Norfolk House Nursery - Oxford Road

4 Oxford Road, Moseley, Birmingham B13 9EH
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9.9 95 Reviews
  • Norfolk House Nursery - Oxford Road, Birmingham
Norfolk House Nursery - Oxford Road offers childcare and early education to children between three months and four years.

The nursery and its staff have an uncompromising commitment to providing each individual child with the fullest opportunity to learn and develop within a safe and secure environment.

The nursery is set in a spacious and characterful Edwardian property that features a large garden, giving the children ample opportunity for outdoor learning.

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Care Provided by Norfolk House Nursery - Oxford Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Rosie Phipps (Manager)
  • Number of Childcare Staff
  • 15
  • Total Places for Children
  • 63
  • Age Range
    • from 0 years 3 months
    • to 4 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays and Public Holidays

Funding & Fees Guide for Norfolk House Nursery - Oxford Road

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.

Norfolk House Nursery - Oxford Road Reviews (95)

Total of 95, showing 61-80
9.9

Norfolk House Nursery - Oxford Road has a Review Score of 9.9 (9.921) out of 10, based on 51 reviews in the last 2 years. Over all time Norfolk House Nursery - Oxford Road has 95 reviews.

Overall Experience

  • 92
  • 3
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Review from Danielle B (Mother of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a nursery that fits is a hard and daunting task for most parents. Personally took me well over a year to find a nursery, that I felt genuinely comfortable enough to enrol my children into but with Norfolk House, after my first visit, I instantly sighed a sign of relief. My children have been
enrolled for several months now and they have developed both socially and educationally. The staff are all amazing and the service they provide is outstanding. I would definitely recommend this nursery.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

It's lovely to hear how at ease you feel bringing your little ones to NHN! Thank you for choosing us and for completing this lovely review!


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Review from Andrea H (Mother of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Norfolk House since June and has blossomed under their care. The staff are exceptional - the team in Babies 2 room ensured my daughter settled in well, quickly finding out her interests to help her feel happy and secure. My daughter was also slowly transitioned to Toddlers room
over a number of weeks which, again, really helped her to settle into the new area with confidence. The food options are well balanced; the activities and resources are varied and stimulating, communication is prompt and feedback from parents is actively encouraged. The management team really seem to value and take pride in all staff members - I love this! My daughter runs into nursery smiling every day without looking back - this is down to the wonderful staff making the nursery feel like a second home. Thank you, Norfolk House!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your kind words, I will be sure to pass them on to the wonderful staff team. Thank you for identifying how fabulous they are, I feel extremely proud to have each and every one of them working with us!


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Review from Martin C (Father of Child) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our eighteen-month-old daughter has been at Norfolk House Oxford Road for five months. She was initially nervous and was worried about being left anywhere without one of her parents nearby, but after a few sessions at Norfolk House, she's become very settled. She is happy to be dropped off and the staff
have really helped by ensuring her favourite book or breakfast is there to comfort her on arrival.
The communication from the Nursery is great, we get regular updates on events for the month (e.g. trips to farms, visits from local fire service). The staff clearly communicate how she's eaten, slept etc and any other concerns and there is a clear system/process in place for this even on the odd occasion where the usual staff are not present at the time of handover. This helps align home life with the nursery. The nursery has helped develop my daughter's social skills and communication. The nursery also provides access to a healthcare specialist and nutritionist which is an added bonus.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for taking the time to complete this review, we all really appreciate it! It's great to hear how well your little one is settled and that she is developing well!


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Review from Jessica P (Mother of Child) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started nursery in August 2022 and I was very apprehensive about how it would be as she is very wary of people and doesn't warm to people quickly. However, within a few weeks, I was so pleasantly surprised at how confident she has become and how much she now loves coming into nursery. My
daughter has completely warmed to her key worker and the other nursery nurses in her room who have been so wonderful, patient and accommodating. The team at Oxford Road from management, the rooms, kitchen etc are all so friendly, dedicated and hard-working and I couldn't recommend this nursery enough.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your wonderful review, it's lovely to hear how quickly your daughter settled! I’ll be sure to pass your kind words to the team who, like me will be very grateful!


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Review from A T (Father of Child) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 20-month-old and 4-year-old have been at Oxford Road since it opened. Both children absolutely love the nursery and pre-school and the children's key workers are amazing and know our children's likes, dislikes and all the funny little things that make them - them!
We love all the extracurricular
activities and the activities planned and organised by the girls are so much fun and loved by all the children.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

A lovely review that is much appreciated! The ethos of NHN is to ensure high standards, with individual care and education for children. It's lovely to hear that you can see how much the staff know your little one. Thank you so much!


