N Family Club - Tunbridge Wells

Hanover House, 18 Mount Ephraim Road, Tunbridge Wells TN1 1ED
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9.7 36 Reviews
  • N Family Club - Tunbridge Wells, Tunbridge Wells
N Family Club - Tunbridge Wells opened back in Autumn 2021. Just a 10 minute walk from the train station, every element of this beautiful space has been carefully designed to inspire children to become life-long learners.

A sensitive restoration of an impressive listed building, the nursery has a whole host of amazing facilities, including a dedicated art studio, a garden with a climbing frame, water play area and a sandpit.

N Family Club aims to rethink early years and offers a fresh educational outlook to prepare children for life in the modern world. They have developed their own unique curriculum, influenced by learning philosophies such as Reggio Emilia, Montessori and Forest School.

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Care Provided by N Family Club - Tunbridge Wells

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Charlotte Nash (Nursery Manager)
  • Number of Childcare Staff
  • 42
  • Total Places for Children
  • 124
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for N Family Club - Tunbridge Wells

  • N Tunbridge Wells
    Under 3 years £106 per standard day
    3 years + £96 per standard day


    Fees include all meals, snacks, formula for infants, nappies, and trips.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.
    The minimum plan we offer is 2 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

N Family Club - Tunbridge Wells Reviews (36)

Total of 36, showing 21-36
9.7

N Family Club - Tunbridge Wells has a Review Score of 9.7 (9.660) out of 10, based on 21 reviews in the last 2 years. Over all time N Family Club - Tunbridge Wells has 36 reviews.

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Review from M S (Mother of Child) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

N Family Club Tunbridge Wells is a really kind and nurturing nursery where my two boys are thriving. They love going in which is the biggest relief to any parent and says it all! All the staff know all children and parents' names so there is a real personal service.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for taking the time to leave your review, our focus is ensuring the children feel secure and safe with us so it is lovely to receive this feedback.


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Review from B L (Mother of Child) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an amazing experience at N Family Club - Tunbridge Wells and I am so happy our son goes here. We felt welcomed into the N Family right from the start and I truly believe they have been a key part in shaping my son's development. The key points for us are that our boy absolutely loves going,
we feel like it supports that we are both working parents, the communication is very good, the staff are all highly committed, the food and menu are outstanding, the management is highly effective and overall it suits our family life very well. The drop-off and pick-ups are very slick, the front-of-house staff are brilliant, and I feel like they genuinely care and love my boy and that's all we really want. All the activities are geared toward some sort of learning, and the staff really do go above and beyond to make sure that the children are getting the fullest experience each day. We're so glad we have N in Tunbridge Wells, I wouldn't hesitate to recommend it to any and all parents.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for such lovely feedback, we are so pleased that you are so happy with N Family Club - Tunbridge Wells. Our staff team work incredibly hard to ensure the best experience for all and it is so lovely to receive such great comments.


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Review from N E (Mother of Child) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N Family is a lovely little nursery in Tunbridge Wells. My 3 yr old son started full-time nursery 7 months back and my experience so far has been amazing. My son loves going to the nursery. As the name states, this nursery gives a warm and welcoming vibe just like a family. The staff here are lovely,
kind and knowledgeable when it comes to childcare and development. I love their nutritious food menu and also the variety of learning activities that are planned for kids. This place looks very clean, safe and neutrally decorated with a nice outdoor garden area. Special mention to the N Family app which gives us a peek at the daily activities of your little one with pictures and also detailed face-to-face updates at the pickup. And lastly, kudos to the management team for being meticulous in organising events, meet-ups and updates and effectively communicating the same in a timely manner. Overall, I would like to highly recommend the N Family nursery at Tunbridge Wells for your little ones.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

We so appreciate you taking the time to leave a review, our team is so proud of the setting and we agree, the app is just amazing for us too. It makes our communication with parents and families efficient and accurate.
Charlotte and team


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Review from Christina S (Mother of Child) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 2.5-year-old has been at N Family Club since July and is absolutely loving it! She is excited to go to nursery now and they helped so much with her settling in at the beginning. They are patient, and kind, and seem to always go above and beyond to make sure parents and children are looked after.
I cannot recommend them enough!

