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Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has a Review Score of 9.0 (8.989) out of 10, based on 8 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has 29 reviews.
Review from Ben P (Father of Child) published on 25 February 2025
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Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We are so glad to hear that you are happy with and enjoy the communication and parent partnership through the day - we know it's not always easy leaving them in the care of others and seeing what they get up to during the day makes it that much easier. Our team truly does care for each and every child, we are so glad she enjoys it with us!
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Review from H L (Mother of Child) published on 13 February 2025
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Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. How wonderful to hear that your children have thrived in our care! Our team is dedicated to providing safe, healthy, fun and a high-quality educational environment to each child and family that comes into our care. Thank you for your feedback and recommendation, we are so pleased!
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Review from F N (Mother of Child) published on 5 December 2024
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Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your feed back on Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We know that leaving your child in the care of people who start off as strangers is such an important and hard decision - we are so grateful that you chose us and that you feel so at ease leaving her in our care, we do not take this lightly! We are also delighted to hear how much she loves coming! We make it our mission to provide excellent childcare and education in a nurturing and fun environment - so your feedback means a lot to us.
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Review from M H (Mother of Child) published on 19 November 2024
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Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review on Dicky Birds Day Nursery and Preschool Surbiton. We know a transition in management can be hard on families, so we appreciate your patience through it. We're glad to hear that you are enjoying the improvements and changes made in our nursery. Our main goal is to provide excellent childcare and education, and to serve our families as best we can. Please continue providing feedback and thank you again for your review - we are so happy your daughter is doing well and enjoying it!
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Review from Alena K (Mother of Child) published on 25 October 2024
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Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review on Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We are so happy to hear that your daughter has settled well and enjoys her time at the nursery! It is our mission to create safe nursery schools with excellent education and childcare, so we're glad you and your daughter are enjoying our nursery school!
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Review from K P (Mother of Child) published on 15 August 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. It's so great to read that your little ones are flourishing with us! Our warm, knowledgeable team are so supportive and nurturing of children's individual needs to help them thrive. Children enjoy a great variety of fun and engaging activities throughout the nursery day, as well as outings into the local community which allow them to safely learn about and explore the world around them.
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Review from C M (Mother of Child) published on 6 August 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. Our kind, caring team provide a great variety of fun and engaging activities through the nursery day. These are devised to appeal to children's individual interests and offer plenty of stimulating opportunities for learning. Children enjoy a range of tasty, nutritious meals which give them the chance to try delicious flavours and new textures.
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Review from J K (Mother of Child) published on 27 November 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. Our dedicated team is so passionate about helping children to learn and grow. They really take the time to form strong, supportive bonds with each child and are able to quickly identify their individual needs. Our qualified nursery chef serves up tasty, nutritious and fresh meals for the children to enjoy during the nursery day.
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Review from Letty P (Mother of Child) published on 3 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review and for providing us with your feedback. Turning families away is always a resort decision and not one that's undertaken lightly. It's done to ensure the health and safety of the children in our care and that we comply with statutory ratio requirements. We would like to reassure you that your concerns are being taken seriously and if you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.
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Review from Karly-Rose P (Mother of Child) published on 29 March 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is so happy here! Our kind, caring team provides a great variety of stimulating activities alongside our fantastic education programmes. We take your concerns seriously and would like to reassure you that this is something are working closely with senior management to rectify.
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Review from S D (Mother of Child) published on 27 March 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. We would like to apologise for your experience with us. Your concerns are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.
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Review from S M (Mother of Child) published on 22 March 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave your feedback. We would like to apologise for your experience with us. Our dedicated team is so passionate about providing exceptional childcare and education. The difficult decision to turn away families is not one that’s made lightly and done to ensure the continued safety and wellbeing of the children in our care. Please be assured that your concerns are being taken seriously and if you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.
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Review from Esther-Lee I (Mother of Child) published on 25 January 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave your feedback. We are committed to providing an exceptional childcare service and we would like to reassure you that your comments are being taken seriously. The health and safety of our children are paramount, and we have taken the decision to use agency staff in order to remain compliant with ratio requirements. Building a strong relationship with our families is important to us and our team strives to share photos and updates throughout the day so we can all enjoy the children's many fantastic achievements. If you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.
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Review from B K (Mother of Child) published on 23 September 2022
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. We're so glad to hear that both of your little ones are having such a great time with us. Our hardworking team is so passionate about what they do.
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Review from M M (Father of Child) published on 7 September 2022
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. Turning away families is always a last-resort decision that is made with the safety of the children in mind. We must remain compliant with statutory ratio requirements to ensure we're able to properly fulfil the needs of all the children in our care. Our settings are experiencing challenges with recruitment which is something we are working incredibly hard to overcome.
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Review from S S (Mother of Child) published on 15 June 2022
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Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from C H (Father of Child) published on 28 April 2022
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Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your feedback, we can reassure you that we are taking your concerns seriously and we have escalated your comments to the relevant person. If you would like to discuss this further, please contact us.
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Review from A P (Mother of Child) published on 26 April 2022
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Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your comments will be passed on to the nursery management team.
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Review from K R (Mother of Child) published on 25 April 2022
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Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for taking the time to leave a review; it is very much appreciated.
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Review from L S (Mother of Child) published on 25 April 2022
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Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your feedback. We can reassure you that we have taken your concerns seriously, and we have passed on your comments to the nursery management team. If you would like to discuss this further, please contact us on 0800 028 4500.
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The Review Score of 9.0 (8.989) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.656 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is calculated as follows: ( (68 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 96 Ratings = 4.656
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.333 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 number of registered child places is 15. 8 Positive Reviews ÷ 15 = 0.533
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Nursery Manager
Julia has worked in Early Years for just over 26 years, having started straight out of school where she completed her NNEB. Since then she has completed a Foundation Degree in Management and Leadership in Early Years. Julia's passion is creating a warm and exciting environment to ensure that every child reaches their full potential. "It is so rewarding watching the children grow into their own unique characters and achieve their milestones."
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