Bright Horizons Solihull Day Nursery and Preschool has a Review Score of 9.6 (9.598) out of 10, based on 21 reviews in the last 2 years. Over all time Bright Horizons Solihull Day Nursery and Preschool has 75 reviews.
Review from Mirela R (Mother of Child) published on 26 September 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.
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Review from N C (Mother of Child) published on 26 September 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your great review! We're delighted to hear that your child had a smooth transition to the preschool class and is enjoying her time at nursery. It's wonderful to know she's becoming more confident and loves sharing her experiences with you. We appreciate your kind words about our staff support!
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Review from H K (Mother of Child) published on 26 September 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your lovely review! We're thrilled to hear that your son loves the nursery and that our staff have made a positive impact. We're glad you enjoy the daily updates and photos through the app.
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Review from Armando C (Father of Child) published on 26 September 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your wonderful review! We're thrilled to hear that your daughter is happy at the nursery and enjoying all the activities. Our team works hard to provide a nurturing environment and your kind words mean a lot to us. Thank you.
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Review from H S (Mother of Child) published on 26 September 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your lovely review! We're so glad you and your daughter are enjoying your experience at Bright Horizons Solihull. We appreciate your kind words about our staff, nursery and food arrangements!
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Review from K B (Mother of Child) published on 26 September 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your five-star review and for sharing your positive feedback with us!
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Review from Ashley S (Father of Child) published on 1 July 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your five-star review. We're thrilled to hear that your daughter has made such great strides in her self-confidence and learning with us. We'll miss her when she moves on to school, but we're confident she'll continue to thrive.
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Review from David W (Father of Child) published on 5 June 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us. Thank you for your recommendation.
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Review from S P (Mother of Child) published on 24 May 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for sharing your experience. We are aware of your case and were saddened to see your child leave. We apologise if you felt the accident review took too long, but this was to ensure a thorough investigation and to provide you with an accurate response. If you have any further details or if there's anything specific you would like us to address, please feel free to contact our customer service team at ukcomplaints@brighthorizons.com
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Review from Farhana R (Mother of Child) published on 17 April 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from S M (Mother of Child) published on 17 April 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
We're delighted to hear that your son is thriving at Bright Horizons, Solihull! Thank you for choosing us to be a part of your child's early years education and care.
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Review from S D (Mother of Child) published on 17 April 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from Carys R (Mother of Child) published on 17 April 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Hello, thank you so much for your positive feedback! Thank you for recommending us!
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Review from Hayley W (Mother of Child) published on 17 April 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.
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Review from Jane C (Mother of Child) published on 29 January 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Hello, we truly appreciate your positive feedback about Bright Horizons Solihull and your trust in us for the care of your children over the past two years. It's wonderful to hear that you have been impressed with the care and activities provided. We're grateful for your recommendations and understand that cost can be a consideration. We strive to provide value with extended hours and an all-inclusive approach. Thank you for choosing Bright Horizons Solihull.
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Review from Kayleigh S (Mother of Child) published on 23 January 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from Anna L (Mother of Child) published on 23 January 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from Heather C (Mother of Child) published on 13 September 2023
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Review from Nick M (Father of Child) published on 17 August 2023
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Review from Nouman S (Father of Child) published on 26 July 2023
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Reply from Amanda, Marketing and Campaigns Executive at Bright Horizons Solihull Day Nursery and Preschool
Thank you for taking the time to write a review. We have been through all your emails with the nursery manager and seen your reviews. We do wish your child all the best with his nursery journey after you chose a nursery that was closer to your home, but as you are aware this nursery does not offer a fully funded place and a full-time place was reserved for your child with the non-refundable registration fee in place. Unfortunately, registration fees are not refundable at any of our nurseries.
Our complaints department are happy to discuss this review and complaint further. Please contact ukcomplaints@brighthorizons.com
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The Review Score of 9.6 (9.598) out of 10 for Bright Horizons Solihull Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.598 for Bright Horizons Solihull Day Nursery and Preschool is calculated as follows: ( (206 Excellents x 5) + (17 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (13 Very Poors x 1) ) ÷ 249 Ratings = 4.598
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bright Horizons Solihull Day Nursery and Preschool is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 number of registered child places is 18, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Nursery Manager
Kerry has been at Bright Horizons Solihull Nursery, where she has been nurturing young minds since September 2018 after relocating to the area.
With a passion for early childhood education that began the day she left school, Kerry has devoted her career to the development and well-being of young children.
Every day at the nursery brings new challenges and opportunities, which Kerry finds incredibly rewarding. She takes great joy in watching the children develop over time, knowing she has played a significant part in their growth. Her enthusiasm for fostering a supportive and engaging environment helps ensure that each child can explore, learn, and flourish. Kerry's dedication to the early years is evident in her daily interactions, where she continually strives to make a positive impact on the lives of the children and their families.
Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Solihull Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Solihull Day Nursery and Preschool has a Platinum Service – more info.