Cumberland Road Nursery & Pre-School has a Review Score of 9.7 (9.730) out of 10, based on 24 reviews in the last 2 years. Over all time Cumberland Road Nursery & Pre-School has 30 reviews.
Review from V K (Father of Child) published on 29 May 2024
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Review from Mahdi A (Father of Child) published on 23 May 2024
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Reply from The Leyf Marketing Team, Marketing and Communications at Cumberland Road Nursery & Pre-School
Thank you for bringing this matter to our attention. We take all concerns regarding our children's safety and well-being very seriously. We have thoroughly investigated this incident and spoken with all staff involved. On the day in question, your son needed a clothing change but did not have any spare clothes in his bag. Following our policy, the staff used a clean pair of bottoms which were tied securely with the drawstring. Unfortunately, while playing outside, the bottoms came undone. We understand this would be concerning for any parent, and we sincerely apologize for any distress caused. We have taken this opportunity to reiterate our lost clothing procedures with the staff and will be exploring additional ways for clear communication with parents regarding spare clothes in children's bags. Please do contact your Nursery Manager directly as we welcome the opportunity to discuss this further with you in person and address any lingering concerns you may have about your son's care.
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Review from S M (Mother of Child) published on 14 May 2024
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Review from K D (Mother of Child) published on 28 March 2024
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Review from M C (Father of Child) published on 28 March 2024
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Review from Y S (Father of Child) published on 28 March 2024
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Review from Saant C (Father of Child) published on 27 March 2024
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Review from R B (Mother of Child) published on 27 March 2024
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Review from F S (Mother of Child) published on 27 March 2024
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Review from A A (Mother of Child) published on 27 March 2024
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Review from Natalie L (Mother of Child) published on 27 March 2024
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Review from M A (Father of Child) published on 27 March 2024
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Review from N V (Mother of Child) published on 27 March 2024
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Review from Andy Y (Father of Child) published on 27 March 2024
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Review from N S (Mother of Child) published on 27 March 2024
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Review from S C (Mother of Child) published on 27 March 2024
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Review from K P (Mother of Child) published on 27 March 2024
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Review from A I (Mother of Child) published on 27 March 2024
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Review from E H (Mother of Child) published on 27 March 2024
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Review from R A (Mother of Child) published on 27 March 2024
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The Review Score of 9.7 (9.730) out of 10 for Cumberland Road Nursery & Pre-School is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.730 for Cumberland Road Nursery & Pre-School is calculated as follows: ( (237 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 282 Ratings = 4.73
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cumberland Road Nursery & Pre-School is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 number of registered child places is 19, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Nursery Manager
Joined: 2021
Hello, my name is Seema and I'm the manager of Cumberland Road Nursery & Pre-School. I have worked for LEYF since 2021. People would describe me as ambitious, passionate and dedicated to the children in our care.
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