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Their core hours are 8am – 6.30pm
Monkey Puzzle Day Nursery Muswell Hill has a Review Score of 9.7 (9.709) out of 10, based on 9 reviews in the last 2 years. Over all time Monkey Puzzle Day Nursery Muswell Hill has 26 reviews.
Review from M A (Father of Child) published on 24 September 2024
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you so much for taking the time to write a review. It always provides a huge morale boost to the team when they hear their efforts are appreciated.
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Review from D H (Father of Child) published on 24 May 2024
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you so much for taking the time to write this review. We always value any feedback that we receive. We hope that your son will continue to thrive and enjoy the transition to his new school in September.
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Review from Cheyenne C (Mother of Child) published on 7 May 2024
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you for taking the time to write such a lovely review. Feedback like this is genuinely appreciated by the whole team and gives everybody a real boost.
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Review from E K (Father of Child) published on 27 March 2024
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you so much for taking time to write your review. We really appreciate it.
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Review from Priscilla M (Mother of Child) published on 8 December 2023
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Review from Lucy M (Mother of Child) published on 9 November 2023
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you so much for taking the time to write a lovely review. We really appreciate it and it always boosts staff morale to hear how happy parents and carers are.
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Review from Rosie S (Mother of Child) published on 23 August 2023
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Review from Martina C (Mother of Child) published on 20 July 2023
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you so much for your very kind words and for taking the time to provide this review. I know the nursery manager will be very moved by this, as will the whole team. It is working in partnership with our amazing parents and carers that enables us to create an environment where the children feel secure and loved. Thanks again!
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Review from Cori C (Mother of Child) published on 7 June 2023
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you for your lovely feedback. It is always nice to hear from our parents and we particularly like it when the nursery "graduates" come back to pay us a visit.
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Review from Volkan A (Father of Child) published on 18 August 2022
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you so much for your lovely review. It is most appreciated. The whole team, especially preschool will miss your daughter. We wish her lots of luck in reception at the start of her new learning adventure.
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Review from Nikita S (Mother of Child) published on 15 August 2022
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Dear Nikita, it is very kind of you to provide such lovely feedback. The baby room team work really hard to settle our babies into a nursery setting and having a good relationship with the parents really helps by creating a smooth transition between home and nursery, ensuring the babies feel secure and loved. I know the team will be delighted to receive this review. Thank you.
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Review from Jennifer C (Mother of Child) published on 15 March 2022
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you for providing such a lovely review. We are very pleased to hear that it feels like one big family as that is something that we pride ourselves on. We are very lucky to have a great team, many of whom have been with us from the very beginning. It is such a privilege to have children go through their early year's education with us but it is also very sad when they do leave to go to big school. Many tears are shed in the weeks leading up to September, but we love it when children come back to visit and share their experience of reception. Please keep in touch.
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Review from F F (Mother of Child) published on 8 March 2022
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you so much for taking the time to provide a review. The team will be very happy to hear that you feel safe and secure leaving your daughter with us. We will strive to ensure that you continue to feel reassured. Please feel free to approach any member of the team with any comments, ideas or suggestions that you have moving forward. We are always happy to listen and like to work in partnership with our parents as much as we can.
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Review from J R (Mother of Child) published on 7 March 2022
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Highly recommend Monkey Puzzle. They have been amazing with my 3-year-old, and seeing how much he has blossomed in the past year he has been there has been lovely and I can’t thank them enough for their hard work and dedication to what they do every day.
Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you for taking the time to provide your review. It is always lovely to hear how parents feel about the care their children receive. The whole team is genuinely appreciative of such positive feedback and it keeps us all motivated to continue to come up with new ideas and activities. We also love to see the changes in the children and how they progress during their time with us. It is a privilege to be involved in their lives.
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Review from Dasha P (Mother of Child) published on 7 March 2022
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
Thank you very much for your feedback. It really means so much to all the team. We feel honoured and blessed to play a part in each and every child's life. It is very rewarding and so much fun but not always easy. A message like this helps to keep us all going and doing what we love, it's very much appreciated.
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Review from R N (Mother of Child) published on 3 March 2022
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Reply from Paula Murphy, Business Owner at Monkey Puzzle Day Nursery Muswell Hill
I am sorry that your experience at the nursery did not meet your expectations. Our website is currently being rebranded by our head office and so we didn’t update it in February with details of staff changes. However we have taken your feedback on board and it now shows the current staffing team, including staff who are on maternity leave. In our reception area, we have photos and short biographies of all staff which is updated on a weekly basis and on a daily basis and we have a display board at the entrance of the nursery There are strict rules set by Ofsted around staffing ratios and qualifications that all nurseries must meet and we have always fulfilled these standards. All children must have a 2 year review that takes place between 26 to 36 months. We need enough observations to complete this accurately, so a child who has been in our setting for a shorter period of time will have the review towards the end of this timeframe. I apologise if this hasn’t been communicated to you.
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Review from Reshma S (Mother of Child) published on 28 July 2020
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Review from Ioanna N (Mother of Child) published on 28 July 2020
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Review from R J (Mother of Child) published on 25 July 2020
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Review from Kailee G (Mother of Child) published on 25 July 2020
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The Review Score of 9.7 (9.709) out of 10 for Monkey Puzzle Day Nursery Muswell Hill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Monkey Puzzle Day Nursery Muswell Hill is calculated as follows: ( (101 Excellents x 5) + (6 Goods x 4) ) ÷ 107 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.765 Points relating to the number of positive Reviews for Monkey Puzzle Day Nursery Muswell Hill is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 number of registered child places is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Monkey Puzzle Day Nursery Muswell Hill
Date: Thursday 19 Jan 2023 More details
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Job Title: Director
Joined: 2018
Paula is the owner of Monkey Puzzle Muswell Hill, which she opened in January 2018. Paula is also the owner of Monkey Puzzle East Finchley, which she opened in September 2011.
Paula has 3 children of her own and has worked in childcare for 13 years.
Job Title: Nursery Manager
Joined: 2018
Ryan is our Manager and holds a BA in teaching and learning & a Foundation Degree in Early Childhood Studies. Ryan holds paediatric first aid, first aid at work, fire warden and level 3 food hygiene certificates. Ryan is a lead safeguarding officer and oversees special educational needs, behaviour management, health & safety and equal opportunities across the nursery. Ryan has worked in many childcare settings with 17 years of childcare experience behind him. Most recently he worked as a deputy manager for 8 years before moving over from our East Finchley site in August 2018 to take on the role of Manager.
Job Title: Assistant Manager
Joined: 2018
Liana is our Assistant Manager and oversees Special Educational Needs, behaviour management and health & safety across the nursery. She has completed her Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Service, Liana previously worked as deputy room leader for 4 years.
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