N Family Club - West Hampstead

N West Hampstead, 13 Woodchurch Road, London NW6 3PL
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9.5 31 Reviews
  • N Family Club - West Hampstead, London
N West Hampstead opened in December 2019 and they’re thrilled to be at the heart of this neighbourhood. Discover a space to meet and relax, learn and grow with a nursery, dedicated parents’ coffee and breakfast bar, a large garden and a programme of events for the whole family.

At N West Hampstead, they’re committed to offering you a nursery experience like no other. The West Hampstead nursery is packed full of features like a specialist art studio, sensory lab, state-of-the-art mini kitchen and a purpose-built children’s stage for music, dressing up and expressive arts. The back garden has a water zone, vegetable patch, an adventure playground and giant sandpit, while the front garden has a large undercover buggy park.

N West Hampstead was rated Outstanding by Ofsted in December 2021 and the group was named the highest-quality in the UK by Nursery World in 2023.

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Care Provided by N Family Club - West Hampstead

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Leandra McKenzie (Nursery Manager)
  • Number of Childcare Staff
  • 36
  • Total Places for Children
  • 90
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for N Family Club - West Hampstead

  • Under 3 years £141 per standard day
    3 years + £136 per standard day


    Fees include all meals, snacks, formula for infants, nappies, and trips.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.


    The minimum plan we offer is 3 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

N Family Club - West Hampstead Reviews (31)

Total of 31, showing 1-20
9.5

N Family Club - West Hampstead has a Review Score of 9.5 (9.549) out of 10, based on 13 reviews in the last 2 years. Over all time N Family Club - West Hampstead has 31 reviews.

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Review from Hannah M (Mother of Child) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N family West Hampstead is an amazing environment for our 14 month old son. He takes part in an incredible selection of activities which allow him to be creative and messy. He's developed a huge amount since being there and the staff are always so friendly and warm.

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Review from S S (Mother of Child) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so impressed with how well our little one is thriving at this nursery. Having experienced another nursery with our older child, we really value the positive language and the team's attentive approach to the children. This is truly a child-led environment where independence and individuality are
celebrated.
The staff are incredibly open to feedback and consistently demonstrate a "how can we improve" mindset. For example, we love the recent proactive initiative of learning bags-they're a fantastic way to support our child's development at home. Handovers for drop-off and pick-up are thorough - the team ask how our child has been in the morning, and give a detailed but summarised account of their day on collection. There are regular updates in the app with photos and a description of the activity they have been engaged in and how it supports them.
We would recommend to parents in the area.

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Review from Katie W (Mother of Child) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son started at N Family 1.5 years ago during a very challenging period for the nursery, resulting in a large staff turnover and quite a tense atmosphere.
The current manager started at the same time and has done a fantastic job of restoring calm and a positive mood. She is clearly experienced and
knowledgeable about early years education and also approachable and open to feedback.
All of the staff I have interacted with at West Hampstead are kind and warm with the children. Our room leader maintains a cheerful and fun atmosphere and encourages collaborative play and craft between the children. They follow themes each week to encourage the kids to build upon and retain knowledge. I wish the outdoor space was bigger enabling more free time and play outside but it is well designed and reasonably sized for a central London location.

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Review from E S (Father of Child) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our daughter's first year away from home, and as parents, it was a challenging decision to trust someone else with her care. However, despite the initial hurdles, the nursery staff listened carefully to our feedback, and we've seen significant improvements. We are delighted to say that the
past nine months have been smooth and positive. One of the biggest highlights for us is how much our daughter enjoys being at the nursery. She loves spending time with her key persons-special thanks to three staff members in particular for their incredible care and attention. The nursery offers a great variety of activities, which keeps her engaged and learning in fun, creative ways. We also appreciate that fresh food is prepared on-site. The staff are always friendly, making drop-offs and pick-ups easy and pleasant. A special shout-out to to another two specific staff members for being so helpful. Overall, we were happy with the nursery and we couldn't be more grateful for their care and support!

