Puffin's Pre-School & Day Nursery - Windlesham

41 Chertsey Road, Windlesham GU20 6EW
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7.8 40 Reviews
  • Puffin's Pre-School & Day Nursery - Windlesham, Windlesham
Puffin's Day Nursery and Preschool Windlesham is based on Chertsey Road and caters for children aged 3 months to 5 years.

Located within easy access of the M3 and M25, the local benefits include a wooded area, park and recreational ground. These are within easy access to the setting, allowing the children to venture on walks to explore the local area.

The nursery provides care for two separates ages, its Baby room caring for children aged 0-2 years and its Preschool, which cares for children aged 2 - 5 years.

They offer full day sessions (8am-6pm) or half day sessions (8am-12.30pm or 1.15pm-5.45pm). They also offer an early drop off, from 7.30am and late pick up, 6pm-6.30pm for a small additional fee.

The nursery is open 51 weeks of the year, closing on all bank holidays and from the 24th December until 2nd January.

At Puffins, they pride themselves in building strong relationships with children and their families to support the transition into nursery life. They believe communication is a vital part of the nursery experience as they commit to working closely with parents and carers to provide outstanding care for children.

The extraordinary team is carefully chosen to reflect the same visions and values they share at Puffins.

They regularly offer additional training to extend their knowledge and expertise in certain areas and use their own bank team to cover annual leave and staff sickness.

They regularly reflect on their practice using data and guidance to promote best practice.

Puffins celebrates each individual child's uniqueness by offering a place in which they are provided with unique opportunities to succeed within their early years experiences.

Windlesham opened in September 2020 and is rapidly growing in popularity.

Care Provided by Puffin's Pre-School & Day Nursery - Windlesham

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Owner
  • Puffin's Childcare Providers Ltd
  • Person in charge
  • Becky Wybrow (Manager)
  • Number of Childcare Staff
  • 10
  • Total Places for Children
  • 36
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & 1 week at Christmas
  • Parking
  • They have a small drive located at the front of the nursery setting with two available spaces for parents to use when they drop off and collect their children.


Puffin's Pre-School & Day Nursery - Windlesham Reviews (40)

Total of 40, showing 21-40
7.8

Puffin's Pre-School & Day Nursery - Windlesham has a Review Score of 7.8 (7.792) out of 10, based on 3 reviews in the last 2 years. Over all time Puffin's Pre-School & Day Nursery - Windlesham has 40 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Puffin's is just the absolute best. Every single member of staff is wonderful with both of my children. They clearly genuinely care about them and their development. My children have experienced the baby room and the preschool room and both are fantastic.


Cannot rate it highly enough.


Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a wonderful review, Lydia! It's been so lovely to have you guys as part of the Puffin's family since the beginning.


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Overall Experience  Overall Experience 5.0 out of 5

The Puffin's team have always been fantastic, if my daughter is having one of those 'I don't want to go' days, they're always supportive and make sure she's settled in for the day and is always excited about the day. Great setting and location with well-organised walks nearby, clean and organised, definitely
would recommend to others.

Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for your kind review J! I may be biased, but I have to agree that our team are fab. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you to the wonderful team at Puffin's for caring for my son and helping to bring out his personality!


He loves his days at nursery and is always so excited to go.


It's such a comfort knowing he is so happy and well looked after whilst we're at work!


Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for your kind review, Sarah! We love having your little one at Puffin's.


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Overall Experience  Overall Experience 5.0 out of 5

We’ve been so impressed with Puffin’s. Every single staff member has been friendly, personable and professional and I know my son is in safe hands when he’s there. Despite a rocky start with lots of tears and separation anxiety, the whole team put my son and us at ease with their caring and upbeat nature
and for that, I’m extremely grateful.


I also love the app that keeps us up to date on how much he’s eaten etc throughout the day and also the weekly email updates so we can see the activities he’s been doing. I wouldn’t hesitate in recommending Puffin’s.


Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a kind review! We are so pleased to have such positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

The most wonderful nursery! My little boy has been settling at nursery and is having the best time! The staff are for me the best part of our experience - friendly, caring and happy. They have gone above and beyond for us. I chose Puffin’s for him over 5 other nurseries I had seen locally as the moment
we walked in I knew it was the right setting for him - well ran, incredibly clean, organised and the most lovely staff. I am so happy that he is so well cared for during his time at nursery.

Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a wonderful review, Natalie! We really appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My son loves going to Puffin's. The staff are really loving and caring towards the children and they encourage learning through a variety of mediums. What I love most though is they take the children out every day on a walk to the park/woods to explore and learn about nature. I get updates throughout
the day via an app which gives me peace of mind.

Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a kind review, Gemma! We really appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter was a lockdown baby so was finding it extremely hard to socially interact with adults and children. As soon as we went for a visit to Puffins, we were warmly welcomed and I got a sense straight away that this is where I wanted my daughter to be!
It took my daughter a long time to settle
into nursery life but without the amazing staff who were and still are caring and compassionate I feel she'd never of settled, she now enjoys nursery life and is blossoming. All members of staff from the rooms up to the owner are always so welcoming and accommodating and I'm delighted I chose to send my daughter to Puffins!

Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a kind review! We really appreciate such positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Puffins Pre-School & Day Nursery. My daughter started there in February 2021 and although she was nervous about joining a new setting, she settled in so quickly. They have such a variety of activities every single day and these change from week to week. I love the different themes
that run across the entire week that incorporate indoor activities, outdoor activities and cooking. It feels like they are giving them experiences to enhance their learning but it's all done in a fun playing environment. The staff are so caring and supportive and have been excellent at communicating with us on our child's development and in times of illness. My daughter loves going there and talks so positively about all of the staff. I'm so glad we found Puffins.

Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a positive review! We really appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

An exceptional nursery setting, I always feel my little one has been well looked after and staff are so caring and loving. I have had no issues, and my little one settled into nursery without any issues. Thank you to the wonderful team!

Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a positive review! We really appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter enjoys her time at Puffins very much. She is a determined, strong-willed 3 year old and my wife and I had concerns at how long would she take to settle in and adapt. The staff have been fundamental in helping her transition into Puffins. Their care and support and the environment at the
pre-school has made for a very smooth transition. There is a good mix of outdoor time and fun indoor activities. We are so pleased that we chose Puffins for our daughter.

Reply from Christine Protheroe, Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a kind review! We really appreciate your feedback. The Puffins Team.


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Overall Experience  Overall Experience 5.0 out of 5

We were absolutely delighted to find such a gem of a nursery starting up so near to us, from the start it gave us that warm and family-friendly feeling we are all seeking for our children’s first steps into the world. All of the staff are genuinely caring people looking after the needs of our son in
a wonderfully attentive and conscientious manner. It is obvious that the owner's enthusiasm and joy for looking after and educating young minds are replicated throughout the attitude and dedication of everyone who forms a part of the wonderful Windlesham team.

Reply from Christine Protheroe, Manager and Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a kind review! Our goal is to provide a safe, nurturing environment for children to thrive in, and we are thrilled to hear that our passions show through our work! We have absolutely loved getting to know you all and have you join the Puffins family! Thank you again!


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Overall Experience  Overall Experience 5.0 out of 5

I couldn’t recommend Puffins enough. All the staff are professional and friendly and really make an enormous effort in building strong and nurturing relationships with the children. The setting is both bright and inviting with a real home from home feel. As a family, we couldn’t be happier with our
decision to send our children to Puffins.

Reply from Christine Protheroe, Manager and Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a lovely review, Rick! We are thrilled to hear that you are so happy with the care provided at Puffins. We absolutely love having you all as part of the Puffins family!


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Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Puffin's Windlesham Nursery. My daughter has settled in so well and loves going to nursery. The staff are very welcoming and friendly and I always feel confident about leaving her. They provide a great range of activities and lovely fresh meals.

