N Family Club - Dollis Hill

82 Dudden Hill Lane, London NW10 1DR
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9.9 23 Reviews
  • N Family Club - Dollis Hill, London
N Family Club couldn’t be more excited about their new nursery in Dollis Hill. The purpose-built and modern space is located just a 10-minute walk away from Dollis Hill station. The nursery features large open playrooms, a dedicated art studio and a state-of-the-art mini kitchen. There are two garden spaces, with plenty of space for playing outdoor games. Regular Forest School-inspired sessions (where children build dens, explore bug hotels and cook outside) and local community trips also form an important part of the core programme.

The nutritious nursery meals are cooked fresh every day by in-house chefs and have been designed with the support of Laura Matthews, the former Head of Nutrition at Jamie Oliver. N have designed a nursery experience with the whole family in mind, and a service that puts you first. So for parents, there is a dedicated front-of-house team who are ready to welcome you each day. To brighten your mornings, there is a breakfast bar serving fresh coffee and snacks for you to grab as you drop off. They have also created The Family Hub: an online platform packed with advice for the early years, child-approved recipes, activities recommended by educators to try at home, and access to a series of online parenting events with leading experts,

Working with leading experts, N has developed a progressive learning programme unique to N, and entirely bespoke to each child. Designed to inspire and prepare children to thrive in the modern world, it includes subjects such as yoga, Spanish, cookery, science, art, and global citizenship. N also believe that in order to provide the best possible learning environment for children, it's important to invest in the team's development too. N support their educators to pursue further early years studies through their in-house training scheme, The N Academy.

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Care Provided by N Family Club - Dollis Hill

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Laura O'Neill (Manager)
  • Number of Childcare Staff
  • 45
  • Total Places for Children
  • 80
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for N Family Club - Dollis Hill

  • Under 3 years £105 per standard day
    3 years+ £97 per standard day

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.
    The minimum plan we offer is 3 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

N Family Club - Dollis Hill Reviews (23)

Total of 23, showing 1-20
9.9

N Family Club - Dollis Hill has a Review Score of 9.9 (9.873) out of 10, based on 23 reviews in the last 2 years. Over all time N Family Club - Dollis Hill has 23 reviews.

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Review from A O (Mother of Child) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with my experience so far at the nursery, the staff have been very attentive and the nursery itself is very hygienic and offers so much for the children to do. This has made the overall settling-in experience for my 18-month-old run very smoothly. Would absolutely recommend it to
any parents in search of a nursery.

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Review from Abdul O (Father of Child) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery and staff. Hope the level of service stays the same as my child progresses to the different rooms. Would be great to have more events throughout the year to formally inform parents on the child's development.

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Review from Mkrtich S (Father of Child) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like my first son, my second son is also attending this nursery. The spacious rooms and friendly staff continue to impress us. He particularly enjoys playing with other kids. We feel confident that the staff's dedication to each child's well-being extends to my son as well. In addition, we've noticed
he is becoming more open and friendly with other people since starting at the nursery.

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Review from Rachel H (Mother of Child) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursery, really accommodating and keeps parents informed at all times. Lovely welcome pack to help settle in, really well organised with an array of activities planned for each day. The outside garden isn't huge but they use it really well and because you can see it from the main room it makes
the room look really bright and airy. The menu looks delicious and very nutritious. Kids are well looked after and loved.

Reply from Oana Berceanu at N Family Club - Dollis Hill

Thank you so much for your lovely review! We really appreciate it.


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Review from Katie G (Mother of Child) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursery. The staff are very kind and caring. Facilities are great, as are the activities they do with the children. After taking a few weeks to settle in, our daughter now loves going to nursery.

Reply from Oana Berceanu at N Family Club - Dollis Hill

Thank you so much for your lovely review! We really appreciate it.


