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Fledgelings Day Nursery (South Hornchurch) has a Review Score of 9.8 (9.779) out of 10, based on 27 reviews in the last 2 years. Over all time Fledgelings Day Nursery (South Hornchurch) has 36 reviews.
Review from Z S (Father of Child) published on 7 November 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for your review. It is good to hear your son had strong bonds with his key person and you were well informed. Communication is key to nursery life and using our App to share information with busy parents is brilliant. We did experience a period of staff turnover, which has now settled and the teams are working to their full potential.
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Review from Stef E (Mother of Child) published on 2 September 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for taking the time to review our nursery. It is such a pleasure to hear that your son is happy and settled at nursery. This is a testament to the amazing staff who do their best each and every day for the children in our care.
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Review from Laura S (Mother of Child) published on 2 September 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for our great review! It is wonderful to hear such positive feedback about our staff team. Starting nursery in the baby room is such a big adjustment and we work hard with all our parents to make the transition into nursery a smooth one for both them and their little ones. It sounds like they have done a brilliant job and will continue to do so.
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Review from Christiana H (Mother of Child) published on 30 August 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for taking the time to review our nursery. We are happy to speak with you about the areas you have raised. The nursery app is a great tool for both parents and staff and offer a great way of keeping you up to date on your child's nursery day, development and learning.
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Review from G S (Mother of Child) published on 30 August 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for your lovely review. It is wonderful to hear your thoughts and that your daughter is enjoying her time with us at nursery. Peace of mind for any parent is huge, so we are extremely pleased you feel this way about leaving your little one with us.
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Review from C H (Mother of Child) published on 21 August 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
We are saddened to see this review from a long-standing parent of the nursery. We are happy to meet with you and discuss any issues further in person. There has been a period of unsettlement in the nursery due to staffing issues, some of which have been beyond our control. This has since been resolved. The children will always be our number one priority, and their needs always come first and our teams, a mix of established and newer staff, ensure their needs are met in every area.
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Review from Natasha B (Mother of Child) published on 21 August 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for such a delightful review of our Fledgelings nursery. It is great to hear that both of your little ones have enjoyed their time at nursery and are ready for their next big move to school. Please continue to recommend us and we wish you all the best in the future.
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Review from Susan O (Mother of Child) published on 19 August 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for such a lovely review of our Fledgelings nursery. We are so pleased to hear that your little one has enjoyed her time at nursery over the years, it is always a pleasure to be part of their learning journey, ready for school.
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Review from Ifte A (Father of Child) published on 19 August 2024
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This nursery has worked wonders for our child, giving him a fantastic head start before entering infant school. The staff is incredibly friendly and professional, demonstrating a thorough understanding of their roles. The SEND (Special Educational Needs and Disabilities) team is outstanding, arguably the best in the UK. Our child's key worker is particularly exceptional. Her passion and dedication have made a tremendous impact on our child's progress.
One area for improvement would be retaining the excellent staff. High turnover can be a concern, so we urge the management to offer competitive pay to retain these valuable team members.
Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for your review and high praise for our Fledgelings nursery. Our SEND team is amazing and offers exceptional support for the children and their families. We have had a period of change in the staff team and our recruitment focus is to gain and retain high-quality staff to continue giving the best possible care to our children.
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Review from Galina S (Mother of Child) published on 1 August 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
We are so pleased that you and your daughter have had such a great experience of what our nurseries have to offer. The staff work extremely hard to give the children the best opportunities to learn and grow and of course, have lots of fun. Thank you for your review and we wish you all the best in the future.
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Review from S A (Mother of Child) published on 15 April 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for such a positive review of our nursery. It is so good to hear that both your children and getting the best care and learning opportunities they can. Also as a parent, you are being kept up to date with regular updates and progress reports.
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Review from Molly B (Mother of Child) published on 18 March 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
It is so good to hear that the nursery team have supported your son in his transition to nursery. A child starting and settling into nursery can be a very daunting experience for many families and it is wonderful that your experience has been so positive and continues to do so.
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Review from Jessie D (Mother of Child) published on 18 March 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for such a positive review. The staff teams at Fledgelings work hard to give their children the best nursery experiences, and their families too! It is good to hear that your son settled so well and clearly looks forward to his time at nursery.
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Review from Abby O (Mother of Child) published on 18 March 2024
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for your review. It is lovely to hear that your daughter is doing so well at nursery. The baby staff offer so many learning opportunities throughout the day, that the babies settle and enjoy nursery life, giving parents peace of mind. We are sure this will continue throughout her time at nursery.
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Review from J L (Mother of Child) published on 30 November 2023
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
It's wonderful to hear about your positive experience with Fledglings South Hornchurch! Finding a nursery where you feel comfortable and confident about your child's well-being is incredibly important, especially as a first-time mum. The fact that they've been so attentive to your son's allergies and eczema speaks volumes. Thank you for taking the time to review our nursery.
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Review from Rezba C (Mother of Child) published on 27 November 2023
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for your review, it is so pleasing to hear that the nursery is meeting all the needs of your child. There is no greater compliment than being an extended family to your son. Offering a safe and secure environment for all our children and meeting their individual needs is so important for our staff and they do it so well!
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Review from Sifat R (Mother of Child) published on 20 November 2023
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for your review of our nursery and it’s great to hear you find the staff friendly and overall pleased with the nursery.
I understand that having up-to-date information through the app is important to all our parents, therefore this will be raised with the nursery. Feedback is always appreciated and please feel free to raise any issue with the management team directly who are happy to help.
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Review from Sarah J (Mother of Child) published on 20 November 2023
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
Thank you for you wonderful review. It sounds like your daughter is having a great time at nursery, and that speaks volumes! It is such a big decision choosing a nursery for your child and I am glad you found our Fledgelings Nursery, and our staff team, met all your expectations.
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Review from Topaz D (Mother of Child) published on 20 November 2023
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
This is such a great review and it is wonderful to hear your little one is thriving under the care of our Fledgelings team. It is so true, we make the children's day full of fun and engaging activities, but they have no idea of the learning and development behind it! Thank you for taking the time to review our nursery.
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Review from Joe M (Father of Child) published on 15 November 2023
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Reply from Aimee Hume, Marketing Manager at Fledgelings Day Nursery (South Hornchurch)
It is wonderful to hear that you have had such a positive start at Fledgelings. A welcoming environment is so important for any child, and their family when settling into nursery. The nursery app and personal handovers are a great way to keep you informed of your daughter's day and progress throughout her nursery journey. Thank you for taking the time to review our nursery.
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The Review Score of 9.8 (9.779) out of 10 for Fledgelings Day Nursery (South Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.779 for Fledgelings Day Nursery (South Hornchurch) is calculated as follows: ( (280 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 321 Ratings = 4.779
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fledgelings Day Nursery (South Hornchurch) is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 number of registered child places is 14, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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