Mara Nursery

2a Well Grove, London N20 9BN
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9.5 22 Reviews
  • Mara Nursery, London
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Care Provided by Mara Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Owner
  • Covent Garden Children's Nursery Ltd
  • Number of Childcare Staff
  • 22
  • Total Places for Children
  • 100
  • Age Range
    • from 0 years 2 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays
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Mara Nursery Reviews (22)

Total of 22, showing 21-22
9.5

Mara Nursery has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years. Over all time Mara Nursery has 22 reviews.

Overall Experience

  • 19
  • 1
  • 0
  • 0
  • 2

Date Published

22
19
22
22
0

Review from J L (Mother of Child) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience has been deeply troubling, primarily due to management's inadequate response to parent concerns. I pulled my child out due to worries about their wellbeing. After months of back-and-forth, I found that children were not receiving the meals listed on the menu, with entire items missing.
This explained why my child was coming home unusually hungry. Rather than taking responsibility for missing food and misinformation, management offered weak excuses. Staff members bought crackers themselves to supplement children's meals. Communication with management was difficult; they often dismissed concerns from parents. Their lack of accountability and slow response to pressing issues is disconcerting. Although there have been minor improvements around food, the pace of change remains unacceptably slow. Mara must make significant changes to ensure children's well-being. I cannot recommend this nursery to other parents.

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Review from B W (Father of Child) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I had to take my child out of their care because they were not listening to my concerns. I should have read the reviews about the owner's approach to dealing with parents. She hears what she wants, and unfortunately, that behaviour filters down to her staff.

Facilities / Outside Space

Learning

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Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Mara Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Mara Nursery is calculated as follows: ( (203 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) + (18 Very Poors x 1) ) ÷ 262 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mara Nursery is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Mara Nursery to verify any information. View our terms and conditions. Mara Nursery has a Basic Service – more info.