Norfolk House Nursery - Oxford Road

4 Oxford Road, Moseley, Birmingham B13 9EH
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9.9 95 Reviews
  • Norfolk House Nursery - Oxford Road, Birmingham
Norfolk House Nursery - Oxford Road offers childcare and early education to children between three months and four years.

The nursery and its staff have an uncompromising commitment to providing each individual child with the fullest opportunity to learn and develop within a safe and secure environment.

The nursery is set in a spacious and characterful Edwardian property that features a large garden, giving the children ample opportunity for outdoor learning.

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Care Provided by Norfolk House Nursery - Oxford Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Rosie Phipps (Manager)
  • Number of Childcare Staff
  • 15
  • Total Places for Children
  • 63
  • Age Range
    • from 0 years 3 months
    • to 4 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays and Public Holidays

Funding & Fees Guide for Norfolk House Nursery - Oxford Road

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.

Norfolk House Nursery - Oxford Road Reviews (95)

Total of 95, showing 41-60
9.9

Norfolk House Nursery - Oxford Road has a Review Score of 9.9 (9.921) out of 10, based on 51 reviews in the last 2 years. Over all time Norfolk House Nursery - Oxford Road has 95 reviews.

Overall Experience

  • 92
  • 3
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Date Published

95
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18
51
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Review from Kate B (Mother of Child) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our child has recently started at Norfolk House Nursery. The transition was huge for both of us but the staff have been really great at making things easier and for putting my mind at ease with regular calls to start with and lots of lovely pictures.
The staff have been wonderful and I can see that
our child is well cared in his nursery little family. Our child is forming really nice relationships with staff and even puts his arms out for a cuddle with them.
We love hearing about all the foods they are offered and love how varied and balanced the menu is.
It's lovely when they take the children out on little trips as I know our child really loves getting out and about and loves being outside.
The nursery also provides parents with opportunities to get involved such as all the stay and plays. This is a nice chance to be able to chat with staff and meet other parents.
Overall, our child has settled well and the pictures tell what a fun time he has there!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Welcome to Norfolk House Nursery, thank you for choosing us and taking the time to complete this wonderful review, I will be sure to pass your kind words onto the team! The nursery trips are a firm favourite!


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Review from James B (Father of Child) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

January 2024 was the first month my son started nursery.
Everyone has been amazing at helping him settle. This is from the initial settling-in sessions to accommodate his routine.
My son has an intolerance and this has caused no issues at all.
Although there have been the usual settling-in issues
my son has bonded with a number of the nursery staff really well.
We are really happy with the nursery and we are looking forward to seeing him develop as he increases his confidence.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Firstly, welcome to Norfolk House Nursery and thank you for choosing us-it's a pleasure to welcome you all! Transition is so important and it's great to hear that the team have been so sensitive to the needs of your precious one.


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Review from Alex F (Mother of Child) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little one has just loved Norfolk House Nursery. The activies are varied and interesting, which keep him engaged and developing fast. The environment is lovely, with great outdoor space, soft play and light airy spacious base rooms. The staff are absolutely wonderful, always happy and enthusiastic,
I feel reassured that my child is cared for well, with great role models guiding the way. There are plenty of stay-and-play opportunities for parents to spend time in the base rooms with the kids and the nursery nurses who care for them. I'm very happy with our choice and couldn't recommend it highly enough.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your kind words; we know that our staff are so important, which is why we take time to choose and train the right people to uphold our standards! We wouldn't do any less for the children in our care! We feel very lucky to have such wonderful families in our community!


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Review from Jake M (Father of Child) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful nursery with kind, caring, and thoughtful staff. They work hard to ensure our son is engaged in a wide range of activities, including getting outside every day. They also put on brilliant events for the whole family where the Norfolk House team go the extra mile. Can’t recommend them highly
enough.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

It’s good to hear you enjoy the events, the team work really hard to build up parent partnerships as we know what a positive impact it has on the children’s care and education. Thank you for taking the time to do a review, I’ll be sure to pass it on to the team who I know will be very grateful.