Reply from Christine Protheroe, Nursery Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for your lovely review, Jack!


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Overall Experience  Overall Experience 5.0 out of 5

Puffin's really is fantastic. My little boy was shy at the start but very quickly settled because the staff worked so hard to help him love his time in the nursery. They have really well thought out play stations with ever-changing activities to keep the children occupied. They take them on regular
walks to get outside in nature and the chef cooks them a lovely meal every day. My little boy is happily playing every time I come in to pick him up and that is testament to how well the nursery does, we highly recommend Puffin's.

Reply from Christine Protheroe, Manager and Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for your kind review, Darielle! It is so lovely to hear how happy you are, and we absolutely love having your little one at Puffins!


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Overall Experience  Overall Experience 5.0 out of 5

Sending our daughter to Puffin’s, Windlesham was the best decision we made. She is constantly stimulated through excellent activities organised, the food looks delicious and we are always greeted by a happy content baby when we collect her. I could not recommend them enough.

Reply from Christine Protheroe, Manager and Owner at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for such a lovely review, Danielle! We absolutely love having your daughter at Puffins!


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely friendly and professional.
The children seem to really love going here and we are very happy with the care our daughter has recieved. She literally can't wait to get there and play. She enjoys the morning/afternoon walks and sand pits.

Reply from Becky Wybrow, Manager at Puffin's Pre-School & Day Nursery - Windlesham

Hi Stacey, thank you so much for your kind words. We love that your daughter is always bursting through the door with excitement! We are so happy she has settled in quickly and enjoys the nursery. We cannot wait to watch her grow.


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Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Puffin's Pre-School. The staff are all absolutely lovely and the location is wonderful as they can easily walk the children up the lane to the local park/woodlands which I know they do most days. My daughter has settled in so well and loves going to nursery, she has always been
a difficult sleeper but thanks to the amazing staff she now actually sleeps really well at nursery! I think she probably also eats better than she does at home as the meals are freshly made on site and are varied and healthy. The building has been newly renovated to a high standard and is clean, fresh and full of light. I’m so pleased that Puffin's has come to Windlesham as it’s a lovely place for my daughter to discover, explore and grow.

Reply from Becky Wybrow, Manager at Puffin's Pre-School & Day Nursery - Windlesham

Hi Sarah, Thank you so much for your kind words. We really do enjoy looking after your bubbly little one here with us, we cannot wait to watch her grow over the next few years.


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Overall Experience  Overall Experience 5.0 out of 5

I have 5 children and this is by far the best nursery I have sent one of my children to. All the staff are so welcoming and kind and my son loves and looks forward to attending nursery, he has progressed so much. I'm so thankful to Puffin's.

Reply from Becky Wybrow, Manager at Puffin's Pre-School & Day Nursery - Windlesham

Hello Caroline. What kind words, Thank you so much! We really love having your little one here with us as part of our Puffins family.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely nurturing environment in which my little boy has thrived since they opened. They are so creative in the activities they set up for the little ones to do. My little boy loves his daily walks as well. Having sent my little ones to other nurseries before I cannot explain how much happier my little
one is at Puffin's in comparison.

Reply from Becky Wybrow, Manager at Puffin's Pre-School & Day Nursery - Windlesham

Hi Sigrid! Thank you for your wonderful review. Your little one is such a big part of Puffins and we really enjoy having him here with us.


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Overall Experience  Overall Experience 5.0 out of 5

Puffin's Windlesham is a welcoming, caring and homely environment that looks after my 1-year-old and 3-year-old. I could not be happier with the care they both receive! All the teachers are so friendly and welcoming and they know each child so well. The environment is beautiful, open and full of amazing
resources to inspire curiosity. It has a real family feel to it!
Although they are still awaiting planning permission for the garden, they make use of all the natural space around them in the village and take both rooms out daily to ensure they are getting sufficient fresh air.

Reply from Becky Wybrow, Manager at Puffin's Pre-School & Day Nursery - Windlesham

Thank you so much for your lovely review! We love having both children here at Puffins.


