Katey's Nursery & Pre-school Teddington has a Review Score of 9.1 (9.140) out of 10, based on 7 reviews in the last 2 years. Over all time Katey's Nursery & Pre-school Teddington has 8 reviews.
Review from E P (Mother of Child) published on 4 June 2024
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5.0 out of 5
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Review from C B (Mother of Child) published on 9 November 2023
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5.0 out of 5
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Review from Y G (Mother of Child) published on 2 October 2023
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5.0 out of 5
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Review from Anna S (Mother of Child) published on 29 September 2023
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5.0 out of 5
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Review from Olivia T (Mother of Child) published on 28 September 2023
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5.0 out of 5
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Review from Antonia H (Mother of Child) published on 8 August 2023
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5.0 out of 5
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Review from C N (Father of Child) published on 19 July 2023
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5.0 out of 5
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Review from K F (Father of Child) published on 27 October 2022
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Overall Experience
1.0 out of 5
Reply from Kateys Nursery & Pre-School at Katey's Nursery & Pre-school Teddington
Dear KF
During your brief 8-day tenure at our nursery, which followed your child's departure from another childcare facility, you engaged in a series of damaging and malicious incidents that left a significant and long-lasting impact on our staff and operations. In our 20 years of nurturing lovely children and collaborating with remarkable parents, yours and your spouse’s behaviour stands out as uniquely disruptive and upsetting.
The incidents included:
1. Both parents shouting at and verbally abusing our Manager.
2. Presenting photographs of nursery children on a phone from our newsletter while attempting to persuade our staff to identify a 3-year-old whom you had become convinced was bullying your child
3. Endeavours to have another child removed from our nursery
4. Implied accusations of racism on our part, due to our celebration of Africa week - our Manager, who was African, was proud of the celebration she arranged for the children and for the opportunity to share her culture.
5. Filing untrue and malicious complaints with Ofsted and the Local Early Years Advisor, alleging various issues that they subsequently investigated and concluded that our practices were indeed "outstanding", and your complaints “invented and unpleasant”. You caused so much hurt and distraction to our hard working and caring team by doing this.
6. An attempt to access our nursery premises after the termination of your contract by following another parent through our security gates. A very scary experience for the staff member who spotted you.
7. Registering and creating a profile for our newly opened nursery on Google to leave a negative review, and persisting in sharing negative feedback on daynurseries.co.uk, who sadly publish these kinds of things.
All of this occurred within the short span of 8 days, and because we tried to reassure you your child was not being “bullied” by another 3 year old… Something you were having none of.
No childcare setting or staff deserves a reaction like yours, we feel very unlucky it was our setting you chose. We genuinely hope that you have found a nursery that brings happiness and tranquillity to your family.
Yours Sincerely,
Kateys Nursery & Pre-School
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The Review Score of 9.1 (9.140) out of 10 for Katey's Nursery & Pre-school Teddington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Katey's Nursery & Pre-school Teddington is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) ) ÷ 84 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.247 Points relating to the number of positive Reviews for Katey's Nursery & Pre-school Teddington is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 number of registered child places is 12.8. 7 Positive Reviews ÷ 12.8 = 0.547
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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