Fennies Woking, Carlton Road

Woodham House, Carlton Road, Woking GU21 4HE
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9.0 38 Reviews
  • Fennies Woking, Carlton Road, Woking
Fennies Woking cares for children aged from 3 months to 5 years.

Before becoming Fennies Woking, the building was home to Gordon Ramsay's cooking school. The space has been meticulously renovated with children in mind, featuring bright, open classrooms and room for discovery and exploration.

With an outdoor terrace from the baby room, allowing babies to have free-flow access to an amazing outdoor space, and an outdoor classroom for preschool children to prepare for their transition to school.

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Care Provided by Fennies Woking, Carlton Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Number of Childcare Staff
  • 34
  • Total Places for Children
  • 145
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00
  • When Closed
  • Bank Holidays & the Christmas period

Funding & Fees Guide for Fennies Woking, Carlton Road

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.

Fennies Woking, Carlton Road Reviews (38)

Total of 38, showing 1-20
9.0

Fennies Woking, Carlton Road has a Review Score of 9.0 (8.960) out of 10, based on 13 reviews in the last 2 years. Over all time Fennies Woking, Carlton Road has 38 reviews.

Overall Experience

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Review from A M (Mother of Child) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been absolutely fantastic. So warm and welcoming and my son has settled in amazingly well and he absolutely loves it.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Woking, Carlton Road

Thank you for sharing your kind comments! It's lovely to hear that you and your son have settled in with us so well. We're excited to support you and your son, every step of the way.


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Review from Monika D (Mother of Child) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Fennies Woking have all been amazing and so welcoming. I trust that my daughter is in good hands. Her key worker has been so friendly and thorough. I appreciate her honesty when she tells me how my daughter is settling in. The team were quick to identify "triggers" which make my baby upset
and find new and interesting things to help calm her.
But, the thing I've been impressed with most is that you've managed to get my daughter to nap - even we struggle at home.
Can't wait to see how much my baby will grow here.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Woking, Carlton Road

It's wonderful to hear such positive feedback about the team at Fennies Woking! It's great to know that you feel your daughter is in good hands and that her key worker has been so friendly and thorough. It's also fantastic that they've been able to help her nap! Your excitement about her growth and development is truly heartwarming and we look forward to continuing to support her journey.


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Review from Amy L (Mother of Child) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Fennies - The Manager and team have been amazing in overseeing the turnaround and have worked hard to get to the Ofstead rating they truly deserve. The rooms are lovely and the large garden space is currently having a refresh. The care, fun and development shown by all of the team
and also the reassurance/guidance for me as a first-time mum have been so appreciated. Our son has gained so much in terms of confidence, experience, and vocabulary and as much as he will miss his "teachers" and friends, he has been given a fantastic start to his school journey. He is always talking about his key worker and can't wait to get inside for more fun. Weekend special events are a great extra and for kids to show us all their favourite activities. The app is great offering real-time updates and the daily photos/updates on what they have been up to are a delight to read - also helps decode some of the stories on the way home! We will miss you all!

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Woking, Carlton Road

Thank you so much for your lovely feedback! We're thrilled to hear about the progress your son has made and how happy you've been. It's great that the team's care has made a difference; we're thrilled he loves his key worker and all the fun activities. We'll miss you both, and we're proud to have been part of his early journey. Best of luck as he starts school!


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Review from Candice Z (Mother of Child) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an extremely happy time at Fennies Woking, and have always felt that our son has been very well looked after and cared for. The staff have been fantastic, there is a lot of love and support provided.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Woking, Carlton Road

Thank you for your kind words! We're delighted to hear that you and your son have had such a positive experience. It's great to know that our staff's love and support have made a difference in his care. We truly appreciate your feedback.


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Review from Adriana C (Mother of Child) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointing behaviour overall, extremely poor management, stretched staff and not up-to-standard care. We have taken our child out of this nursery after realising that the only good thing about it was the setting. Even though there were teachers there who put the effort in, the crux of the matter
is that there were way too many children and as a result, they were not properly looked after. We've picked our child up dirty, injured and on many occasions waiting for the staff to find him in the class, as he was out of sight completely. He developed the habit of biting his nails during his stay at the nursery, his bottom would be unwiped and sore and upon him leaving the nursery we haven't received his final assessment for our records, even though I asked for it twice in the following 3 months of his departure. I would avoid it. It's unnecessarily expensive and poorly managed, and all the good teachers eventually left, as well as lots of other children in my son's class.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Woking, Carlton Road

