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Greencoat Nursery has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Greencoat Nursery has 1 review.
Review from Satasha D (Mother of Child) published on 31 October 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Taz Khan, Director at Greencoat Nursery
Thank you for your review.
After conducting our investigation, we found no evidence to substantiate your claims. Everything you have said was based on assumptions, and I can assure you we take every incident seriously.
Our outstanding reviews are a credit to the wonderful work our staff do. We are sorry to see you leave on the day you raised all the complaints, giving us no chance to address your concerns.
We wish you and your child the best in her future development and education.
Greencoat Nursery
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The Review Score of 1.0 (1.000) out of 10 for Greencoat Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Greencoat Nursery is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Greencoat Nursery is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 number of registered child places is 14. 0 Positive Reviews ÷ 14 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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