Norfolk House Nursery - Oxford Road

4 Oxford Road, Moseley, Birmingham B13 9EH
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9.9 95 Reviews
  • Norfolk House Nursery - Oxford Road, Birmingham
Norfolk House Nursery - Oxford Road offers childcare and early education to children between three months and four years.

The nursery and its staff have an uncompromising commitment to providing each individual child with the fullest opportunity to learn and develop within a safe and secure environment.

The nursery is set in a spacious and characterful Edwardian property that features a large garden, giving the children ample opportunity for outdoor learning.

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Care Provided by Norfolk House Nursery - Oxford Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Rosie Phipps (Manager)
  • Number of Childcare Staff
  • 15
  • Total Places for Children
  • 63
  • Age Range
    • from 0 years 3 months
    • to 4 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays and Public Holidays

Funding & Fees Guide for Norfolk House Nursery - Oxford Road

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.

Norfolk House Nursery - Oxford Road Reviews (95)

Total of 95, showing 21-40
9.9

Norfolk House Nursery - Oxford Road has a Review Score of 9.9 (9.921) out of 10, based on 51 reviews in the last 2 years. Over all time Norfolk House Nursery - Oxford Road has 95 reviews.

Overall Experience

  • 92
  • 3
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Date Published

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Review from K C (Mother of Child) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant and really take the time to get to know the children. Our toddler took a while to transition when changing nurseries but everyone was brilliant at making her feel welcome and helping her to settle. The managers are brilliant and organise so many wonderful trips and activities.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your kind words! I'm glad to hear that your little one has now settled. Thanks for being part of the Norfolk House Nursery family.


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Review from Duncan P (Father of Child) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our little boy to Norfolk House Nursery from another nursery as we loved the atmosphere and attention the management and staff paid to our boy on the open day.
The move was the best decision we could have made, since moving, his confidence has grown beyond all recognition. He's happy, made
so many friends and is involved in everything. He knows all the staff and chats happily to everyone in all rooms.
The activities happen regularly, going to town, to local landmarks and to seasonal events. There are PE-style extracurricular events and a wide range of in-classroom activities.
We genuinely made one of the best decisions we have made, as parents, when we moved our boy there.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your lovely review and recognising how wonderful our team are. They are led exceptionally by the management who strive for nothing but the very best for all our fabulous little ones. Thank you for choosing us and being part of the Norfolk House Nursery family!


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Review from H L (Mother of Child) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter joined Norfolk House Nursery in January 2024. The support and reassurance have been impeccable when dropping and picking up.
At pick-ups, my eldest daughter never wants to leave and loves seeing the manager and another member of staff, telling them about her day, which they are always happy
to listen to.
The activities always look very inviting and educational to the children's interests and needs.
Pre-school staff always take on board any feedback I have about my daughter and her needs while she's in their care.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your lovely review, it’s lovely to hear how happy your girls are! The management are fantastic and can’t keep out of the rooms and getting involved which is why they are a firm favourite. We are very lucky to have them leading the team. Thank you for being part of the Norfolk House Nursery community.


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Review from Jitinder M (Father of Child) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Norfolk House (Oxford Rd) are incredibly attentive and caring. They have a genuine love for children and always go above and beyond to ensure our daughter and son are taken care of. Overall the nursery is a true haven. It is a place where they will grow, learn, and thrive in a safe and
loving environment. Keep up the good work.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for this lovely review, it really does mean so much to the whole team that you acknowledge the care and education we provide, and that we genuinely love what we do!


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Review from Samantha P (Mother of Child) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The effort that the staff goes to make every day is exceptional, from the activities to trips to events, down to the care and attention my boys receive on a daily basis. At all levels, staff are allowed to be creative and reactive to the children’s needs and interests and you see this daily in the fun
they get up to! Every member of staff from the management to room teams to housekeepers are 100% child-focused and their main goal is always giving the children the best experience. Parent communication is amazing and parent/cater engagement is great and actively encouraged. My sons have learnt so much with all the extracurricular provisions and being taken on regular trips out into the community which is a huge commitment by the team. Every month there are stay and plays, room/nursery events, trips and more amazing enrichment. I couldn’t be more delighted, Norfolk house is an exceptional nursery and one I am so pleased that my children get to experience.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for this wonderful review! Your kind words really do mean so much to all of us. Thank you for mentioning the whole team, because it takes a whole team to create and implement what we do, all staff are so committed so it’s great to hear that you can see that! Thank you for being part of the Norfolk House Nursery family!


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Review from Kala I (Mother of Child) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Challenging to put into words just how incredible Oxford Road Nursery is! When our son was four months old, we toured Oxford and were immediately swept up in the family-like, friendly, professional, safe environment. The tour was honest (didn’t feel false/over-polished), and the only reason we didn’t
say yes straight away was because it honestly felt too good to be true! Our son has been attending now for 6.5 months, and we can vouch that they exceed our expectations daily! Nothing feels too big an ask. From my son’s key leader to all the staff in the room and up through management, they all contribute to a wonderfully warm environment that makes it a bit easier to return back to work worry-free. They are thoughtful with remembering dates about us/our family, detailed handovers etc, pics and always go out of their way with creative/inclusive activities! Parents are included in so much! Our son is happy/developing amazingly. Cries only when it’s time to go home - ha! Recommended to all mum friends!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Honestly, this means so very much to not only me but my incredible team who put into place the high standards I ask of them. It’s wonderful to hear that you can feel the ethos, and are so happy when you return to work. Reviews like this really do mean the world to each and every one of us at Norfolk House Nursery. Thank you for choosing us and taking the time to write this review.