Reply from N Club West Hampstead, Front of house manager at N Family Club - West Hampstead

It's so wonderful to hear about your positive experience with the nursery! It must have been a big adjustment for both you and your daughter, but it sounds like the staff really stepped up to meet your needs. The fact that your daughter enjoys her time there and is thriving speaks volumes about the care she's receiving. It's great to know that the activities are engaging and that she's learning in such a fun environment. Plus, fresh food prepared on-site is such a nice touch! It sounds like you've built a solid partnership with the nursery staff, which makes all the difference. Thank you for sharing your journey. It's uplifting to hear how this transition has turned into a positive experience for your family!


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Review from Anton W (Father of Child) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at the nursery for over a year now and can I just say how pleased I am with his development and progress. It's always tough to leave your child in a new setting but given the reassurance and support, I'm confident every time I drop my gem off.
More so that he's happy to go in with
a smile on his face.
Long may this continue and I'm hoping he continues to flourish and thrive at N Family.

Reply from N Club West Hampstead, Front of house manager at N Family Club - West Hampstead

Thank you so much for taking the time to complete the review. Your feedback is greatly appreciated and will help us continue to improve and provide the best care for your child! Santanna Gordon


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Review from Mona S (Mother of Child) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough gratitude for the incredible support and care that N family West Hampstead has provided for my child during her first time away from us. As parents, it was a daunting experience to leave her in someone else's care, but the team at N Family has made this transition seamless and
comforting.
From the very beginning, they have been instrumental in helping her adjust, especially with eating and engaging in play. The variety of fun and educational activities they plan every day keeps her excited and happy. It's evident that the staff put a lot of thought and effort into creating a stimulating and nurturing environment for all the children.
They send photos, which always bring a smile to my face and reassure me that she is in good hands.
The warmth and dedication of the staff are truly commendable. We are always welcomed with a lovely smile from front of house who is so helpful with our queries. Thank you N family West Hampstead

Reply from N Club West Hampstead, Front of house manager at N Family Club - West Hampstead

Thank you so much for your kind words! We're delighted to hear how comfortable and supported your family feels with us at N Family West Hampstead, and we're always here to help with a smile.


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Review from C V (Mother of Child) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love this nursery, my baby started at the nursery a couple of weeks ago and is very happy there. The staff was so helpful and supportive and made me feel comfortable very quickly. They cared a lot about my baby which made it easy for me to relax into this new step. I love that the baby's room has windows
floor to ceiling and a little covered outdoor space so they can enjoy fresh air and daylight. They also were very open to using the same nappies and formula brands I use at home. I love that they have a baby sensory room. My baby loves going there.

Reply from N Club West Hampstead, Front of house manager at N Family Club - West Hampstead

Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that both you and your baby are happy and settled at the nursery. It's so important to us that parents feel comfortable and supported, and we're glad we could help make this transition easier for you. We take great care in providing a nurturing environment for the little ones, and we're delighted that the sensory room and outdoor space are adding to your baby's experience. Thank you again for your trust in us!Santanna


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Review from M Z (Mother of Child) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very loving, supportive and sweet nursery. Our daughter has been at N Family Club for two years and has really enjoyed it. The team genuinely cares for your child and the food is excellent (something I am very grateful for as they get fed very well multiple times a day). Very grateful for the nursery
and I have already put my other daughter's name down for next year.

Reply from N Club West Hampstead, Front Of House Manager at N Family Club - West Hampstead

Thank you so much for your kind words! We're thrilled to hear that your daughter has enjoyed her time with us, and we truly appreciate your trust in our team. It's wonderful to know that you feel supported and that the care and meals we provide are valued. We're excited to welcome your second daughter next year! Warm regards.


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Review from Simon B (Father of Child) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, if a few too many Arsenal fans! Kids seem happy there and activities and learning is varied. Very structured, ideal prep for school. Nice treats in reception. Flexible in terms of swapping days etc. Very comfortable with my kids being there. Good nursery!

Reply from N Club West Hampstead, Front of house manager at N Family Club - West Hampstead

Thank you so much for your review! We're delighted to hear that you're happy with the nursery and that your kids are enjoying their time here. It's great to know that our structured approach and varied activities are helping to prepare them for school. We're also glad our flexibility is making things easier for you! As for the Arsenal fans - we'll try to keep the football banter in check! Thanks again for your kind words and continued support!


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Review from V E (Mother of Child) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial choppy start due to a change of management and some room staff, we had a wonderful time at the nursery, our child was happy, well taken care of and exposed to a variety of activities.
Management is open to feedback and to make necessary changes (outdoor space will be refurbished following
feedback) and the staff is very nurturing and caring.
Big shoutout also to their in-house chef - the menu is excellent and very balanced from a nutritional perspective, kids love it!