Thank you for sharing your feedback. We want to assure you that we take your concerns seriously. Your child's well-being is our top priority. Since your child left, we've made significant improvements: New Management: We've restructured our management for stronger leadership and better communication with staff and parents. Staff Supervision: We've enhanced supervision practices, ensuring children are always within sight and safely engaged.Reduced Staff Turnover: We've improved staff support, leading to a more stable, dedicated team.Incident Reporting: We now document and share reports with parents through our family app for transparency.Hygiene Policies: Updated policies ensure children receive assistance as needed, with regular checks. Our recent Ofsted report praised these improvements, earning us a "Good" rating. We're committed to providing the best care and education for all our children.


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Review from Camille M (Mother of Child) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we are very satisfied with our experience at Fennies Nursery. Once our child settled in, he became excited when he entered the room, which shows how well he is cared for and how safe he feels. The staff has been wonderful, and Fennies Nursery does an excellent job updating the app with photos
and details about his activities, meals, and even how often he is changed. The key person assigned to our child keeps us informed about his development and is always available to discuss any concerns. We would have continued to stay if we weren't moving out of Woking. Highly recommend!

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Woking, Carlton Road

Thank you so much for your kind words! We're thrilled to hear that your child felt safe, happy, and excited to come to nursery. It's wonderful to know that the updates and support from our team helped give you peace of mind. We'll miss having your family with us, but we wish you all the best with your move. If you ever find yourselves near another Fennies location, we'd love to welcome you back!


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Review from K A (Mother of Child) published on 1 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our two children to the nursery in January after moving to the area. The nursery were really supportive in arranging the transition for us. We were really worried about how the children would settle but we shouldn’t have, they love it there. They run into their rooms first thing in the morning
which is a testament to how comfortable they feel in such a short space of time. They are both thriving, every day they do different activities and learn about new things that they are excited to come home and talk about. The outdoor space is huge! The app they use is great, so many photos and great communication about what the children are up to! It is expensive compared to others but I think you definitely get what you pay for.

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Review from Barrie W (Mother of Child) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our sons have been through Fennies, from the baby room to toddlers. Our oldest is now at school and our youngest is only leaving because we are moving overseas. We have been proud Fennies parents, grateful for the care and creativity that our sons have experienced. The staff have all been wonderful.
Our sons have been happy to go to nursery, excited to see staff and friends, and they have built relationships of support and learning that have given them such a great start to their experience of education. We will miss everyone at Fennies very much.

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Review from Dylan K (Father of Child) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fennies Nursery Woking has always exceeded in delivering a tailored experience for my son and has been supporting him through his developmental milestones, from sitting up unaided to weaning. The staff in the explorer's room have played a key part in this and are a credit to the nursery.

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Review from Paige M (Aunt of Child) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an aunt that regularly picks up from the nursery and has done so over the past 2+ years, Fennies Woking has seen incredible improvements over the last year or so since the new manager joined the nursery. There has been such a turnaround in the nursery and we can't thank her enough for the care she
has for the children, staff and parents. You can see the work that has been put in since their Ofsted report and the difference. We're so glad we kept our faith in the nursery to see how far it came. We can't wait to see our son flourish in their environment.

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Review from E R (Mother of Child) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Fennies since summer 2021. In 2023 a new manager was introduced who has since made many excellent improvements to the setting.
The staff are caring and fun which is evident in our daily chats with them, but most importantly in how much our child enjoys their time there, and always has.
The teaching has been excellent. Upon leaving the baby room at 19 months old, our child could do all of the colours, all of the shapes, and count to ten. In pre-school, they enjoy daily science experiments, painting and sometimes even baking!
Facilities are fabulous with high ceilings, large open plan spaces and airy rooms filled with light. The garden is well designed and so much fun, with toddlers and pre-schoolers able to flow freely from inside to outside.
Food allergies have been carefully catered for by the wonderful chef, and the rigour around this has resulted in no reactions for our child.
Fennies Woking is bursting with energy and joy. I would recommend it.