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Review from Hannah W (Mother of Child) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with the Norfolk House Oxford Road nursery. Our child loves attending and we are entirely happy with the care, stimulation, learning, activities, facilities and nutrition she receives. The staff are kind, caring, engaged, responsive and extremely accountable. We also love
the sense of community for parents and children that the staff have built around the nursery.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your kind words, I'm so happy that you feel part of the NHN community! I will be sure to pass your review to the team.


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Review from Emma B (Mother of Child) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the nursery are fantastic. They are so kind and caring, always smiley and friendly and brilliant with the children. The range of activities they do with the children is very impressive and I'm so happy with how my son has settled in and is developing. My son's key worker couldn't be more
caring and lovely with him and I feel so pleased that I can leave him in the hands of someone I really trust, and that really cares about him. Would highly recommend.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Emma, thank you so much for your lovely review. I am so proud of the staff for creating such a lovely environment and embedding our high standards, ensuring they offer the best care and education. It's great to hear that your key person works closely with you and a strong bond has been created. Your words really do mean so much, we work hard to create the best environment for all individual children, and when parents recognise that and we see how happy and part of the community families are, it makes our day!
Thank You so much for choosing NHN.


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Review from Anna M (Mother of Child) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough of the excellent staff, brilliant care provided, high-quality nutrition and facilities at Norfolk House. It is great to know that our little boy is safe, happy and so well cared for. Staff have made a huge effort to genuinely know him, take a keen interest in encouraging
his progression and development, and are so kind to him. There is a huge range of activities including outside play every day. On a personal note, the flexibility and generosity of the whole team has helped us as a family to manage a difficult and stressful time. Thank you to everyone at Norfolk House Moseley you are all amazing!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Anna, thank you so much. Your words really do mean so much to us all! I'll be sure to pass it on to your son's key worker.


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Review from A R (Mother of Child) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son transferred to Norfolk House at the start of the year. The team have been brilliant at helping him settle. They are such a warm bunch and clearly love looking after the kids and helping them grow and thrive.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your review, I'll make sure they are passed on to our wonderful team.


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Review from Aysha K (Mother of Child) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional nursery whereby every single person is so positive and kind! It makes a huge difference when dropping your child off. My daughter just started nursery and knowing she has such wonderful people looking after her makes you feel much more relaxed as a parent. Charlie and Safah have both been
brilliant and have made us feel relieved during the settling-in process.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your very kind words, Ill be sure to pass them onto the team.


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Review from Ruth M (Mother of Child) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful nursery. Everyone there is so friendly and welcoming. Our little boy warmed to the staff very quickly and handovers at the end of the day are thorough. They always have a fantastic array of activities for children to take part in, both inside and out. Have also been extremely impressed by
the number of 'extracurricular activities' with members of staff going above and beyond to provide stay and plays and parties for children and parents. Would highly recommend.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

What a lovely review thank you, I'm extremely proud of my team at Oxford Road, they go above and beyond and genuinely enjoy their job! I will pass your comments to the team who I know will be thrilled. I loved hearing how happy the children are, it really does mean the world thank you!


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Review from Eliza S (Mother of Child) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My two-year son is in the toddler room at Norfolk House Moseley. It always feels like such a bright and welcoming place to come into. There is always new and nice activities laid out for the children, and he is always happy to go in, and happy when he comes out! Communication is excellent and the team
are always holding extra activities and initiatives. Lovely place.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

We are so glad your son is happy and has lots of fun! Thank you for your review.


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Review from R G (Father of Child) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with this place for our daughter. She's developed so much since she's been here and all the staff are excellent with her, very friendly and excellent at their jobs. There are so many additional activities arranged that it's hard to keep up. Highly recommended

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for the review, It's great to hear how your daughter has developed. We have a super team led by an extremely passionate Manager and Deputy who I am immensely proud of, so thank you for mentioning that! I will pass your review on to the team. Thank you for being part of the NHN family.


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Review from Sabina H (Mother of Child) published on 9 January 2023
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Overall Experience  Overall Experience 5.0 out of 5

Our son moved to the Oxford Road setting as soon as it opened and we didn't hesitate for our daughter to join later last year. In fact, she started to attend before I returned to work as the facilities and activities at the nursery are outstanding and she loved it from the very first moment she entered
the room. The staff are incredibly caring and welcoming. They develop great bonds with the children. The managers are fantastic and the setting is run very smoothly and efficiently. They are incredibly creative and constantly look for ways to enhance the children's experiences - there are various events and trips for the children as well as numerous family events which gives a sense of a lovely community. The food is fantastic and they accommodate all food allergies with great care. Nothing is an obstacle, even when a child requires additional support. It is an amazing environment and our children are continuing to thrive in their loving care.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your lovely review, I feel incredibly proud of my team, they really are superstars! I will be sure to pass on your lovely words.


