Shirley Green Day Nursery has a Review Score of 9.2 (9.213) out of 10, based on 10 reviews in the last 2 years. Over all time Shirley Green Day Nursery has 10 reviews.
Review from H L (Mother of Child) published on 18 March 2025
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Review from K C (Mother of Child) published on 18 March 2025
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Review from Daniela G (Mother of Child) published on 18 March 2025
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Review from L T (Mother of Child) published on 18 March 2025
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Review from Nour-el A (Mother of Child) published on 13 March 2025
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Reply from Danielle Butler, Operations Director at Shirley Green Day Nursery
Thank you for sharing your feedback about Shirley Green Day Nursery. I'm truly sorry to hear that your experience didn't meet your expectations. I handled your enquiry personally and remember that we reached a mutual understanding regarding your situation. While this agreement was outside our usual terms, we appreciated your reasons for deciding not to continue with your nursery place. I strive to maintain clear communication and was in contact with you through both email and phone, so I regret any confusion that may have arisen. I sincerely apologise for any distress this situation has caused and wish you all the best as you move forward. Your thoughts are important to us, and we hope to improve wherever possible.
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Review from L L (Mother of Child) published on 20 January 2025
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Review from S W (Mother of Child) published on 7 November 2024
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Reply from Denise Patton, Deputy Manager at Shirley Green Day Nursery
Thank you so much for your feedback! We're thrilled that you and your child are enjoying the nursery environment, outdoor play, and our caring team. It's wonderful to know that our natural play items and all-weather approach resonate with what you're looking for. We appreciate your feedback on the menu. Our two-week menu is designed to serve all nine of our nurseries, which requires thoughtful planning and consistency across locations. Balancing variety with practicality is a priority, and we're always open to suggestions. If you'd like to discuss this further, please feel free to reach out-we value open communication and are committed to providing the best experience for your family. Thank you again for your kind words and for entrusting us with your child's care!
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Review from C P (Mother of Child) published on 24 July 2024
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Review from Sagar P (Father of Child) published on 20 June 2024
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Review from Sarah P (Mother of Child) published on 19 June 2024
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The Review Score of 9.2 (9.213) out of 10 for Shirley Green Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Shirley Green Day Nursery is calculated as follows: ( (102 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.463 Points relating to the number of positive Reviews for Shirley Green Day Nursery is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 number of registered child places is 16. 9 Positive Reviews ÷ 16 = 0.563
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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