Reply from N Club West Hampstead, Front of house manager at N Family Club - West Hampstead

Thank you so much for your thoughtful review! We truly appreciate your patience during the management transition and are thrilled to hear that your experience has been a positive one. It's wonderful to know that your child is happy, well cared for, and enjoying a variety of activities. We're always grateful for feedback and the refurbishment of toys (outdoor space). I'll be sure to pass along your kind words to our chef as well-it's fantastic to hear the menu is such a hit! Thank you again for your support! Santanna


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Review from J E (Mother of Child) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has been at the nursery for about two months and it has been an excellent experience! N West Hampstead has an excellent manager, room leads/team and front-of-house staff. I am so glad to send my daughter to a place where she is well looked after, learning and experiencing new things, and
all smiles at drop off and pick up! Great play facilities and activities for the children, as well as a very interactive app keeping parents up to date on their children’s day in real time! Feeling lucky to have got a place here and would recommend it to all parents.

Reply from N Family Club - West Hampstead, Front Of House Manager at N Family Club - West Hampstead

I wanted to take a moment to express my sincere gratitude for your recent review of our nursery. Your kind words mean the world to us and we are thrilled to hear that your daughter is having such a positive experience with us at N West Hampstead. Our team works tirelessly to create a nurturing and stimulating environment for all the children in our care and it's incredibly rewarding to know that your daughter feels well looked after, happy, and engaged in her learning journey with us. Thank you for choosing our nursery and we look forward to continuing to provide the highest level of care and education for your daughter. Warm regards, N West Hampstead Team.


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Review from A C (Mother of Child) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N Family is the nurturing and loving environment that we looked for when enrolling our daughters into nursery. Each child is supported in a personalized way which enhances their self trust, curiosity and determination. As parents, we made great friends among the parent community not to mention that
our daughters made lifelong friends. The hours 8 AM to 6 PM help tremendously when both parents work full time. We highly recommend N West Hampstead and are grateful for the lovely staff and management team which took great care of our family.

Reply from N Club West Hampstead, Front of House Manager at N Family Club - West Hampstead

Thank you so much for your heartfelt and glowing review of N Family West Hampstead. Your words truly encapsulate the essence of what we strive to provide for every child and family within our community. It brings us immense joy to hear that your experience with us has been so positive and fulfilling. Knowing that we've been able to create a nurturing and loving environment for your daughters, where they feel supported and encouraged to explore their curiosity and develop their determination, is incredibly rewarding. We're delighted to hear that you've not only found lifelong friends for your daughters but have also built meaningful connections within our parent community. Warm regards, N Family West Hampstead.


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Review from Zoi O (Mother of Child) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We joined the Nursery a month ago and although our little one has not been settled in yet, everyone is there to support us - from the lovely team in the babies' room to the management team! We receive updates on how her day is going and we love the pictures of her while she is playing/ drawing/ reading!
The staff really cares about each baby individually and the constant update makes us feel that she is in good hands. We love all the activities and the things she is learning and we can see that it has a positive impact on her while she is at home showing us new things she learned at the nursery. Thank you very much to the whole team!

Reply from N Club West Hampstead, Front of house manager at N Family Club - West Hampstead

We wanted to take a moment to express our sincere gratitude for your recent review of N Family West Hampstead. Your kind words about your experience with us mean the world to our team. We are thrilled to hear that you and your family had such a positive experience with us. Providing a nurturing and enriching environment for every child is at the heart of what we do and knowing that we've made a difference in your child's life is incredibly rewarding. Thank you N West Hampstead!


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Review from M K (Mother of Child) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending N Family Club, West Hampstead for over a year now. She loves going to school and is so well looked after by the staff and management. We love the N Family education philosophy and the range of activities for the children.

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Review from K H (Mother of Child) published on 18 November 2022
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Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been at N Family West Hampstead for 1.5 years and has absolutely thrived during this time. She walks in each day with a smile on her face and she has made many friends there. She is always stimulated and learning with the many activities available to her. The staff are wonderful and
caring, and always go above and beyond. We love the events they put on for Sports Day, Easter, Mother's and Father's Day, and Halloween. N Family have created a sense of community and we are very happy to be a part of it.