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Review from Amy H (Mother of Child) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has just joined Norfolk house in the preschool room and everything about the transfer has been excellent.
In addition to the open day, she also went on several settling-in sessions which really helped to make her feel comfortable and included. She was also invited to the Christmas party,
so she really got a feel for the place prior to starting.
From a parent's perspective, the staff have been great at taking the time to answer my questions and provide any paperwork/information. They also included me in parent emails so that I got a sense of the schedule and any extra events that are taking place prior to her starting. I am so impressed with the level of communication and the range of activities that she will be taking part in. All the other parents that I've met really rate/recommend Norfolk House and so far it's easy to see why!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

I am very pleased to hear that your transition was smooth, it makes all the difference with helping little ones settle. Thank you for choosing Norfolk House Nursery and being part of our wonderful community. Thank you also for your lovely words and taking the time to complete the review!


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Review from Rachel K (Mother of Child) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care that our daughter receives from Norfolk House Nursery. She loves all of the different activities that are offered and comes home with all sorts of exciting stories about her days. As her parents, we are comforted by the fact that each member of the staff seems
to really know and care for our daughter.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

I am happy you feel at ease knowing how much we all care and want to ensure the highest level of care and education for all the children. Thank you for choosing Norfolk House Nursery and taking the time to complete this review!


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Review from Catherine R (Mother of Child) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been at Norfolk House since it opened and we couldn't be happier with our choice of nursery. Handing your child over to someone other than family or a friend is a very daunting prospect, but the team at Oxford road have been outstanding from the outset. All the members of staff seem
genuinely happy to work there. The nursery has fantastic, welcoming rooms with stimulating activities each day, including trips out to the local parks and other child-friendly destinations. Now seven months on since starting our daughter smiles whenever we say the word nursery or say the names of her key worker and other members of staff she has become close to. The parent-to-staff relationship is very strong and we feel very included in helping to develop the nursery. Thank you so much to all the staff at Oxford Road, you are amazing.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you so much for your wonderful review, it's very appreciated and I'll be sure to share it with all the team. I'm so glad you feel part of the Norfolk House Nursery family.


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Review from A A (Mother of Child) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Norfolk House Nursery since September. She has settled in so well. The staff are amazing and the facilities are fantastic. With the help of the staff support system, we have managed to overcome many barriers. Everyone has been kind, welcoming and supportive. We are given daily
communication reports of activities etc. which have been reassuring. I would highly recommend this nursery to all children with all abilities, the facilities cater for different needs and the activities that take place are excellent. Thank you Norfolk House Nursery for everything you do!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

I'm so pleased to hear that your daughter has settled so well, thank you for choosing Norfolk House Nursery and for your lovely review!


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Review from Hannah W (Mother of Child) published on 23 December 2022
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Overall Experience  Overall Experience 5.0 out of 5

We moved our toddler from another nursery, where she was happy and settled, due to our elder daughter starting school near to Norfolk House Nursery. We were worried about how our 2-year-old would settle but she is now so happy in the toddler room. The room leader is amazing. She sets up creative activities
for the children to come into every morning. They do lots of crafts and messy play and are out in the garden daily. The nursery manager and deputy are also outstanding. They organise for external companies to come in and run lots of activities, e.g. baby ballet and toddler tennis. We know our 2-year-old is stimulated and learning all day long. She is also eating home-cooked, healthy food and has lots of cuddles from the incredibly caring, warm and lovely staff. They also prepare home learning packs, for example, we had a brilliant playdough set recently with a wildlife theme. This is a truly outstanding nursery.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

Thank you for your lovely review, your words really do mean so much to us all!


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Review from Zoe W (Mother of Child) published on 22 December 2022
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Overall Experience  Overall Experience 5.0 out of 5

We were initially very nervous about leaving our 6-month-old, but the team made a real effort to make sure she settled quickly. They are so caring, and she loves her time there.
I have been incredibly impressed with the level of activities available both during and outside of nursery hours. Looking
forward to being an active member of the parent community over the next few years.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Oxford Road

We can't wait to see you involved with the nursery community, thank you for choosing us!


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Norfolk House Nursery - Oxford Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Norfolk House Nursery - Oxford Road is calculated as follows: ( (563 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 610 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Oxford Road is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 number of registered child places is 12.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager

Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practice in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact, and I look forward very much to meeting you in the future.


Rosie

Rosie Phipps

Job Title: Nursery Manager

Joined: 2012

I started working at Norfolk House Nursery, Norfolk Road in 2012 as a Modern Apprentice. Between 2012 and 2016, I worked my way through positions from Senior, Room Leader, Deputy and then Manager. Since 2016, I have enjoyed every second of working as the Nursery Manager to implement the highest standards of care and education. Not only that, but it has been an absolute pleasure to build up such great partnerships with the hundreds of families I have had the pleasure to meet.


Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Oxford Road to verify any information. View our terms and conditions. Norfolk House Nursery - Oxford Road has a Platinum Service – more info.