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for taking the time to review N, Tunbridge Wells. I am so pleased to hear your daughter is excited to come in, this is the best feedback we could have and we are thrilled our settling-in process supported this from the beginning.
Charlotte and team


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Review from B T (Father of Child) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has settled in so well, and the development we have seen since starting has been fantastic. The team are so helpful; they really take the time to explain what the children have done, areas we can help and ways in which we can help the development at home. The app is updated regularly, and we
receive photos and videos every day, which is really reassuring. Finally, the menu each week is extremely well-balanced and diverse, which means our son has really developed his taste for food and flavours.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for your lovely review! We are so happy your son is doing so well at N! We really appreciate your kind words!
Best Wishes,
The N Team.


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Review from A E (Mother of Child) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N Family Club has been fantastic for our son. He is so happy there I cannot recommend highly enough. The staff are extremely caring and constantly coming up with new exciting activities to keep the children entertained. It’s by far the best nursery in Tunbridge wells!

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for taking the time to leave such a lovely review,
Charlotte and team


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Review from I G (Mother of Child) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I completely love the nursery, the staff are great and my son loves it a lot as well. He is learning a lot more and is productive. His key worker is extremely lovely and very attentive and caring, which I'm really happy with. I could not have chosen a better nursery for my son.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you for such a wonderful review. We are so pleased to hear how well your son is doing with us.


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Review from D D (Mother of Child) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son was struggling and very tearful at his last nursery.
N family has made him a much happier boy.
We love the daily app updates and photos, as it s so reassuring to see he is happy and having a great time.
Can I mention how especially kind and thoughtful has one lady been? She is always greeting
us with a smile and helps me with my buggy or if my newborn is crying while I pick up my toddler. She makes a huge difference with her positive attitude and helpfulness.
Thank you for making our life easier and our son happier.
I won’t hesitate to send my newborn to N Family when I go back to work next year.
They really are the best nursery and not as pricey as others.
Thank you for doing an outstanding job for our little ones.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you for such a wonderful review. We are so happy that your son has settled so well with us.


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Review from J S (Mother of Child) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our daughter here from another nursery a few months ago and have assumed that all nurseries were much of a muchness, couldn’t believe the difference between the two settings. The communication from the staff at N is amazing, both on a daily basis in terms of what your child is doing and their
development, but also general notices and extra events. The outdoor space is brilliant as is the number of different indoor activities. I really feel the nursery workers know my child and her likes/dislikes. I’ve found it so much easier being back at work knowing she is happy and in good hands.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for such a lovely review, we truly appreciate feedback and are so pleased that your daughter is settled and happy, Charlotte and the team


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Review from Denitsa K (Mother of Child) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N Family Club is outstanding!


We are so happy to be having this gem of a nursery in Tunbridge Wells. The educational methods followed the friendly and helpful staff, the beautiful and modern setting, the healthy foo: all amazing. We see how our daughter is gaining confidence and learning new things

every time. She really enjoys her time there and we can tell she has a very positive relationship with the educators in her room who are all brilliant and caring. Also, the N app is super handy. There is information about food consumption, nappy changing, garden time, naps etc. The best part is receiving photos and videos and seeing our girl having so much fun. We couldn’t be happier with our nursery choice.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for such a positive review, I am so happy to hear how well your daughter has settled into our setting. The team truly appreciates all feedback and we really appreciate you taking the time to complete this for us,


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Review from R W (Father of Child) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N-Family Club is what I believe to be an unparalleled nursery offering in our area. Really happy with the manager and the whole team. Well done for setting things up so quickly and so well.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for such a positive review, I am so happy that you have settled so well and are enjoying your time at N, Tunbridge Wells.


