Biddenden PlaySchool

John Mayne C of E Primary School, High Street, Ashford TN27 8AL
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2.1 1 Review
  • Biddenden PlaySchool, Ashford
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Care Provided by Biddenden PlaySchool

  • Type of Service
  • Nursery School – Privately Owned
  • Open term time
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Michaela Millen (Owner)
  • Number of Childcare Staff
  • 9
  • Total Places for Children
  • 24
  • Age Range
    • from 2 years 0 months
    • to 5 years 0 months
  • Opening Times
  • Monday 09:00-15:00
    Tuesday 09:00-15:00
    Wednesday 09:00-15:00
    Thursday 09:00-15:00
    Friday 09:00-15:00
  • When Closed
  • School Holidays
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Biddenden PlaySchool Reviews (1)

2.1

Biddenden PlaySchool has a Review Score of 2.1 (2.083) out of 10, based on 1 reviews in the last 2 years. Over all time Biddenden PlaySchool has 1 review.

Overall Experience

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Date Published

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Review from P E (Mother of Child) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

As a working parent, my experience with this nursery has been frustrating. Communication is poor, relying on overwhelming emails that lack personal interaction. A major issue is their inflexible scheduling, which forces parents to separate siblings. They accept primary school students from 7:30 AM but
refuse younger siblings until 8:00 AM, despite being on the same site. This rigid policy creates unnecessary stress.
When I raised concerns, the response was dismissive, suggesting I should "look elsewhere" if unhappy. This reflects a troubling lack of customer service and empathy. It's no surprise that other working parents have withdrawn their children and sought alternatives outside the village. The nursery seems unaware of the negative impact this approach has on their reputation. Overall, this nursery fails to support modern working families. Despite its convenient location, I cannot recommend it due to poor management and a lack of consideration for parents' needs.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Current Review Score: 2.1 (2.083)

Overview of Review Score

The Review Score of 2.1 (2.083) out of 10 for Biddenden PlaySchool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.1 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.083 for Biddenden PlaySchool is calculated as follows: ( (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 12 Ratings = 2.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Biddenden PlaySchool is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 number of registered child places is 4.8. 0 Positive Reviews ÷ 4.8 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Biddenden PlaySchool

What is the Age Range of Children that Biddenden PlaySchool accepts?

Biddenden PlaySchool accepts Children aged from 2 years 0 months to 5 years 0 months.

What Days & Hours is Biddenden PlaySchool Open?

Biddenden PlaySchool is open: Monday 09:00-15:00, Tuesday 09:00-15:00, Wednesday 09:00-15:00, Thursday 09:00-15:00, Friday 09:00-15:00.

How many Children does Biddenden PlaySchool have capacity for?

Biddenden PlaySchool has capacity for a total of 24 Children.

How far is Biddenden PlaySchool to the centre of Ashford?

10.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Biddenden PlaySchool to verify any information. View our terms and conditions. Biddenden PlaySchool has a Basic Service – more info.