Submit a Review for Tops Day Nurseries: Copnor Nursery
442 Copnor Road, Portsmouth, PO3 5EW
View Full Details of Tops Day Nurseries: Copnor NurseryLatest Reviews for Tops Day Nurseries: Copnor Nursery
26 March 2024
Lovely, helpful team who the children clearly love to see and feel very comfortable with. I frequently see what my child has been up to as there are lots of logs on the app which is great. My child eats a great deal more after eating their lunchtime meals also. I would recommend them and use them again if needed.
09 January 2024
Tops Day Nursery provides a caring, nurturing and stimulating environment. Our child loves his time spent at the nursery and enjoys engaging with the wide range of activities on offer. We are confident that all the staff have taken time to get to know him, his interests and his needs well. The staff are friendly and approachable. Feedback and updates are regular, especially via the app. We have also appreciated the opportunities to attend family-based events including a Christmas party. We would highly recommend the setting.
19 October 2023
Clearly the children are happy, actively engaged, and well supported by the staff whilst encouraged to learn and play both together and individually. It is obvious that many of the toys and activities encourage creative and imaginative interaction and the magnetic squares and triangles and the electric candles are especially effective.
04 October 2023
My son has been going to Tops Day Nurseries for over a year now. To start, it was difficult to send him when I finished Mat leave, but all the staff were so supportive both to him and myself. He thrives in the environment as it is loving, caring and safe. He has the freedom to explore and play, but also a structure to the day, including snack time, his favourite! Circle time and group activities. It is a wonderful place, and I have no hesitation in sending any siblings to Tops. Thank you to the whole team.
23 August 2023
Great nursery for my child. It will be sad to leave as we are graduating nursery this year. It was a great place for my child to grow and develop. We've received regular reviews and felt confident in teacher's abilities. We've loved sustainability, healthy meals, and play schema at nursery. The most important thing - our child loved going to nursery every single day!
07 October 2022
Both my girls attended Tops nursery in Copnor! I can't fault it, keyworkers and the manager are so caring and kind! Very attentive to specific needs. My girls loved all the activities and no one day was ever boring. I would highly recommend it and use it again, if needed! My girls are now at school and miss everyone at Tops very much! I believe my girls both had the most wonderful days here as part of their early years.
14 April 2022
Staff - excellent, caring and attentive. Use of parents' app - minimal (nappies and arrival/leave time) for my child. Would appreciate more info (food/sleep). Resources - sustainable and interesting. Great for development. Admin - responsive and timely. Communication - could improve. Difficult to have a rushed/public conversation at the door with children present. Cost - reasonable. Staff deserve a decent wage for their hard work.
23 March 2022
Our son enjoys attending nursery, has fun with his friends and there is a lot of imaginative play involved. Lots of books to read and games to create mental stimulation. I would like to see more time spent outside in the garden as this doesn't seem to happen very often, but overall, a very nice nursery.
15 March 2022
Everyone at Tops Days is friendly and welcoming. Two ladies, in particular, have been amazing supporting my child through her emotions and hard times; thank you! She is always excited to attend nursery and loves looking at her activities that the staff upload. She has made great progress from Tops Day.
29 October 2021
I am very happy with the level of care Tops have for my little girl and the staff always keep us up to date with how she has been getting on. She always seems to come back cheery and picking up new skills, weekly.
28 October 2021
We couldn’t be happier with Tops day nursery, Copnor. We already recommended it to our friends and we are extremely happy that our baby girl is attending this nursery. The staff are so welcoming. Our baby girl was a lockdown baby and didn’t get the chance to spend much time with other people so she was quite upset when she first started. The lovely ladies always were so reassuring with us and did their best to make our daughter feel safe and cared about. They always give her cuddles and reassurance that she is in the best hands when mummy or daddy is not there. We are over the moon with Copnor Tops Day Nursery and we plan to keep our baby girl here as long as possible.
23 August 2021
The nursery is very welcoming and friendly. My daughter has recently joined and loves it already, talking about her new friends and the staff. The staff always share information with me and are very caring to my daughter.
22 June 2021
One of the best nurseries my child has attended. The staff they're very friendly, and they'll give you a full handover on your child. My baby, she's always happy going and coming from the nursery. My child settled very well because the staff were loving and caring towards her.
12 February 2021
Ever since my daughter started here, they have gone over and above to make her feel comfortable. The activities they fo with the children are so adorable and creative with the learning side always made fun. My daughters two main nursery teachers are so caring, friendly and thoughtful. It's always heartwarming to know she is being cared for amazingly whilst I'm at work. Thank you Tops Copnor.