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Review from N R (Mother of Child) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We honestly couldn’t be happier with N Family Club-Dollis Hill. Our son’s amazing key worker and the whole “Wildwood” room staff made my child quickly comfortable and after a few weeks, he’s been going into nursery so happily. It felt very hard to leave our 12-month-old after a whole year maternity
leave and I can’t be thankful enough for the way N Family workers helped and reassured us. They provide fun, creative, holistic activities in a beautiful, safe, positive environment.

Reply from Oana Berceanu at N Family Club - Dollis Hill

Thank you so much for your lovely review! We really appreciate it.


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Review from R C (Mother of Child) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has settled in very well with N family, three staff members in particular are amazing and were so welcoming to me and my family. I honestly love everything about this nursery, from the daily updates on the app to the parent breakfast bar which is so convenient if you’re on the go. I will
definitely recommend this nursery to other parents.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your kind review, we do really appreciate it.


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Review from Soz Q (Mother of Child) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started in August (2023) and is still attending, since he has joined the nursery he has been so happy and I've noticed his confidence has progressed. All staff in N Family Club (Dollis Hill) are friendly and supportive. I'm happy with all the advice and support we get from the key workers and
management team. The nursery is very clean, food for kids provided is well-presented and healthy. Reception area is very welcoming, coffee and breakfast provided for parents during drop-offs in the morning.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your lovely feedback, we really do appreciate it.


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Review from Kerry S (Mother of Child) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has just started nursery at N Family Dollis Hill and has had a wonderful experience so far. The staff are friendly and professional and my son has responded well to all of them. They have great facilities and the nursery classroom is clean and well presented. So far they've managed to get my
son to eat all of his food (which hasn't been achieved at home!) and so we are very impressed with that. We hope he continues to enjoy his time there.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your wonderful feedback! We really do appreciate it.


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Review from Sade S (Mother of Child) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very supportive and I feel my son is able to learn, play and explore well. There are always new and exciting activities going on at N Family. Nutrition is also very good, as there is a new menu every week.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Hi Sade, Thank you so much for taking the time time to complete a review. We really appreciate and value your feedback.


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Review from A C (Mother of Child) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N Family Club Dollis Hill have been very supportive, understanding and caring, not just of the child's welfare, but also the welfare of the parents. My daughter has not officially started, but I have been given a warm welcome since my daughter has been doing her settling in days. They have very nice
new facilities covering all the EYFS areas and confident my seven month old with fit in and do well here, I defiantly recommend!

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your wonderful feedback, we really do appreciate it.


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Review from Basil B (Father of Child) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standards. Kind and attentive staff. Keep us updated on our child with useful information on their portal, which is really easy to use and beautifully designed. Bonus: free coffee and croissants.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Dear Basil, Thank you so much for your lovely review, we really appreciate it.


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Review from Margeaux B (Mother of Child) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nurturing, caring nursery. It is as if we are all family. My child loves it there. The food sounds delicious. My child enjoys the food. There is a wide range of activities they do with the children. All the staff are very caring.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your lovely feedback! We are delighted that your experience at N is pleasant!


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Review from S O (Mother of Child) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are unfailingly kind and compassionate. They provide high-quality care and know each child well. Learning environments are well-equipped, light and bright. Outside space is available but limited: greater use of local parks could be made in warmer months. Our child is happy and nurtured at N Family
Dollis Hill.
Communication from staff with parents via the app could be improved to provide consistently accurate updates relating to meal times and nappy changes. Persistent tech issues make parent-staff communications problematic. Company-wide changes affecting the whole N Family group could be communicated clearly to parents before policy changes are implemented.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your wonderful feedback we really appreciate this.
Happy to hear that your overall experience at N Family Club has been good.