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Review from R B (Father of Child) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has nearly completed a full year at this nursery and she absolutely loves it. You can tell how much she enjoys being there and we are delighted we chose Norfolk House. The staff are always friendly and helpful, it is always clean and tidy, the facilities are fantastic and we can really
see how our daughter is growing and learning during her time there. I would highly recommend Norfolk House to anyone.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for taking the time to complete this review, it's lovely to hear how well your little one is doing.


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Review from Joanne W (Mother of Child) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House is a fantastic nursery, I couldn’t recommend it enough. Our little boy joined Toddlers at 2 and a half and it took him quite a while to settle in. Despite this the nursery staff were so caring and reassuring (to us and him) that I knew he was in very capable hands from the start. The nursery
environment is incredibly welcoming and relaxed and it didn’t take us long to feel at home. Our little boy is now a thriving pre-schooler and has got so much out of his nursery experience. We’re hoping to get a place for his newborn baby brother and will be thrilled to send him to Norfolk House too.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for taking the time to complete this review, we all really appreciate it! It's great to hear how settled your son is and that you were able to work with the staff during his transition, it's such an important stage! I'm so pleased that you feel so welcomed, our ethos is to provide a family feeling so it's lovely to hear that's how you feel. Thank you for choosing NHN!


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Review from Olivia I (Mother of Child) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all incredibly friendly and welcoming. They get to know your child so well and really care about their development. Our son has a lot of food allergies and the chef and catering team bend over backwards to provide him with nutritious meals that are suitable for him. The staff are always
responsive to emails and phone calls and happy to help.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your lovely review, it’s great to hear how welcome you feel and that you can see how your little one’s individual needs are met. It’s a pleasure caring for your little one / thank you for choosing Norfolk House Nursery!


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Review from Kristina G (Mother of Child) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started here in January 2024 at 9 months old. I was naturally nervous but I had nothing to worry about. The staff are second to none! So kind and considerate. Nothing is too much trouble. The facilities are fantastic. Lots of outdoor space as well as a wide range of indoor spaces such as
the soft play area. She has come on so much in her short time here and I can’t wait to see how she continues to develop. Meals are all prepared onsite as well and follow a nutritionist lead program. Feels like a home away from home. Her days are always packed full with lots of wonderful learning activities. Would 100% recommend!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Firstly thank you for choosing Norfolk House - welcome to our community! It’s great to hear how settled your little one is and how she’s enjoying her time with us. Thank you so much for your lovely words. I know the staff will be so pleased to hear how happy you all are.


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Review from Amy C (Mother of Child) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t rate Norfolk House Nursery (Moseley) highly enough. They are brilliant because the staff love and care for the children - they are genuinely happy to see them and engage with them so enthusiastically. They have clean and new toys and facilities that are perfect for the child’s age and development.
My little one is in babies 2 and he has access to a fantastic and safe outdoor play area and nature area - every day! He also gets to play in a softplay room on top of his own babies 2 room which has everything he could want. The regular external visitors, special activities and trips for children give the children variety and the regular communication and updates keep us informed and confident our little one is having a great time. As a parent, I know the safety and security of my child is paramount and that he is going to have a fulfilling day playing with all his friends. On top of this, the food selection is great! Would highly recommend it!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for such a lovely review. It's great to hear that you can see all the things that we feel make Norfolk House Nursery special. We are so happy we have such wonderful families! Thank you for choosing us.


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Review from Muhammad V (Father of Child) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our daughter walked through the doors of Norfolk Nursery we knew we had found a special place. Our daughter started here when she was just 18 months old. From the very beginning, the staff have been nothing short of amazing. They create an environment that feels like home, where our
daughter feels safe, nurtured, and encouraged to explore her world. The staff understand the unique needs of each child and tailor their approach accordingly. Beyond the exceptional care provided, N N offers a stimulating environment that fosters growth and learning. Moreover, communication with the nursery staff has been excellent. They keep us informed about our daughter's progress. It's reassuring to know that we're part of a partnership focused on her well-being and development. Our daughter's journey here has been nothing short of wonderful and we're grateful for the invaluable role Norfolk Nursery has played in her early years.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your wonderful review, I will be sure to pass on to the wonderful team who I know will be so grateful! Reading your review really does make me extremely proud of the whole team, because it demonstrates that the staff are upholding the highest standards of care and education that we expect of them to ensure that all children get the best possible start in life! It's a pleasure caring for your little one, thank you for being part of the NHN community!


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Review from Sally H (Mother of Child) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We now have a baby and preschool child at Norfolk House. Both have been welcomed, settled really well and enjoy nursery. Nursery workers are caring and engaged and activities varied, my children enjoy their time here.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your review. We appreciate your feedback and kind words.