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Review from E C (Mother of Child) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My eldest child started at Fennies in March 2021 at 14 months and left in September 2023 to go to the preschool attached to the school she will be attending. My youngest has been at Fennies since January 2023 and is still attending. My eldest loved her time at Fennies and has wonderful memories from
there. I could always tell how much fun she was having by the pictures that were posted of her involved in so many activities. My youngest also loves going in and gets excited when we pull up outside. I know she is in safe, capable hands (currently in the toddler room) and she has developed so much since joining in January. I credit the staff for this and cannot thank them enough. The girls in those rooms do a wonderful job day in, day out and make the days full of fun in a caring environment.

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Review from S W (Mother of Child) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We had 2 Inadequate ratings from the Ofsted followed by a Required Improvement in spring 2023. The setting feels very unorganised and oversubscribed and they keep losing experienced staff. There are a lot of kids and I feel sometimes they are not properly looked after. I was once handed my child at
the end of the day with a temperature of 40 and no one at the nursery noticed. Recently my child was grabbed by another child, lost balance and hit a wooden surface with his teeth. His front tooth is now dead and again I don't believe the care on the day in the garden was sufficient to stop this.
They have now decided to increase the fees despite their own promise only to do it once they get a Good rating again. We only found out from a parent's chat group as no proper comms were issued. Parents had to chase, received very unclear replies, and the head office keep deleting our comments on the topic and even deleted their own post about this on the Family app. Unbelievable and very disappointed - avoid!

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Woking, Carlton Road

I want to express my sincere apologies for the deeply concerning experiences you have shared regarding your child’s time at Fennies. Thank you for bringing this to our attention. we take all feedback seriously and value the opportunity to address them promptly. Regarding our Ofsted rating, we acknowledge the issues raised, and we are actively working to address the concerns raised by the inspections. We have implemented new measures and training programs to enhance the overall quality of care and organisation within our nursery., please contact us at enquiries@fennies.com so we can discuss this further.


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Review from David W (Father of Child) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter attended Fennies from 12 months old to nearly 36 months of age. We only left as we moved home to another county. Fennies were amazing with us and our daughter. Our daughter needed a little bit of extra support when she was younger, but Fennies were absolutely great with this extra workload
and the training required to support her. They never made us feel like a burden and were eager to help. The staff were amazing with us. They were happy to go the extra mile and you could see that they genuinely cared for our child. Our daughter also really enjoyed her time at Fennies and clearly made strong bonds with the staff and some of the other kids. Overall, we think our daughter was well looked after, by people who took the job seriously and cared about the kids. I absolutely recommend Fennies and wish them all the best for the future.

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Review from Charlie R (Father of Child) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our children joined Fennies Woking in Summer 2020 at approx 16 months old. We decided to go with Fennies based on their approaches and wonderful garden space.
Our experience within the baby room (up to 22/24 months) at Fennies was wonderful. The staff was warm and attentive and we never got the impression
that the room was stretched in terms of capacity or supervision.
At approximately 22 months our children moved down to the toddler room. The service received in the toddler room was considerably worse than that received in the baby room. Staff seemed stretched, overworked, and undersupported.
During 2021 it feels as though there has been a considerable turnover of staff at the nursery and an increasing number of children leaving the nursery too.
We pulled our children out of Fennies in November 2021 due to the poor service received in the toddler room. The final straw was our daughter returning from nursery with a chunk of her hair missing and no real explanation from the nursery.

Reply from Rageena, Head of Education at Fennies Woking, Carlton Road

Dear Charlie


Thank you for your time in leaving a review, we value all feedback and will always endeavour to work closely with parents to improve services where necessary. We're disappointed to hear that your transition from baby room to toddler room did not meet your expectations and that despite our one-to-one conversations and communications we were unable to find a resolution that was satisfactory.

We took swift action when your concern was initially raised and provided marked progress in the areas highlighted by yourself, we apologise again for not managing to provide you with quick enough results.


We have had a few staff leave but these have all been due to moving areas or pursuing new careers in different industries. Of course, where staff have demonstrated good skill and knowledge, we will always attempt to retain them. However, if they do decide to leave, we wish them all the best in whatever career path they may choose.


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Review from Govinda G (Father of Child) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing a few nurseries in the Woking area, this one stood out above the rest for it’s homely feel. My wife and I have not been disappointed, the staff are excellent, my daughter eats better than I do, and she has so much fun!