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Current Review Score: 7.8 (7.792)

Overview of Review Score

The Review Score of 7.8 (7.792) out of 10 for Puffin's Pre-School & Day Nursery - Windlesham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.389 for Puffin's Pre-School & Day Nursery - Windlesham is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.403 Points relating to the number of positive Reviews for Puffin's Pre-School & Day Nursery - Windlesham is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 number of registered child places is 7.2. 2 Positive Reviews ÷ 7.2 = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (18)

Christine

Christine

Job Title: Senior Manager

Joined: 2018

After working in Childcare for 12 years, it was time to take on my own adventure! The idea of Puffin’s was born a few years ago, and finally, in 2018, the dream came true. My journey started in a Nursery where I started as an Assistant Practitioner. In my time at this Nursery, I gained my qualifications and two promotions, leading me to Head of Room. From there I moved on to another Nursery where after starting as a Head of Room I worked my way up to the Management Team. My most recent role was as a Private Nanny for two lovely families, who I am still in contact with now.


I am First Aid trained and am the setting Designated Safeguarding Lead, alongside Eleanor.


Selina

Selina

Job Title: Nursery Manager

Joined: 2022

I have 13+ years of experience working with children and young people from being based in a nursery setting, where I became qualified and progressed to management level, to creating my own childminding business. I also have my own daughter who loved her Puffins journey. I joined Puffins in Oct 2022 as a deputy and am now the Manager. I really enjoy getting to know the children and parents and being able to make a positive difference within the setting. I look forward to continuing with this and welcoming new families to Puffins!


Clare

Clare

Job Title: Deputy Manager

Joined: 2020

- CACHE Level 3 Diploma in the Children and Young People's Workforce
- Paediatric First Aid Trained


Hi, I am Clare and I have been working in Childcare for 9 years. I have worked in 2 Day Nurseries and have previously been a Private Nanny for 2 separate families. I now have my own daughter, Myla who will be spending time here at Puffins. I love creating fun activities for the children to enjoy!


Becky

Becky

Job Title: Deputy Manager

Joined: 2020

- BA (Hons) Degree in Early Years Teaching and Learning
- Designated Safeguarding Lead
- Paediatric First Aid Trained


Hello! I am Becks and I have 12 years of experience working with children. I have had the pleasure of working within a wide range of settings including a variety of nurseries, special needs schools and a Forest School! I have progressed my career through a range of roles from Practitioner, to Room Leader and up to Deputy Manager. I have two children of my own, Ollie and Ivy. I enjoy getting involved in children's play, extending their learning and experiences through enjoyable and meaningful interactions. I look forward to meeting all the new additions to our Puffins family!


Sarah

Sarah

Job Title: Office Administrator

Joined: 2020

CACHE Level 3 National Diploma


After a career change seven years ago, I joined a nursery and in the time I was there I gained my level 3 diploma in childcare. Soon after, I had my daughter and then began to nanny which I have continued to do ever since.


I now have a son as well who will be coming along with me to Puffins and although I have taken a step back from full-time childcare, it is still a huge passion of mine and I am looking forward to being in that environment again and seeing all your littles ones thrive!


Kelly

Kelly

Job Title: Third in Charger, Baby room Room Leader

Joined: 2022

- Shared Baby Room Leader.
- BA Hons in Early Years Education and Leadership.
- Paediatric First Aid trained.


I have been working in Childcare for 12 years and have previous experience working as a Baby room and Preschool room leader, and Third in charge, and I have been a private Nanny for the last 4 years.


I am excited to be working at Puffins and being back in a Nursery setting and getting to know all the children. I love being able to support children in their learning and development and love being back as part of a team.


Natalie

Natalie

Job Title: Baby Room Room Leader

Joined: 2020

CACHE Level 3 Diploma in the Children and Young People Workforce
Paediatric First Aid Trained


Hello, my name is Natalie, I am the senior in the Baby Room. I have been working in Childcare for over 10 years with experience being a Nanny and working in different Nursery settings. I am really looking forward to getting stuck in creating activities for the children to explore! And working with the team here at Puffins.