25 August 2020
Although this nursery used to be a fantastic setting when it was run under the previous management, since the takeover by Tops Day Nurseries I have encountered nothing but problems. The staff turnover has increased and a lot of the more experienced staff have left. There are now only 2 members of the team which are friendly, warm, caring towards my son. What once used to be a friendly and welcoming environment now seems cold and hostile and the staff seem unhappy. My son's speech was very slow starting and showed little to no improvement whilst at Tops, During lockdown, I was forced to put him in a different nursery and in 4 months the difference was unbelievable. Since Sept 2019 when I received my first bill from Tops up until today I have never received a correct bill, every single month they overcharge me and it takes many many emails to get the issues sorted and instead of being apologetic it is although I am being difficult and receive a lot of hostility from the nursery manager.
02 August 2019
Friendly and accommodating nursery, our son has attended for 2 years so far and he has come along beautifully thanks to the care and dedication of his keyworkers and the team. I like that it is a small nursery as it has allowed our son and us to build a rapport with the staff. His keyworkers in the previous 2 rooms were excellent at keeping us up to date with his progress, having recently moved to the preschool room, I hope to establish a similar rapport with his new keyworker.
01 August 2019
The reason for management being marked as Satisfactory and not higher is every month we are having to chase the invoice, this should be sent automatically. Food and drink again marked as Satisfactory as my daughter has a cow milk protein allergy and all she seems to be given for breakfast is dry hoops. There doesn't seem to be any variety in the breakfast meal. All other meals are good. Cheese was written on her day sheet as a meal she was given, although the staff assured me she wasn't. Why was it written there?
22 July 2019
We love this nursery. Our daughter thrives here. The staff are like her second family. They meet her daily needs and development with ease. They are friendly, professional and extremely knowledgable and go above and beyond.
22 July 2019
The team at First Steps have proved themselves consistently over the past 18 months to be very focused and attentive to my daughter's requirements. The atmosphere is always calm and relaxed and we are always welcomed with a smile. My daughter has always enjoyed her time at this nursery and I have been very impressed by the level effort that is given to the quality of the activities and interaction this is provided. Most impressed.
02 July 2019
Fantastic nursery and amazing staff. Cannot fault this place, our son loves coming to nursery here. The staff are always so friendly and welcoming, the room is always spotlessly clean and the food always smells incredible! Our son has settled in really well and has made a great connection with a certain staff member which is lovely. We love the fact it is such a small and family like nursery as it seems to make all of the children so much happier and feel at home. I wish there was a little more outdoor space as our boy loves the outdoors but space can't be helped.
Latest Reviews for Tops Day Nurseries: Copnor Nursery
26 March 2024
Lovely, helpful team who the children clearly love to see and feel very comfortable with. I frequently see what my child has been up to as there are lots of logs on the app which is great. My child eats a great deal more after eating their lunchtime meals also. I would recommend them and use them again if needed.
09 January 2024
Tops Day Nursery provides a caring, nurturing and stimulating environment. Our child loves his time spent at the nursery and enjoys engaging with the wide range of activities on offer. We are confident that all the staff have taken time to get to know him, his interests and his needs well. The staff are friendly and approachable. Feedback and updates are regular, especially via the app. We have also appreciated the opportunities to attend family-based events including a Christmas party. We would highly recommend the setting.
19 October 2023
Clearly the children are happy, actively engaged, and well supported by the staff whilst encouraged to learn and play both together and individually. It is obvious that many of the toys and activities encourage creative and imaginative interaction and the magnetic squares and triangles and the electric candles are especially effective.
04 October 2023
My son has been going to Tops Day Nurseries for over a year now. To start, it was difficult to send him when I finished Mat leave, but all the staff were so supportive both to him and myself. He thrives in the environment as it is loving, caring and safe. He has the freedom to explore and play, but also a structure to the day, including snack time, his favourite! Circle time and group activities. It is a wonderful place, and I have no hesitation in sending any siblings to Tops. Thank you to the whole team.
23 August 2023
Great nursery for my child. It will be sad to leave as we are graduating nursery this year. It was a great place for my child to grow and develop. We've received regular reviews and felt confident in teacher's abilities. We've loved sustainability, healthy meals, and play schema at nursery. The most important thing - our child loved going to nursery every single day!
07 October 2022
Both my girls attended Tops nursery in Copnor! I can't fault it, keyworkers and the manager are so caring and kind! Very attentive to specific needs. My girls loved all the activities and no one day was ever boring. I would highly recommend it and use it again, if needed! My girls are now at school and miss everyone at Tops very much! I believe my girls both had the most wonderful days here as part of their early years.
14 April 2022
Staff - excellent, caring and attentive. Use of parents' app - minimal (nappies and arrival/leave time) for my child. Would appreciate more info (food/sleep). Resources - sustainable and interesting. Great for development. Admin - responsive and timely. Communication - could improve. Difficult to have a rushed/public conversation at the door with children present. Cost - reasonable. Staff deserve a decent wage for their hard work.