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Review from Katherine C (Mother of Child) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding nursery. Our 10-month-old son loves it there, and every single member of staff we come across is informed and delightful. The attention to detail and level of organisation, be it planned activities or the incredible menu, is exceptional. The best element, however, is the app, which is updated
in real-time for every stage of the day (food, photos, videos, sleep, nappies etc), which means we as parents are informed and relaxed in the knowledge that our son is safe, entertained and happy.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you for such a great review; we love our app too and love being able to keep our parents up to date all day,


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Review from James G (Father of Child) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve tried 3 ‘highly rated’ nurseries now and, so far, N Family Club stands head and shoulders above the rest. The others promised the world but at the end of the day (literally), we’d be getting the same pre-canned feedback (‘they ate all of their dinner’, ‘they had 5 wet nappies’ - despite being
out of nappies for months) and management was weak. N Family Club appears to be very different - management are highly organised and communicative and the room staff give honest and varied feedback about our child’s day. They’re attentive and kind. The brochure and open day were polished and the cynic in me thought it was surely too good to be true; 3 months later they have upheld everything they promised, which is refreshing. Our daughter is the happiest she has ever been - she is clearly being stimulated, making friends, developing well and eating healthily! What a great nursery.

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for this lovely review - our staff team works so hard to ensure that every day is amazing for the children and families. We have had an amazing start at N Family Club Tunbridge Wells and really enjoyed settling in all of our new families, to receive such great feedback is so important and greatly appreciated.
Charlotte and the team.


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Review from Amy L (Mother of Child) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son started N Family Club - Tunbridge Wells in December, and what an absolute delight it has been. The settling in process was extremely professional, we didn't experience the nursery drop off anxiety - it was plain sailing from the start. A true credit to the exceptional team N Family have choreographed.


N Family have formulated an incredible nursery model, in particular, a real-time app - seeing his developmental play, nap times, meal consumption and even bowel movements provides reassurance. He is ecstatic before we even approach the door in the mornings, he bursts through the door and into his nursery room with sheer excitement. The staff are so caring, knowledgeable and confident that we leave reassured that he's having the most incredible experiences, nutrition and progressing his early-stage development with the most wonderful team. Our highlight of each day is nursery collection, seeing him run into our arms beaming with pride as he shares his daily arts and crafts projects.


The N Family formula is magic


Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge Wells

Thank you Amy, for such a wonderful review. It's great to receive such positive feedback.


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Review from L W (Mother of Child) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery has not long been open but you would assume the Tunbridge Wells branch had been going for years! The management are an experienced team, as are the staff in the rooms and front of house. I immediately felt at ease due to their obvious caring nature and professionalism.
The ethos is to truly
involve and include parents in the nursery experience which is fantastic for us and we enjoy the regular updates and photos of our son carrying out activities via the app. These updates, as well as the “in-person” updates at the end of the day, are thorough and it is clear that the staff are truly hands on and aware of the children’s individualities.
There are regular communications and extra curricular activities and events which we will definitely join in within the New Year.
The setting is beautiful and well looked after with covid regulations well adhered to.
We’re extremely happy and grateful to the team, would highly recommend.

Reply from Charlotte, Nursery Manager at N Family Club - Tunbridge Wells

Amazing! Thanks for sharing your review with us - I'm absolutely thrilled to hear you'd recommend us. It's wonderful to know you feel you're receiving good communication about how your child is getting on so far. I'm really proud of our bunch of educators, who will be so happy to read this.


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Review from A T (Mother of Child) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic nursery that is supportive to both babies and parents. A huge range of activities available with a fantastic garden for both babies and toddlers.
The menu is diverse with a huge range of flavours and options, which really help develop a child’s appetite!
The staff are fully engaged in
the development of the children and provide great feedback throughout the day.

Reply from Charlotte, Nursery Manager at N Family Club - Tunbridge Wells

Thank you so much for sharing your feedback! I'm thrilled to hear you've been happy with your experience at N so far.


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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for N Family Club - Tunbridge Wells is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for N Family Club - Tunbridge Wells is calculated as follows: ( (211 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 251 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.847 Points relating to the number of positive Reviews for N Family Club - Tunbridge Wells is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 124 number of registered child places is 24.8. 21 Positive Reviews ÷ 24.8 = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Charlotte

Charlotte Nash

Job Title: Nursery Manager

Joined: 2021

Charlotte has over 10 years of experience in early years education. Seeing her own children develop and step into their own personalities inspired her to get into education herself. She’s beyond thrilled to be leading our wonderful team at N Tunbridge Wells to create a warm, ‘home away from home' feel for all our children and families.


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