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Review from R B (Mother of Child) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little one started at Norfolk House Nursery at 10 months old. We felt like all members of staff went out of their way to welcome not only our daughter, but us into the community, which we were extremely grateful for. It is clear our daughter loves being at the nursery; the staff ensure the daily
activities are varied and specific to certain skills/interests the children are developing. There are a number of instances where the nursery has gone above and beyond our expectations - the various parties they host throughout the year to celebrate key events, which parents are invited to, being just one of them. It really is a lovely way to spend time with your child in the nursery environment and get a glimpse into how well they are looked after. We are extremely happy with our choice of Norfolk House Nursery for our child.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

What a wonderful review! It's great to hear how happy you all are. Thank you for taking part in the many activities the team put on, it's lovely to hear how happy your little one is!


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Review from David O (Father of Child) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so proud that my son goes to such a wonderful nursery. He always comes out of the nursery with a big smile, and after a long day at work, it means everything. It’s lovely to see not only the children happy and engaged with the amazing activities every day, but the staff always have smiles on their
faces. A true testament to the managers that they not only look after the children but the staff too.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

A lovely review thank you so much! I'm so glad you can see that we all enjoy our jobs, and that benefits the children, happy staff and happy children! Thank you for being part of the Norfolk House Nursery family.


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Review from Z B (Mother of Child) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with this nursery for our son. The staff all seem very caring/nurturing and have taken the time to understand our son on an individual level (including his likes and dislikes). Our son enjoys his time at nursery with his peers and staff members. The management team are all very friendly
and approachable and have listened/responded to any feedback we have provided.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

It's great to hear that our ethos is embedded and you can see that individual care and learning is what Norfolk House Nursery offers. Thank you for mentioning the wonderful management and all the staff team, I will be sure to pass your review to the team at Oxford Road! We all really appreciate your time in completing this review.


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Review from M B (Father of Child) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always excelled in their communication and commitment to my son’s well-being. We work together, as a team, to identify any development points and work together to address them. Furthermore, my son has recently transitioned rooms (due to age group) which can be quite a stressful time for
children but the handover at both ends was fantastic. Thank you.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

It's great to hear that your transition was a positive one, this stage is so very important! Thank you so much for completing the review and being part of the Norfolk House Nursery family.


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Review from Jenny D (Mother of Child) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 1 and 3-year-old children both attend Norfolk House Nursery - Oxford Road and they absolutely love it! Our son especially loves leap frog sports, toddler tennis and all the lovely trips they are taken on. He’s always asking for the food he’s eaten at nursery and adores the ladies in his room and
the games that they play.
Our daughter has settled so well, she is always taking part in really lovely activities which we get lots of pictures of.
The staff are so welcoming, it’s like being part of a big family. Couldn’t ask for any more.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

What a wonderful review - thank you so much! It's great to hear how settled your precious ones are.


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Review from Rose T (Mother of Child) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves going to nursery so much, it’s often difficult to get her to leave. The staff take the time and care to get to know the children individually and to nurture their interests. They love seeing updates of what’s been going on at home and are adaptable when using this to enhance the nursery
day - for example, my 2-year-old loves to “help” chop fruit and vegetables at home with her little toddler knives, I shared this with the team and the next week they took a group of them on a trip to the supermarket to buy fruit and made a fruit salad. The management is incredibly responsive and actively resolves any queries or worries (no matter how small). I have never felt any mum-guilt leaving my daughter here as I know she is having such a lovely time and being so well cared for. She attends full-time so it was really important for us to find somewhere which has a warm, family atmosphere that is also very switched-on to her development needs - Norfolk House Nursery, Moseley, does both of these perfectly.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

A lovely review that makes us all very thankful for the wonderful families we have at Norfolk House Nursery - Oxford Road! Your words really do mean so much to the whole team, I know they work so hard to ensure that all children get a personalised learning journey, so it's great to hear that you can recognise that! Thank you.


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Review from S S (Mother of Child) published on 16 February 2024
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Overall Experience  Overall Experience 4.0 out of 5

This is such a fabulous and friendly environment. So much learning happening in such creative ways. My daughter absolutely loves coming which makes it so much easier as her parents. I love the involvement of the family with all the extra events. Highly recommend.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you very much for your kind words. It's great to hear how happy your little one is when coming to nursery!


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Norfolk House Nursery - Oxford Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Norfolk House Nursery - Oxford Road is calculated as follows: ( (563 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 610 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Oxford Road is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 number of registered child places is 12.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager

Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practice in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact, and I look forward very much to meeting you in the future.


Rosie

Rosie Phipps

Job Title: Nursery Manager

Joined: 2012

I started working at Norfolk House Nursery, Norfolk Road in 2012 as a Modern Apprentice. Between 2012 and 2016, I worked my way through positions from Senior, Room Leader, Deputy and then Manager. Since 2016, I have enjoyed every second of working as the Nursery Manager to implement the highest standards of care and education. Not only that, but it has been an absolute pleasure to build up such great partnerships with the hundreds of families I have had the pleasure to meet.


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