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Review from B L (Mother of Child) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started at N Dollis Hill when she was thirteen months and it has been amazing for her and our family so far.
Her key workers helped her settle in much quicker than I expected. By the second week she no longer cried at drop off and now we are two months in, she cannot wait to go to the nursery
every morning.
She has always been a picky eater for solids. Her key worker suggested changes to her milk feeding schedule and now she eats much better than before. She has become a lot more independent, both in terms of feeding herself and play.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your feedback. We really appreciate it and I am happy to hear that you have enjoyed your experience at N.


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Review from Jemma T (Mother of Child) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As first time parents, we were new to the world of nursery, however I’ve felt my family has been well looked after and reassured by the nursery staff since signing our son up. In the lead up to his first days the nursery shared plenty of information, including a gift box with some essentials, and set
up a video call for us to speak with some of the staff to understand what’s to come and an opportunity for both sides to ask questions and get to know each other.
The settling in days really helped us all ease into this new phase, staff were really kind and welcoming and made themselves available to speak to us. We felt comfortable and confident for the first full day, and our son seems to be off to a great start at this nursery.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for your feedback, we really appreciate it!


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Review from Richa B (Mother of Child) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at N Family Dollis Hill have been lovely and has given me as a first-time mom confidence to leave my baby and be away at work full-time. My son found it difficult to settle in initially - they were very patient and loving in helping him get familiar and settled. I appreciate the N app which
gives an hourly update on what he ate/when he napped/etc. He now loves all the staff in his room and some obvious favourites as well. Overall, our experience at N Family Dollis Hill has been great.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Hi Richa,
Thank you so much for your wonderful feedback.
It really is appreciated.


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Review from Pieter G (Father of Child) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great teachers, a fun atmosphere. We came here for the food diversity and the curriculum and have not been disappointed. Also, the management team is very warm and helpful to new parents - would highly recommend for parents in the area to bring their kids here.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much, Pieter, for the wonderful feedback. We really do appreciate it!


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Review from T S (Father of Child) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N family club has truly built a family atmosphere and with a brilliant community of people.
We have been with them for over 1 year now.
We really appreciate the effort they put in and the quality of their care.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for the wonderful feedback. We really appreciate it.


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Review from Ani H (Mother of Child) published on 23 June 2023
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Overall Experience  Overall Experience 5.0 out of 5

Couldn't wish for a better nursery. My son loves his nursery and enjoys his time there very much. On top of that, I have peace of mind to go on with my day. The staff members are the most friendly, caring, and professional people I have seen around. I am sending my youngest one there as well when I
go back to work. Incredible staff, engaging environment - I 100% would recommend it to my friends.

Reply from Laura O'Neill, Nursery Manager at N Family Club - Dollis Hill

Thank you so much for the wonderful feedback. It is very much appreciated and thank you for being a part of our N Family.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for N Family Club - Dollis Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for N Family Club - Dollis Hill is calculated as follows: ( (244 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 276 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for N Family Club - Dollis Hill is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 number of registered child places is 16, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Oana

Oana Berceanu

Job Title: Senior Nursery Manager

Joined: 2022

Oana has over 13 years of experience in early years and has been managing nurseries for the past 8 years. She is passionate about supporting children to get the very best start in their education. Away from nursery life, she has 2 teenage boys who make her very proud!


In her spare time, she enjoys spending time with family, long walks and practising yoga.


Frequently Asked Questions about N Family Club - Dollis Hill

What is the Age Range of Children that N Family Club - Dollis Hill accepts?

N Family Club - Dollis Hill accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is N Family Club - Dollis Hill Open?

N Family Club - Dollis Hill is open: Monday 07:00-19:00, Tuesday 07:00-19:00, Wednesday 07:00-19:00, Thursday 07:00-19:00, Friday 07:00-19:00.

How many Children does N Family Club - Dollis Hill have capacity for?

N Family Club - Dollis Hill has capacity for a total of 80 Children.

How far is N Family Club - Dollis Hill to the centre of London?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact N Family Club - Dollis Hill to verify any information. View our terms and conditions. N Family Club - Dollis Hill has a Platinum Service – more info.