Jazz

Jazz

Job Title: Early Years Practitioner

Joined: 2021

Hi! My name is Jazz, I completed my Level 2 qualification in college and I am currently completing my Level 3 at Puffins. I did my work placement in a nursery for college and it made me realise I love the role of nursery practitioner! I am based in both the baby room and preschool.


Olivia

Olivia

Job Title: Early Years Practitioner

Joined: 2021

I am Olivia and I enjoy going on long walks, working out, drawing and watching the F1. I wanted to work at Puffins because it looked like such a lovely, friendly environment for me to begin my career in Childcare. I have just started my Level 2 Early Years Educator course which I am so excited to get stuck into!


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Alice

Job Title: Early Years Practitioner

Joined: 2021

Hi, I am Alice and I have worked in childcare for over 8 years now. I have a little boy called Finn and we love exploring around the countryside. I really enjoy working with children, seeing them grow and develop and more of all having fun! I cannot wait to meet all of you.


Casey

Casey

Job Title: Pre-School Room Leader

Joined: 2019

I am level 3 qualified. I absolutely love seeing and being part of children's development. I enjoy getting messy and using a range of resources to make activities exciting and fun! I have been at Puffins since 2019, recently I have taken on a Private Nannying role so I will be doing that alongside my new role here at Puffins as SENDco support.


Katie

Katie

Job Title: Assistant Early Years Practitioner

Joined: 2021

I am really excited to join and work with all the amazing children at Puffins. With previous experience as a nanny for a couple of years, I'm really looking forward to starting my childcare course and kick-starting my career in childcare. I love arts and crafts and can't wait to make some beautiful creations with the children!


Tom

Tom

Job Title: Senior Early Years Practitioner

Joined: 2022

My name is Tom and I have been a practitioner for over 20 years in different areas of education including nursery, schools, and being an assessor. I have enjoyed developing the children's prime areas in readiness for school. I have two children called Florrie and Albie and I enjoy going to watch Brentford FC. I am looking forward to starting my puffins journey.


Caitlin

Caitlin

Job Title: Assistant Early Years Practitioner

Joined: 2024

After graduating from University in the summer, I joined Puffins as a bank staff. I enjoyed it so much that I decided to join full-time in September. I have loved getting to know the children thus far and am so excited to continue my journey at Puffins.


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Caitlin

Job Title: Assistant Early Years Practitioner

Joined: 2024

After graduating from University in the summer, I joined Puffins as a bank staff. I enjoyed it so much that I decided to join full-time in September. I have loved getting to know the children thus far and am so excited to continue my journey at Puffins.


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Sari

Job Title: Nursery Cook

Joined: 2023

Level 2 Food Hygiene and Safety.


With 16 years of experience in the catering trade and a background in Hotel & Restaurant Management, Sari brings a wealth of knowledge and expertise to our team. Her dedication to providing the best food possible has already been appreciated by our little charges! In her free time, she is passionate about creating alternative remedies and practising Reiki. Sari expresses her creativity through her food, painting, and gardening. Sari has a special place in her heart for rescue dogs and currently shares her home with Nemo, a 10-year-old Jack Russell/Corgi mix along with 2 of her 3 children. Sari also has a green thumb and dedicates time to cultivating her garden. Originally from across the pond in America, she's called the UK home for an impressive 26 years!


Izzy

Izzy

Job Title: Assistant Early Years Practitioner

Joined: 2023

I have just left school and I am eager to pursue a career in early years to help children excel in their first years of development. I will be covering all rooms, and look forward to getting to know all the children and parents in the setting


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Izzy

Job Title: Assistant Early Years Practitioner

Joined: 2023

I have just left school and I am eager to pursue a career in early years to help children excel in their first years of development. I will be covering all rooms, and look forward to getting to know all the children and parents in the setting