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Designated nursery parking is available at the front of the property.
Little Dragon's Day Nursery has a Review Score of 9.8 (9.809) out of 10, based on 24 reviews in the last 2 years. Over all time Little Dragon's Day Nursery has 47 reviews.
Review from J L (Mother of Child) published on 22 November 2024
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Review from Gemma H (Mother of Child) published on 2 August 2024
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Review from P L (Father of Child) published on 13 May 2024
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Review from H T (Mother of Child) published on 13 May 2024
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Review from Naomie A (Mother of Child) published on 7 May 2024
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Reply from Neil McLeod, Owner at Little Dragon's Day Nursery
At Little Dragons Day Nursery, we welcome feedback as an invaluable tool in helping us to continually strive for excellence for children in our care and their families. We do however feel that when a review is simply inaccurate and untrue, we must defend our small family business and the fantastic team who work for us.
• We cared for the child for 13 months and during this period we did not receive any form of complaint prior to this review. The family decided to withdraw their child in February, and we have had no correspondence since. We spoke with the family when they made this decision to leave, and they thanked us for all we had done for them during their time with us.
• We suspect that this spiteful review has been instigated by external factors that have come to light recently and are unfortunately beyond our control.
• To ensure the safety of our nursery community, a meeting was arranged to discuss reducing the number of attended hours. This is in line with our policies and procedures to help support every individual child’s needs. The parents agreed to this approach and subsequently, our manager worked on a 1:1 basis. It was explained that the 1:1 care could not be sustained and that the long-term plan was to integrate the child back into the nursery safely on a 1:8 ratio as per the ratio requirements.
• The January Invoice clearly shows a reduction in fees to account for the reduced hours the child attended. Normal fees resumed in February in line with their revised attendance pattern. At the beginning of February, the parents decided to withdraw the child from our setting. Our Ts&Cs require 1 month's notice and as such the parents were charged accordingly.
• Our manager sustained physical injuries due to being kicked and punched and was therefore crying in pain. This is not unprofessional; this is a natural human reaction when exposed to physical injury.
• Both staff and management are aligned in their approach in providing daily feedback which includes both positive and negative (when necessary) aspects of a child’s day as per our Promoting Positive Behaviour Policy. Serious incidents were also sent to the parents via our communication app as an incident report.
• We encourage prospective parents to review the 40 plus truthful reviews on this site. Please come along for a nursery tour, where you can see for yourself the service we provide for the children in our care. In November 2023 we were rated ‘Outstanding’ by OFSTED.
We genuinely put our all into the service we provide at Little Dragon’s and strongly believe in the benefits of working with parents as partners. We wish this family all the very best for the future.
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Review from Catrina G (Mother of Child) published on 26 April 2024
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Review from J L (Father of Child) published on 17 April 2024
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Review from Imogen H (Mother of Child) published on 7 February 2024
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Review from Melissa G (Mother of Child) published on 7 February 2024
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Review from Charlotte C (Mother of Child) published on 5 February 2024
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Review from Katherine H (Mother of Child) published on 5 February 2024
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Review from Katie W (Mother of Child) published on 5 February 2024
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Review from J J (Mother of Child) published on 2 February 2024
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Review from Z D (Mother of Child) published on 1 February 2024
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Review from N L (Mother of Child) published on 1 February 2024
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Review from Dominic P (Father of Child) published on 1 February 2024
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Review from C O (Mother of Child) published on 1 February 2024
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Review from K H (Mother of Child) published on 1 February 2024
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Review from Danielle W (Mother of Child) published on 1 February 2024
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Review from Sally K (Grandmother of Child) published on 1 February 2024
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The Review Score of 9.8 (9.809) out of 10 for Little Dragon's Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for Little Dragon's Day Nursery is calculated as follows: ( (269 Excellents x 5) + (7 Goods x 4) + (12 Very Poors x 1) ) ÷ 288 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Little Dragon's Day Nursery is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 number of registered child places is 12.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Manager
Joined: 2021
Kerri has always enjoyed spending time with children and observing how they enjoy exploring the world around them. Supporting and inspiring children to be the best that they can be is really important to Kerri, she always strives to build positive relationships with children so their unique and individual needs are met. Kerri is passionate in making sure that children develop a real love of learning, that will take them through their school years and beyond.
Kerri has worked in childcare for over 25 years in various different settings, overseas and in the UK.
Qualifications:
NNEB – Nursery Nurse Education Board,
SENCO – Special Educational Needs Co-ordinator,
Designated Safeguarding Lead,
Paediatric First Aid
NVQ- Team Leading
Job Title: Partner
Joined: 2021
Kate has always been passionate about working with children and has thoroughly enjoyed flourishing into a proficient practitioner from Early Years Foundation Stage through to the end of Primary School, having gained her Qualified Teacher Status back in 2008.
Kate has enjoyed understanding the ‘learning journey’ that children embark on, and is particularly passionate about their early years experiences.
Since becoming a mum to her 3 children, the world of early childhood development has been a journey that she has experienced first-hand and one in which she has absolutely loved being immersed in. Kate finds early childhood development extremely fascinating, and gets an immense amount of reward and job satisfaction when working with children. Providing children with ‘awe and wonder’ learning opportunities is what inspires Kates interactions, she achieves this through knowing the children in her care, and being able to spot those magical moments where you can make a difference and enhance children's learning. Giving children the opportunity to learn in a meaningful context is something that Kate feels strongly about. She takes pride in creating a learning environment that is rich with opportunities that ‘spark’ that innate desire for children to explore and learn.
Qualifications:
PGCE - Qualified Teacher Status,
BSc(hons) Exercise and Health Science,
Designated Safeguarding Lead,
Paediatric first aid training
Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Little Dragon's Day Nursery to verify any information. View our terms and conditions. Little Dragon's Day Nursery has a Platinum Service – more info.