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The Croft Nurseries - Stonehaven has a Review Score of 9.5 (9.536) out of 10, based on 17 reviews in the last 2 years. Over all time The Croft Nurseries - Stonehaven has 17 reviews.
Review from J L (Mother of Child) published on 26 February 2025
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Reply from Louise Fairweather & Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you for sharing your experience and for your lovely review.
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Review from Ruth M (Mother of Child) published on 26 February 2025
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Reply from Louise Fairweather, Manager at The Croft Nurseries - Stonehaven
Thank you for your kind review. We're happy that your son thoroughly enjoys his time at the setting. We appreciate your feedback.
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Review from Lottie W (Mother of Child) published on 18 February 2025
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Reply from Louise Fairweather and Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you for taking the time to review us - we are so pleased you are happy with the service we provide. Thank you for your feedback.
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Review from J T (Mother of Child) published on 18 February 2025
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Reply from Louise Fairweather and Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you so much for your review and comments, we really appreciate your feedback and pleased you are happy with the service we provide.
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Review from A K (Father of Child) published on 13 February 2025
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Reply from Louise Fairweather, Manager at The Croft Nurseries - Stonehaven
Thank you so much for your review and comments, we really appreciate your feedback and pleased you are happy with the service we provide.
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Review from L B (Mother of Child) published on 13 February 2025
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Reply from Louise Fairweather & Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you for your review and comments. We are pleased you are happy with the service we provide. We are looking into possible solutions to reduce the transitions for our pre-school children.
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Review from H D (Mother of Child) published on 13 February 2025
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Reply from Louise Fairweather & Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you for your review - we are so pleased you are happy with the service we provide.
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Review from C J (Mother of Child) published on 13 February 2025
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Reply from Louise Fairweather & Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you for taking the time to review us - we are so pleased you are happy with the service we provide. Thank you for your feedback.
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Review from Christine M (Mother of Child) published on 13 February 2025
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Reply from Louise Fairweather & Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you so much for the taking the time to leave us a review. We are happy you are pleased with the service we provide and will take the areas for improvement on board, to increase the activity on our social media pages.
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Review from Jillian B (Mother of Child) published on 13 February 2025
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Reply from Nicola Symon & Louise Fairweather, Manager at The Croft Nurseries - Stonehaven
Thank you for your review - we are so happy you are pleased with the service we provide.
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Review from S G (Mother of Child) published on 13 February 2025
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Reply from Louise Fairweather & Nicola Symon, Manager at The Croft Nurseries - Stonehaven
Thank you for taking the time to review us - we are so pleased you are happy with the service we provide. Thank you for your feedback.
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Review from Stacey H (Mother of Child) published on 13 February 2025
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Reply from Louise Fairweather, Manager at The Croft Nurseries - Stonehaven
Thank you for your review - we are so happy you are pleased with the service we provide.
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Review from K A (Mother of Child) published on 13 February 2025
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Reply from Nicola Symon & Louise Fairweather, Manager at The Croft Nurseries - Stonehaven
Thank you so much for taking the time to leave us a review. We are happy you are pleased with the service we provide and will take the areas for improvement on board and see where we can put improvements in place.
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Review from Edward P (Father of Child) published on 16 December 2024
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Reply from Nicola Symon & Louise Fairweather, Managers at The Croft Nurseries - Stonehaven
Thank you for taking the time to review our nursery. It's great to hear that your daughter really enjoys coming to the pre-school here at the Croft Nurseries Stonehaven. We are saddened to hear of the aspects you are not as happy with. Here at the The Croft Nurseries Stonehaven the care and safety of our children is paramount to us. Recently we have joined the Bright Stars collection of nurseries, while we have retained our individuality and ethos, we have moved away from our previous owners. We hope you find the new leadership working with our Nursery Management Team brings about positive changes for the year ahead. Thank you again for taking the time to share your feedback.
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Review from Lucy W (Mother of Child) published on 21 November 2024
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Review from Gemma C (Mother of Child) published on 19 November 2024
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Review from S G (Mother of Child) published on 14 November 2024
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The Review Score of 9.5 (9.536) out of 10 for The Croft Nurseries - Stonehaven is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for The Croft Nurseries - Stonehaven is calculated as follows: ( (188 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 204 Ratings = 4.897
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.639 Points relating to the number of positive Reviews for The Croft Nurseries - Stonehaven is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 133 number of registered child places is 26.6. 17 Positive Reviews ÷ 26.6 = 0.639
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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