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Review from Ciaran D (Father of Child) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t be any happier with the nursery. Both our children go there (3.5 and 15 months) and both love it. The staff are so friendly and accommodating of any needs. They give great feedback as to how the kid's days have gone and they genuinely care for the children. We’re delighted with our choice.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for such a wonderful review! We are so pleased to hear how happy you all are! It’s a pleasure caring for your little ones. Thank you for being part of the NHN family.


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Review from Naomii C (Mother of Child) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and wider team at Norfolk House Nursery feel like an extension of our family. The care they extend to my 2 year old son is excellent and I can tell he feels very safe, secure and happy with them. The facilities are very clean and bright, with a variety of settings both inside and out
that meet the children's needs for play and stimulation. The nursery have also been exceptionally supportive and sensitive whilst our family has navigated a tough period. They have balanced professionalism with a very gentle and personal touch. I couldn't ask for a better nursery for my son's formative years and would recommend NHN in a heartbeat.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for taking the time to write a review. I will be sure to pass on your kind words to the team who will be very grateful. It's lovely to hear how happy and settled your little one is, thank you for being part of the NHN family!


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Review from James G (Father of Child) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House in Moseley is absolutely outstanding. We feel like the staff in the toddler room really care about our little one, and they are constantly doing exciting and creative things with him, and tailoring his days to what he is feeling and needs that day. The menus are great, and the space is
wonderful - particularly the outside area. The managers are incredible too - really responsive and flexible, and they love the little ones very much. Could not recommend it more!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you James for such a lovely review, we really appreciate your kind words and I will be sure to pass them to the team!


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Review from C M (Mother of Child) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. Especially in babies one. Our child is happy and you can really see the difference they’re making. She’s hitting all her milestones early because of all the hard work nursery is doing to support her.

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Review from Laura B (Mother of Child) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House Nursery is an exceptional place both in terms of experiences for children and love and care. My son has loved preschool and I have seen him develop so much over the time he has been there. The staff are wonderful and you couldn’t ask for a better establishment to take care of your little
ones.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your lovely review, I will be sure to pass it onto our wonderful team!


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Review from V O (Mother of Child) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's fantastic that my son joined Norfolk House, couldn’t be happier with the level of care and work that goes into this nursery. Never short of a smiling face, showing the staff get looked after as much as the children. Looking forward to seeing my son grow and develop there.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for identifying that our staff are looked after; we put a lot into staff well-being so that they can give the best care and education to the children. We appreciate your lovely words - thank you!


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Review from Gemma B (Mother of Child) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has just started here and it is just fantastic! Can't recommend enough. The onboarding and level of activities for an under one are fantastic! Looking forward to her doing lots of exciting things. Everyone is so friendly.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your lovely review, Gemma! Thank you for choosing Norfolk House Nursery, it’s a pleasure caring for your little one! Lots of activities to be had!


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Review from Irene H (Mother of Child) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my three-year-old son started at the nursery he has been so happy to go. The staff are magnificent, the place is so welcoming and the activities they do are so thoughtful. The settling-in went very well. They also arrange lots of social activities for parents to join in, which is great!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

This is such a lovely review thank you so much. It's lovely to hear that your son is enjoying the activities and you are all enjoying the events, we appreciate it so much that families join in! Thank you for identifying how wonderful the team are, Im extremely proud of all of them, they are so passionate about providing the highest standards of care and education.


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Review from Wahiba D (Mother of Child) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started nursery in September 2022 and she absolutely loves it. She went from being 'anxious about leaving mummy' to walking through the door herself when dropped off. It was so lovely seeing how all the staff cared for her and ensured she felt comfortable with her surroundings by finding
out what she likes and what she responds to. I have seen her thrive during her time at Norfolk Oxford road, and my husband and I are always impressed by how creative they are with their activities! They always try and involve the parents as much as possible and always ensure that we are kept in the loop of what our child has been up to.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Parent partnership is very important, so it's great to hear you feel so involved. This enables us to provide individual care and education so the children feel safe and happy in their environment. Thank you so much for taking the time to complete this review.


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Review from Joe F (Father of Child) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My children in preschool are always welcomed with warmth and kindness. The variety of activities that Norfolk House offers is second to none from nativity plays, parents coming in teaching the kids about their interests, or organising for emergency vehicles to turn up.
My children absolutely love
coming to Norfolk House.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

I love hearing how happy the children are, this is wonderful! Thank you for choosing NHN and being part of our community.