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Review from Keiko G (Mother of Child) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fennies Woking has been an excellent nursery for us.
We moved from another nursery to Fennies when my son was 3 and a half years old. Comparing the previous nursery with a similar price range (slightly lower than Fennies), I could easily see the huge gap of the quality of childcare and manager’s managing
skills.
We can see the timely updates of the daily activity with photos. The manager’s reply has been very quick.
Not only the huge variety of activities (PE and crafts), my son’s key person has been very good (actually excellent!) at caring for children's emotional development.
My son couldn’t talk much when he joined Fennies, but Fennies supported his development very much. He (4 and a half years old) is now talking about a lot of topics, including planets, dinosaurs, numbers, shapes, baking, paintings, plants, his feelings, his friends’ feelings, etc.
I will recommend Fennies Woking definitely. Thanks.

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Review from Johanna B (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Fennies in Woking and our daughter absolutely loves going there. The carers are all incredibly nice. The space is great and they play outside in the garden every day. The day is packed with activities from all different learning areas and very entertaining. The food menu is outstanding,
our little one often has seconds as she enjoys it so much. As a parent, you get all details of the day in the care diary and development updates and can also use it to communicate with the staff which is fantastic. The only downside is that our daughter was assigned to 4 different key persons in 9 months and that it’s quite pricey. Overall we can highly recommend Fennies.

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Review from Leanne B (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Fennies Woking since 2019 and has enjoyed it from the very start. The staff are caring and attentive, the setup is exciting and uplifting and the nutritious food cooked by the in-house chef is top class! I highly recommend this nursery.

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Review from Laura S (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Children attend Fennies Woking and they love it! They rave about their teachers and how much they love their friends. They enjoy all the playtime activities and are thrilled to show me what they have made each day such as baked goods and artwork.

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Current Review Score: 9.0 (8.960)

Overview of Review Score

The Review Score of 9.0 (8.960) out of 10 for Fennies Woking, Carlton Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.581 for Fennies Woking, Carlton Road is calculated as follows: ( (118 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 155 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.379 Points relating to the number of positive Reviews for Fennies Woking, Carlton Road is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 145 number of registered child places is 29. 11 Positive Reviews ÷ 29 = 0.379

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (3)

Rosie

Rosie

Job Title: Nursery Manager

What’s a fun fact that makes you stand out?
Rosie used to teach and judge baton twirling, displaying her ability to keep a level head and provide nurturing education.


How does your nursery help inspire the local community?
Holding fairs throughout the year to give opportunities for parents and local businesses to interact and connect, helping the community #ComeTogether.


What's something you have loved from your Early Years journey so far?
Being nominated for the Nursery Manager of the Year Award at the 2024 NMT Awards Show,


What’s your ambition for the future of Early Years Education at your nursery?
Showing more appreciation to our school readiness programme, to ensure children leave Fennies prepared for their life ahead.


Zoe

Zoe

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Zoe played Ladies Football until the age of 18, demonstrating her determination to perform to the highest of standards.


What helps you stay connected with your communities?
Looking to fundraise money so the nursery can have a defibrillator on site that the local community would have access to.


What’s something you have loved about your Early Years Career so far?
Working with a SEN child, and seeing them progress through their Early Years and develop their readiness for school.


What’s your ambition to help improve the Early Years Sector?
Highlighting the importance of a child’s Early Years in how it shapes and influences a child’s development, ensuring learning is fun and engaging.


Yasmin

Yasmin

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Yasmin is fluent in English Sign Language, something she believes should be taught across education at a much wider level.


What helps you stay connected with all the nurseries and their staff?
Regular visits to maintain relationships whilst also planning events to engage with the staff and parents.


What’s the best part about your job?
Being able to connect with like-minded people who want the best for young people.


How do you go above and beyond to help support our parents?
Connect on a personal level to the parents, being a parent of a little one helps be more relatable and understanding of any queries.


Frequently Asked Questions about Fennies Woking, Carlton Road

What is the Age Range of Children that Fennies Woking, Carlton Road accepts?

Fennies Woking, Carlton Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Fennies Woking, Carlton Road Open?

Fennies Woking, Carlton Road is open: Monday 07:00-18:00, Tuesday 07:00-18:00, Wednesday 07:00-18:00, Thursday 07:00-18:00, Friday 07:00-18:00.

How many Children does Fennies Woking, Carlton Road have capacity for?

Fennies Woking, Carlton Road has capacity for a total of 145 Children.

How far is Fennies Woking, Carlton Road to the centre of Woking?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies Woking, Carlton Road to verify any information. View our terms and conditions. Fennies Woking, Carlton Road has an Enhanced Service – more info.