Nursery Open?

Tops Day Nurseries: Christchurch Nursery is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Tops Day Nurseries: Christchurch Nursery have capacity for?

Tops Day Nurseries: Christchurch Nursery has capacity for a total of 77 Children.

How far is Tops Day Nurseries: Christchurch Nursery to the centre of Christchurch?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Tops Day Nurseries: Christchurch Nursery to verify any information. View our terms and conditions. Tops Day Nurseries: Christchurch Nursery has a Platinum Service – more info.