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Review from Rabih A (Father of Child) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In just a couple of words. We are very pleased with Norfolk House. As new to Norfolk, I certainly can see a high standard level of care and overall respect. I am sure my little son is in good hands. Thank you Norfolk House.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for choosing NHN and taking the time to complete this review!


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Review from S I (Mother of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Norfolk House Oxford Road for a while now and she absolutely loves it. We are always greeted with a smile at the door, the teachers are very thorough at the beginning and end of the day regarding my daughter and her progress from the day.
These days when I pick her up
she doesn't want to leave with mummy but would rather stay and play. Thank you for a personal relationship, it's always very mind easing for a parent to know their child is looked after, especially in an environment different from home.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thanks you for your kind words, we all really appreciate them!


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Review from Amina K (Mother of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery every single person is so positive and kind! It makes a huge difference when dropping your child off. My son just started nursery in December and knowing he has such wonderful people looking after him makes you feel much more relaxed as a parent. The staff at the nursery are fantastic.
They are so kind and caring, always smiley and friendly and brilliant with the children. The range of activities they do with the children is very impressive and I'm so happy with how my son has settled in and is developing. My son is really enjoying it there. Highly recommended.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your kind words, we all really do appreciate it! It's great to hear you feel relaxed when your son is in our care and that he has settled so well!


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Review from S S (Father of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery is well appointed and equipped in all aspects with a wide range of activities to keep the children engaged both in their rooms and the garden play area. It means so much to us as parents that our daughter happily enters the nursery each morning and seems just as happy at the end of the day.
It is a testament to the great work done by the team at Norfolk House that I can't recall seeing an unhappy child there. In fact, the staff too seem, without exception, to thoroughly enjoy their work. The children have the opportunity to enjoy a fantastic array of activities be it rhythm time or baby tennis, visits from The Animal Man and the like are common as are well-organised excursions. The nursery also offers many opportunities for parent interaction and communication from the nursery is excellent.
Great credit is due to the manager and her team for so quickly establishing such a fantastic culture. We are very thankful.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your kind words and for recognising how fantastic the team are! I am so very proud of the passion and hard work they all demonstrate, and am very grateful to have them part of NHN! I will make sure I pass your review to the team, who I know like me will be very grateful.


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Review from Marc A (Father of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our children have been at Oxford Road since it first opened and our experience has been faultless.
The staff are so kind and caring it quickly took away any anxiety we had in sending our children to nursery for the first time.
Our youngest recently transitioned from the babies' room to
the toddler room and this process was well thought out and managed.
Activities are varied and fun plus bringing in people from outside the nursery to do toddler tennis or forest school (for example) really gives the children a wide-ranging experience.
The management of the nursery is both professional and accommodating, which is a culture that is shared across all the staff, nothing is too much trouble and they genuinely care about the children's wellbeing. We really can't speak highly enough of them.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for taking the time to write such lovely a lovely review, we really do appreciate it!


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Review from Lado B (Mother of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are always caring and supportive the nursery is excellent.
The manager is always available there is an open door policy and concerns or problems can be discussed the staff team always try to implement this.
Staff and management are always supportive and discuss on a daily basis of activities
and any changes which have taken place. I would recommend this nursery to others it is a safe environment.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for you lovely review, we all really appreciate it!


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Norfolk House Nursery - Oxford Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Norfolk House Nursery - Oxford Road is calculated as follows: ( (563 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 610 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Oxford Road is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 number of registered child places is 12.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager

Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practice in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact, and I look forward very much to meeting you in the future.


Rosie

Rosie Phipps

Job Title: Nursery Manager

Joined: 2012

I started working at Norfolk House Nursery, Norfolk Road in 2012 as a Modern Apprentice. Between 2012 and 2016, I worked my way through positions from Senior, Room Leader, Deputy and then Manager. Since 2016, I have enjoyed every second of working as the Nursery Manager to implement the highest standards of care and education. Not only that, but it has been an absolute pleasure to build up such great partnerships with the hundreds of families I have had the pleasure to meet.


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