Quays Park Nursery

B2 Quays Office Park, Conference Avenue, Bristol BS20 7LZ
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9.6 25 Reviews
Quays Park Nursery is a brand new, newly refurbished setting situated on the outskirts of Portishead. The nursery has 122 places and is open Monday - Friday, 7:30am - 6:30pm.

Offering care for children from 6 months to 5 years old, the nursery has designated areas inside for different age groups; babies, toddlers and pre school children. This ensures the team of experienced, inspirational practitioners are able to offer each child the care and attention they need in an environment purposefully designed to promote children’s development.

Outside there is a large adventure garden, with many opportunities for fun, engaging physical play, allowing children of all ages to enjoy some time in the fresh air. With plenty of trips out in the community too, the team work hard to plan regular activities outside, there are always opportunities to enjoy the great outdoors.
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Care Provided by Quays Park Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Zoe Mathias (Manager)
  • Number of Childcare Staff
  • 30
  • Total Places for Children
  • 122
  • Age Range
    • from 0 years 6 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Christmas Eve to New Years Day

Funding & Fees Guide for Quays Park Nursery

  • Babies:
    •   £73 Full Day
    •   £46 AM Session
    •   £42 PM Session.


    Toddlers:
    •   £73 Full Day
    •   £46 AM Session
    •   £42 PM Session.


    Pre-School:
    •   £68 Full Day
    •   £40 AM Session
    •   £38 PM Session

  • All pricing is fully inclusive, we provide everything needed for your child’s day including nappies and milk.
    Morning Sessions include snack and lunch.
    Afternoon sessions include tea.
    Government Funding for eligible 2 year olds is accepted.
    Pre-School pricing applies the month after turning 3.
    3 & 4 year old Universal and Extended Government is accepted without restriction

Quays Park Nursery Reviews (25)

Total of 25, showing 21-25
9.6

Quays Park Nursery has a Review Score of 9.6 (9.623) out of 10, based on 17 reviews in the last 2 years. Over all time Quays Park Nursery has 25 reviews.

Overall Experience

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Review from P K (Grandfather of Child) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To be honest, as a grandfather I don't have a lot of experience of nurseries, but I can only speak as I find. First and foremost, all staff I've come into contact with have been attentive, friendly and approachable. Always have plenty of stories of their daily activities. The location at Quays Park
is a great location close to Junction 19 with plenty of easy parking. The facility is modern, clean and full of all the facilities you would expect in a nursery. Security to the nursery is first class with all the latest radio frequency identification door security. In my humble opinion, the combination of the above makes for a well-run nursery.

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Review from Lucy A (Mother of Child) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding nursery - very clean, and staff are very supportive. Would recommend it to friends and family who have children as they are very well looked after. Brilliant outdoor area for the children and is very secure.

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Review from Phoebe O (Mother of Child) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been here since last October when they first opened. She is loving it! The nursery is new and looks great, and our daughter particularly likes the large outdoor area. The team are professional, friendly, welcoming and happy to help and answer any questions. We receive regular updates
daily, and the staff are always very accommodating to any additional needs. Would definitely recommend it to any prospective parents looking for a good nursery.

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Review from A K (Mother of Child) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little girl started at Quays Park as they opened in October. The staff were absolutely brilliant and settled her in straight away. She was only 9 months when she started and she has always arrived at the nursery beaming to see everyone! We get such good handovers every time we arrive to collect her
alongside being updated throughout the day on the nursery app. There is a vast range of resources on offer and the room is welcoming and homely. The staff observe my child and plan activities to extend her learning. I was able to do my own parent observation showing my little girl's interests at home and they extended this by planning activities around this interest! As new staff have started, they have all been amazing, and make me feel so confident to leave her for each session. As a mum, it was daunting going back to work and having to take her to nursery but Quays Park have made this so easy. I see how much she gets out of her sessions at nursery! Thank you so much!

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Review from E P (Mother of Child) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My son had a short stay at the nursery and he has never really adapted; the staff are rude to parents. I have never seen notes of daily planned activities (only toys around a room), and staff would refuse to give information about my son when I would pick him up. They have an electronic door (that was
broken for a few weeks, so you would have to wait when they see you, to manually open the door - it could take a couple of minutes and afterwards they would charge a late fee, even for 4 minutes that you were waiting for the door to be opened). They did ignore my email with complaints for almost 3 weeks and only replied after I chased them. Not recommended at all.

Reply from Vicky Collins, Childcare Director at Quays Park Nursery

Whilst disappointing that you have chosen to ignore our replies and instead write a review, we do urge you to consider the points you raise.


As explained, we completed an investigation into your feedback and sincerely apologise if you did not feel you received a good service, however we have detailed that your claims were simply unsupported through our childcare system and CCTV evidence.


A late fee was applied after several late arrivals which we explained is hugely disruptive to the children in our care, however we have agreed to remove this even after Reviewing CCTV, where its clear that your lateness was not related to any door issues which we also explained in the email.


You also note planned activities which we had explained has always been on display in the room for you to view and plays a huge part in our setting. We always receive such great feedback about our activities and routine and your child was making great progress and starting to settle at nursery.


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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Quays Park Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Quays Park Nursery is calculated as follows: ( (190 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.697 Points relating to the number of positive Reviews for Quays Park Nursery is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 122 number of registered child places is 24.4. 17 Positive Reviews ÷ 24.4 = 0.697

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Quays Park Nursery to verify any information. View our terms and conditions. Quays Park Nursery has a Platinum Service – more info.