23 March 2022
Our son enjoys attending nursery, has fun with his friends and there is a lot of imaginative play involved. Lots of books to read and games to create mental stimulation. I would like to see more time spent outside in the garden as this doesn't seem to happen very often, but overall, a very nice nursery.
15 March 2022
Everyone at Tops Days is friendly and welcoming. Two ladies, in particular, have been amazing supporting my child through her emotions and hard times; thank you! She is always excited to attend nursery and loves looking at her activities that the staff upload. She has made great progress from Tops Day.
29 October 2021
I am very happy with the level of care Tops have for my little girl and the staff always keep us up to date with how she has been getting on. She always seems to come back cheery and picking up new skills, weekly.
28 October 2021
We couldn’t be happier with Tops day nursery, Copnor. We already recommended it to our friends and we are extremely happy that our baby girl is attending this nursery. The staff are so welcoming. Our baby girl was a lockdown baby and didn’t get the chance to spend much time with other people so she was quite upset when she first started. The lovely ladies always were so reassuring with us and did their best to make our daughter feel safe and cared about. They always give her cuddles and reassurance that she is in the best hands when mummy or daddy is not there. We are over the moon with Copnor Tops Day Nursery and we plan to keep our baby girl here as long as possible.
23 August 2021
The nursery is very welcoming and friendly. My daughter has recently joined and loves it already, talking about her new friends and the staff. The staff always share information with me and are very caring to my daughter.
22 June 2021
One of the best nurseries my child has attended. The staff they're very friendly, and they'll give you a full handover on your child. My baby, she's always happy going and coming from the nursery. My child settled very well because the staff were loving and caring towards her.
12 February 2021
Ever since my daughter started here, they have gone over and above to make her feel comfortable. The activities they fo with the children are so adorable and creative with the learning side always made fun. My daughters two main nursery teachers are so caring, friendly and thoughtful. It's always heartwarming to know she is being cared for amazingly whilst I'm at work. Thank you Tops Copnor.
25 August 2020
Although this nursery used to be a fantastic setting when it was run under the previous management, since the takeover by Tops Day Nurseries I have encountered nothing but problems. The staff turnover has increased and a lot of the more experienced staff have left. There are now only 2 members of the team which are friendly, warm, caring towards my son. What once used to be a friendly and welcoming environment now seems cold and hostile and the staff seem unhappy. My son's speech was very slow starting and showed little to no improvement whilst at Tops, During lockdown, I was forced to put him in a different nursery and in 4 months the difference was unbelievable. Since Sept 2019 when I received my first bill from Tops up until today I have never received a correct bill, every single month they overcharge me and it takes many many emails to get the issues sorted and instead of being apologetic it is although I am being difficult and receive a lot of hostility from the nursery manager.
02 August 2019
Friendly and accommodating nursery, our son has attended for 2 years so far and he has come along beautifully thanks to the care and dedication of his keyworkers and the team. I like that it is a small nursery as it has allowed our son and us to build a rapport with the staff. His keyworkers in the previous 2 rooms were excellent at keeping us up to date with his progress, having recently moved to the preschool room, I hope to establish a similar rapport with his new keyworker.
01 August 2019
The reason for management being marked as Satisfactory and not higher is every month we are having to chase the invoice, this should be sent automatically. Food and drink again marked as Satisfactory as my daughter has a cow milk protein allergy and all she seems to be given for breakfast is dry hoops. There doesn't seem to be any variety in the breakfast meal. All other meals are good. Cheese was written on her day sheet as a meal she was given, although the staff assured me she wasn't. Why was it written there?
22 July 2019
We love this nursery. Our daughter thrives here. The staff are like her second family. They meet her daily needs and development with ease. They are friendly, professional and extremely knowledgable and go above and beyond.
22 July 2019
The team at First Steps have proved themselves consistently over the past 18 months to be very focused and attentive to my daughter's requirements. The atmosphere is always calm and relaxed and we are always welcomed with a smile. My daughter has always enjoyed her time at this nursery and I have been very impressed by the level effort that is given to the quality of the activities and interaction this is provided. Most impressed.
02 July 2019
Fantastic nursery and amazing staff. Cannot fault this place, our son loves coming to nursery here. The staff are always so friendly and welcoming, the room is always spotlessly clean and the food always smells incredible! Our son has settled in really well and has made a great connection with a certain staff member which is lovely. We love the fact it is such a small and family like nursery as it seems to make all of the children so much happier and feel at home. I wish there was a little more outdoor space as our boy loves the outdoors but space can't be helped.