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Review from Ola A (Father of Child) published on 16 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has really flourished in his time at this nursery. He looks forward to going in the mornings (and is even keen to go on weekends). The staff are caring and really take the time to adjust to the needs and interests of each child. I’ve been especially happy with my son’s relationship with his key
person. As a parent, it makes you feel at ease when you leave your child at a nursery where he is happy and well cared for.

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Review from Elizabeth L (Mother of Child) published on 16 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so incredibly happy with N Family Club West Hampstead. Our son is doing very well and has developed so much in the time he’s been there. The range of activities the brilliant nursery staff do with the children is fantastic and the staff are always happy to give tips on fun developmental activities
items we can also do easily at home. The communication between staff and parents is exceptional, I always know exactly how he’s getting on and they make sure at every pick-up and drop-off there is a good amount of time to do a verbal handover. The Famly app is really good and I get lots of pictures and videos. The food is of exceptionally high quality and a real variety is provided, in fact, I wish they did takeaways for parents! We couldn’t be happier with N Family Club and would recommend it to any parent looking for a nursery in West Hampstead.

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Review from Roni Z (Mother of Child) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to send my son to N family West Hampstead every day. I am so lucky to have it in my neighbourhood and to be able to raise my child in such a well-maintained and super-caring facility that provides him love and encourages him to explore the world in a very special way.
The team is
very collaborative and welcoming, ready to assist in every need of the child and the parent. You can really feel that they can see you and your child and always try to promote the needs of both (my personal experience for example with the potty training, thanks to the key person of my child he managed to make it through and now is independent)
The room is managed by a very dedicated person and an amazing team that assists and stimulates my son with very creative activities.
The food is delicious and my son loves it. The menu is very diverse and healthy - I wish could eat there as well.

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Review from H A (Mother of Child) published on 8 July 2022
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Overall Experience  Overall Experience 5.0 out of 5

N Family Club arrived in West Hampstead at the end of 2019, a time when we struggled to find suitable nurseries for our then 1 year and 6-month-old daughter. We love everything about the nursery: the building, the rooms, the staff, the food served to the kids, the activities and the learning experiences.
It is the best nursery.

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Review from Mohammed S (Father of Child) published on 16 May 2022
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Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with the nursery! As a parent, there are things you expect, like making sure it's a safe, caring environment that helps your children develop. And then there are things you hope, like your child feeling the same warmth as home, that their education feels tailored to their interests
and they develop as you hope they may do with you there.


N Family Club West Hampstead really does deliver on our expectations and exceeds our hopes – our toddler moved over from a different nursery around 9 months ago and we feel so lucky. The care from his key worker has been exceptional – at one stage we told her he had an emerging interest related to volcanoes and a few days later she tailored a science experiment around just that!


Would recommend to all parents in the area!


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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for N Family Club - West Hampstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for N Family Club - West Hampstead is calculated as follows: ( (133 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 156 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.722 Points relating to the number of positive Reviews for N Family Club - West Hampstead is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 number of registered child places is 18. 13 Positive Reviews ÷ 18 = 0.722

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Leandra

Leandra McKenzie

Job Title: Nursery Manager

Joined: 2023

With over a decade of experience in the early years field and a BA Hons Early Childhood Degree, Leandra is passionate about creating enriching nursery environments and building strong relationships with both parents and children to foster a sense of family. In her personal life, she cherishes time spent with her two young children and finds joy in exploring new destinations with them through travel.


Frequently Asked Questions about N Family Club - West Hampstead

What is the Age Range of Children that N Family Club - West Hampstead accepts?

N Family Club - West Hampstead accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is N Family Club - West Hampstead Open?

N Family Club - West Hampstead is open: Monday 07:00-19:00, Tuesday 07:00-19:00, Wednesday 07:00-19:00, Thursday 07:00-19:00, Friday 07:00-19:00.

How many Children does N Family Club - West Hampstead have capacity for?

N Family Club - West Hampstead has capacity for a total of 90 Children.

How far is N Family Club - West Hampstead to the centre of London?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact N Family Club - West Hampstead to verify any information. View our terms and conditions. N Family Club - West Hampstead has a Platinum Service – more info.