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Little Gems Day Nursery Petersfield has a Review Score of 6.0 (6.042) out of 10, based on 2 reviews in the last 2 years. Over all time Little Gems Day Nursery Petersfield has 2 reviews.
Review from Poppy P (Mother of Child) published on 16 January 2025
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Overall Experience
5.0 out of 5
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Review from L B (Mother of Child) published on 1 August 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Management Team, Little Gems Day Nursery Petersfield at Little Gems Day Nursery Petersfield
Thank you for your personal interpretation of the settling in session, but we feel this is unfairly portrayed and not factual to what happened. The Manager greeted you with a Practitioner, introducing them to you. We explained the settling in process and that staying with your child was not usual protocol, but you were welcome to come in with your child. Regarding your child's medical conditions, we suggested getting the Room Leader to chat with you, which you responded not to worry. Prior to the settling in session, we requested information and received these forms back containing information regarding your child's medical conditions. We do this prior to the session, ensuring a smooth transition on the day. Staff were aware of the medical conditions from the information provided. We also have an open-door policy welcoming families to discuss anything at any time. Promoting parents to leave their child is to ensure they can begin to build a bond with the practitioners. This helps when they come for their full session. As explained, we don't give key workers to children before they start, we wait a few weeks to see who the child gravitates towards. We don't want to make the wrong decision for the child so wait for the child to begin to build a bond first. The key worker then introduces themselves to the family. The Managing Director gave you a call, all concerns were discussed and the settling session was explained. We informed you the deposit would be refunded back to you as soon as it could be due to the Director being away. This was refunded that evening with no hesitation. Regarding the drink bottle, we did not say "not to bother" but explained we provide children their own individual water bottles at nursery and if easier we can provide them with one of these? We have always found our settling in process very thorough and successful and have never had a child not settle, we are very adaptable with this and go off individual children's needs.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
The Review Score of 6.0 (6.042) out of 10 for Little Gems Day Nursery Petersfield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.917 for Little Gems Day Nursery Petersfield is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 24 Ratings = 2.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.125 Points relating to the number of positive Reviews for Little Gems Day Nursery Petersfield is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 number of registered child places is 8. 1 Positive Reviews ÷ 8 = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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